Mobile

link to a pdf file shows invalid format.
this link shows message " invalid format" on cell phone https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0
large PDF crashes iPad app
I am a musician and keep my fake books - large PDF files - on Dropbox. There are several of them and they're about 25-30 MB apiece. All open OK on my MacBook, iMac and Android devices, and all but one of them open OK on my (iOS 10) iPad. The one that won't open on the iPad locks up the app to the point that I have to force…
Dropbox no longer uploading photos edited on iPhone?
Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly…
"Export Failed" when trying to download file to iPhone
I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, as I've done routinely in the past with my old iPhone. For some reason, it keeps saying "Export Failed" and was first saying…
Stop renaming my files! (on auto phone upload)
Video files ( possibly photos too ) get renamed on automatic upload from the phone to Dropbox. There must be a really good reason for Dropbox to rename files and I'd like to hear it. It's very annoying because the file names are perfectly fine the way they are and so I can keep track easier for missing files, innterrupted…
i Phone X cannot import photos -device is locked
When I plug into my iPhone X with my computer (Windows 10) dropbox pops up a message ''Device is locked'' I tried all the ways that I read here in Dropbox support but nothing works . I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the…
Removing Offline files from mobile device
I have all of a sudden run out of space on my Samsung Android phone. My cache shows as empty. My next thought is to remove some of the files I have downloaded for Offline viewing. 1. Do I have to do this one-by-one each file in the folder? 2. When I select the dropdown next to a file, there is a Delete option. When I click…
Photos failing to upload. Error:Dropbox doesn't have the permission to read the files
I am trying to clear some space on my phone so I have been uploading photos onto dropbox. I had no problems at first, but all of a sudden I can only upload 1 photo successfully, if I try to upload more than one it'll upload one and all the other photos will fail to upload. It says upload failed and dropbox doesn't have the…
Where are the offline files stored on Android, and how is that location maintained?
Where are the offline files stored on Android, and how is that location maintained? Experimenting with a Moto G4 I chose a file in Dropbox and selected "Available offline" then used a File Manager and found the file in: root/sdcard/Android/data/com.dropbox.android/files/u1234567/scratch What is the `u1234567` portion? Is…
There’s no option to attach a Dropbox file on iPhone X
I recently got the iPhone X and cannot attach dropbox files in the Gmail app. Please help 😞
Can’t open PDF, Docs, txt files on iOS
I can’t view my .pdf, .docs, .txt files. I haven’t a tried other extensions. I can open and view photos though. When I go to Dropbox app —> files —> open .pdf file —> it loads forever. (Spin wheel) The problem started around 2019 Jan 13. I am on iOS version 12.1.2. I am on Dropbox app 126.2.2. I am on a paid user of…
Folder is empty on my devices
I cannot access any of my files on my devices (iPhone, iPad) says the folder is empty. I have a few clients folders who’s folders are now "empty" I need help
Folder has too many files to download
I have a large folder called Pictures, within which are many subfolders (532 if Windows Files Explorer is to be believed), the whole containing 17,732 files (all pictures), adding up to 46.5 GB - quite a small proportion of my 2TB allowance on Dropbox. This all syncs to my PC. I use my iPad to access these pictures from…
Rename file and remove the extension on iOS
On iOS, I have a file called "key". I needed to copy the content of this file to the clipboard. Dropbox wouldn't open or preview the file as it was. So I renamed it to "key.txt". Now I was able to open the file and copy its contents. But renaming the file back was a problem. If I renamed it to "key", dropbox added the…
Problem at mobile app sign in "please enter a valid email address"
Hello, Dropbox was not always syncing via camera upload so I decided to reinstall (on Windows 7 PC and Android phone). The phone icon looks different now (lighter blue) so I guess the Android app is new -- version 3.0.4.10 on Samsung Galaxy S5. I can't access the version on PC, none of the online methods work for me. I can…
Getting Dropbox for iPad running IOS 10.3.3
Dear all, I have a 4th generation iPad running IOS 10.3.3. and I am not able to download the dropbbox app as it tells me that I need IOS 11 or higher. I have not had Dropbox installed previously, therefore can nor re-install it from previous purchases on the app store. Does anybody know of any ways around this issue? Would…
Dropbox crashing on Android
For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+). Latest version of Dropbox I have installed is v.114.2.12 I cleared app and phone cache, uninstalled, reinstalled, restarted, and still it doesn't work. It looks like it works on restart but when I try to access any files, it kicks me out…
Dropbox storage usage on iphone different from actual storage size on the web site
When checking iPhone storage on my iPhone 7 (IOS 13.1.3), Dropbox usage shows 1.38GB! In my desktop PC (Windows 10) Dropbox folder, as well as on the Dropbox.com web site, all folders and file sizes are properly sync-ed and both agree of a total file size of 198 MB. What can cause this huge discrepancy?
iPad app won't let me log in - please help!
The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate. Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I…
Get rid of preview pane in iPad app
New iOS version today says I can now get rid of the Preview pane but HOW? Waited so long for this and now I can't work out how to do it!!
Camera Upload - can I select by folder/albums?
Camera upload seem to sync all my images from my phone (andriod). However, I only wanted to sync those photos from my camera roll but not those from certain other sources...for example whatsapp, etc. Is this possible?
Full File/Folder Name Display On Website & Mobile Apps
I use Dropbox on an iPad in landscape orientation. I would like the left panel to expand out so I can see the full file names. Truncated names are very annoying. At least let the name wrap. Seeing ... in the name is so annoying. Google Drive does it, why not you?
Just 1 folder not syncing with Files app on iPhone
Hi all... issue here: i have my DB account synced everywhere - mac, PC, iPhone, Ipad. I have one... just 1 single folder I cannot see if I browse my DB account using my Files app on my iPhone. I can see that single folder on my iPad, my mac, my pc, web broser obviously... it's just this 1 single folder that's missing in…
The "signature" function in the app on my iPad isn't working, any ideas?
The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
dropbox app only uploads the pictures when I open the app
With my huawei y9 2019 running on android 8.1.0 my dropbox app only uploads the pictures when I open the app
Uploading bandwidth setting on iphone
How do i increase the bandwith used by dropbox to speed up upload speed on an iphone ?
iOS App not showing push notifications when files are added to a shared folder.
Not getting notifications when a new file is added To a shared folder by other users in folder. iOS software and Dropbox iOS app updated to current versions and all settings in iOS for app notifications are on, as well as settings within Dropbox app are all on. Just trying to get notifications when someone in a shared…
iOS Files app - can’t download shared files from Dropbox
Hi I'm using the iOS Files app to access Dropbox files, because I have >10 GBs of other files in iCloud, Box and elsewhere (working with different organisations), so just using the Dropbox app is not a solution for my filing needs. I have a Dropbox Pro subscription. When I use the Dropbox iPad app, I can easily and quickly…
I get an error "something went wrong" when trying to upload to a file request on iOS
I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”
iPhone app not opening any file type
The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

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