Mobile

iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.
Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes this problem. If I disable Dropbox within the files app there is no longer background activity from Dropbox. Hope this can be…
I can't locate my video file, after exporting it from the mobile app
Hello I saved an “avi” video file to my iPhone from the Dropbox app (Save to device). Where do I find the file? I looked in “Files” and “Photos” but can not find it. Any help is appreciated!!
How to make all files on iPad to be ONLINE only
My iPad Settings > General > iPad Storage says I have 11GB of local storage used by Dropbox. How can I make ALL my Dropbox data be ONLINE only to free up space. Thanks
No Access to drobbox files via Total Commander & TotalDrip
For four days I get no access to the content of my files using Total Commander and the plugin TotalDrip on my Android 11 phone. In Total Commander App I see all folders and files, but it is impossible to open or copy any file. Using the Browser everything is fine. I use no VPN or firewall. I also checked different Networks…
Can’t edit documents in Microsoft Office
Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription). I updated my iPad software to 15.4.1 last night and the edit function is gone. Now when I click on the Microsoft excel button to edit a spreadsheet, I am asked to…
Save to Dropbox from Notes app in iOS fails
Hello, If I use the Notes app in iOS to scan a document, and then I use the share option to Save to Dropbox, I get the error "An unknown error occured. Sorry, an error occurred. Please try again later." Other apps can share to Dropbox, it seems that only the Notes app can't.. This happens on an iPhone 11 Pro Max and an…
Error: Video failed to load on mobile
In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that they're protected videos (which I have passwords for), or the file type (.mp4). I was able to stream a .mov file on a different…
Editing PDFs in Dropbox from my iPad
I'm trying to edit/markup PDFs that I have stored in Dropbox from my iPad. I'm using an Apple Pencil that's capable of "markup." The adobe integration was meant to be the answer for this; however, Adobe is now charging extra for the ability to edit. Apple allows you to edit Dropbox PDFs nicely through files; however, this…
Unable to edit word documents on iPad / Microsoft word
Hello, I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, when I open them, the document will open in word, but I am unable to make changes to the document (can't even type or change…
No iPhone background photo upload
I am struggling to find up-to-date information on whether or not Dropbox will actually upload photos from the iPhone when the app is in the background. For me it does not. Old posts imply that Dropbox uses location services to allow the app to run in the background. However Dropbox does not appear in the location services…
Cannot Open Excel file and file size is 0 bytes
I have a file in my dropbox but i cannot open it. I use to access that almost every month from PC and andriod but today it is giving me error and I notice the file size is also 0 byte.... Need support to recover.
iOS app won't show business folders
I've just upgraded from free accounts to Dropbox Business. My team had access to some shared folders and we use a 3rd party iPad app (Documents by Readdle) to sync the folders and display the content. - We have heavy PDF usage and the way Dropbox app on iOS changes pages on a PDF isn't suitable (scrolling rather than…
Can't log in to Dropbox in the Android app
Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine. Last week I got a new phone, and now I can't login to the android app anymore - I just get an error message "Wrong email or password". I have tried: - Change password. I logged in to dropbox via my pc,…
Any link to a pdf file shows invalid format when trying to open it in smartphone
Hello, when i open any pdf link on smartphone (Android or iOS) it shows the "invalid format" error One of the various links: [removed] Opening it instead in a browser (both from PC and smartphone) works without problem. Why?
Ipad version of word not syncing with Dropbox
Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem. Right now I noticed that while Word on my Ipad timestamps the time I changed a file on my Macbook, it opens up an older version of the file for no reason. I've tried logging in and out of Dropbox, and logging…
Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
"Dropbox keeps stopping" warning when launching app on Android - reinstall did not fix problem
I have a Pixel 4a (5G) running Android 12 with the most current system update (as of March 9, 2022). Dropbox has always worked flawlessly on this phone as well as my previous phones. Yesterday it stopped launching. When I tap on the app's icon I get the blue splash screen that I normally get when launching Dropbox, but…
Functionality changes
Hi! I play some audio files from dropbox all was great but yesterday something went wrong. I use get_temporary_link to get link of the file. When I play .ogg file via temporary link in my player (on android) and seek to some position player starts to play from beginning. I suppose that there was some changes on Dropbox,…
Can't download sketchup skp files successfully in Chromeon iPad or iPhone
I copy .skp files to my Dropbox folder on my main computer (Mac OS X Monterey 12.2.1) That syncs them to Dropbox “in the cloud”. They show in a browser, with their proper file size - eg 6.7MB for one of my recent files. Other recent files don't work either. On both my iPhone 12 and iPad Mini, when I view them in Chrome…
Syncing problems MAC and iPhone
My dropbox account is not syncing shared folders to the Mac-app or the iPhone-app, but is synced online. I have tried reinstalling and I have checḱed that there is no selective sync-setting. Any solutions?
Android Phone Stops Uploading Photos
I am running Android Version 11 on a Galaxy S10 using Dropbox to upload camera photos. The uploads used to work fine, but now it just seems to stop and I find days of photos that have not been uploaded. I read the "Fix syncing problems in Dropbox" article but that did not help. I can force store and restart dropbox on the…
Can't edit then and SAVE (not save as!) Office documents on Android. Please help.
I'm not a tech guru, but not a complete newbie either. I have the standard free Dropbox (140.4.1951) on my Windows 10 laptop (all automatic updates). Dropbox app on my Samsung S10e (running the latest version 12). Office app (all in one) on my Samsung. I also have (as a test just now), the Word standalone app. TEST 1 I…
My MP3 files are not playable any more
I have been storing shared MP3 files on my Android's Dropbox for years but very recently none of them will play. I am redirected to open them with Zoom, which fails. When I delete Zoom a message says that I have no means of opening MP3. Help please!
No results when searching for files I recently added to my account
I am trying to search in some recently added files and notice that I get no results for files I've added in the last week or 2. I can open a folder and see that the picture is in the folder but when i search for that picture by file name it says "no results". I've tried it on the Adroid App and on a web browser. The files…
Importing files to procreate - iPad
Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works. ipad pro 2018 Version 14.7.1
Dropbox not in files on iPad Pro
Deleted the Dropbox app on my iPad Pro. Reloaded the app. Can’t find it or add to files app on my iPad. Please help? Os 14.5 I believe anyway everything is updated. Hope someone knows how to fix this, Thank you!
How to keep all pdf always safe
Whenever I scan a file using my PDF software (camscan for example) I always do Share and keep the newly scanned PDF in my dropbox rather than my cellular phone. This way I can always access it, know it is safe and cannot be erased and fell easier to use it.
"Waiting to upload..."
It's been happening for several weeks: I attempt to use the Dropbox app (v. 222.2.2, currently) on my Android phone (v. 9, kernel 4.9.112-15805288) to upload photos and it stays on "Waiting to upload...". I have gone through all the solutions I've found on the forums (clearing cache, logging out and back in, uninstalling…
Can I scan to OCR and search receipts with a personal account in Dropbox?
For reasons I won't waste time discussing, I have not been happy with Shoeboxed or Google Drive for storing receipts. I have a Dropbox account that I don't use for much and I wonder if it would suit my needs: I'd like to scan receipts, using my phone camera, and be able to search for Store names and amounts listed on the…

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