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Videos not uploading
I went away for a week. Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all. Any idea why?
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Saving Files from Safari to Dropbox App (iPad and iPhone)
Hey there! I'd like to save files (mostly PDFs) directly from Safari to my Dropbox, but it doesn't work on my iPad as well as on my iPhone. To do so, I take the following steps: 1. open the file in Safari 2. click on the 'sharing button' (the square with the arrow 😉 ) 3. choose 'save to dropbox' (if I choose directly the…
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opening a password protected spreadsheet on my Android
An excel file (.docx) was shared with me through dropbox. I WAS able to open it on my android phone. Then, we decided to have it password protected, so the owner added a password. Now, I can't open it on my android. In fact, when I try to open it, it crashes the Dropbox app. I have already tried uninstalling and…
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No Edit button on iPad
Hi, i’m unable to open and edit a Microsoft file from the Dropbox app on my iPad. There is no paper and pen icon that others talk of. Someone else posted similar but found that it was due to file naming, but mine are named .xlsx which is apparently the accepted form. Everything is up to date, no idea what else it could be.…
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Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
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Back to school - forget the lunchbox, organize everything else
It’s that classic back to school time of year, and whether you’re a student, a teacher, an administrator or have a friend or family member going back to school, here is a list of things to make your day easier! * Create a folder system in Dropbox that makes sense Before you start classes (teaching, learning or organizing…
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Sync specific photo album on iOS with Dropbox?
For my work, sometimes people tag our products on Instagram. I use an iOS Shortcut to save these photos onto my iPhone, and then I always save the photos in a specific photo album inside the native Photos app to keep it organized. However, when I work from my MacBook it’s sometimes a bit annoying that all of these photos…
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I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone. I have reset my password and also removed the dropbox app and…
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Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working
Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details Dropbox attachments still works on my iPad. I have tried reinstalling dropbox,…
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I have to keep waking my phone up to upload (iOS 12)
I have an iPhone X with iOS 12 installed. I have location services turned "on." I am trying to upload about 1,000 photos to a Dropbox folder. Other apps like Google Photos will just upload in the background. There seems to be no way to get Dropbox to do this, so I have to keep waking up my phone. Is there a workaround? Is…
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How to transfer a photo from Dropbox to a website
I do not understand how to add a photo I have taken and use it to attached the image to a website (show my homework). So I have the image on Dropbox, and I have the other website and on the other website it says attached a image from Dropbox, so I picked the images I wanted and pressed choose but I did not transfer. By the…
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What does 'refresh to update' on my offline files mean? How can I do it?
I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update". Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to…
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Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS
I keep my financial budget in an Xcel spreadsheet that I update with changes each month. Recently I have begun experiencing issues trying to save updates to my file. All my files are “stored” in DropBox account (not on iPad); open files from Xcel app on iPad Pro 12.3.1 iOS, make changes, and either Xcel will crash, losing…
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Why are my Dropbox folders not showing in the iOS Files app on my iPhone?
iphone 6 latest ios in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files, no DB accounts show up in Locations. This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple. (Please…
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Dropbox for iOS giving “No internet connection” error message
Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”. Very frustrating. I have tried deleting the…
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If I delete photos from my camera folder on my phone will they stay in Dropfox Camera Uploads fo ...
lder? Hi, I want to delete photos from my phone to get storage space back. If these have already been synced and in the camera uploads folder in my dropbox they would not get deleted by deleting them on my phone, correct?
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Ability to attach Dropbox files to email in Mail app on Ipad has disappeared
I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: * Create email on iPad with Mail. * Tap on the paper clip icon OR tap in the body to get banner of options, including Add Attachment * Window opens with file access…
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I can't make folders available offline on Ipad Pro
Hi, I recently bought an Ipad Pro. I have a hard time getting my dropbox to work which is very frustrating. I have tried to make my entire dropbox available offline (as on my Macbook) but without success, because it says I need to upgrade to Dropbox Plus. I can only choose individual files and make them available offline.…
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Trouble with Epson Connect
Using Epson WF-7710 and Trying to Scan to Cloud to Dropbox Folder Getting Error: Error(Access Denied) Followed by an email with the following message: Your scan data was received, but not transferred to Dropbox. Product name: WF-7710 Display name: Dropbox Documents Destination: Dropbox : /090 My Scans/2020 Scans Received…
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Cannot access password protected file
I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open the file. This only happens on the account from the computer and not on the account from the mobile phone (where I have the…
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Videos don't play in Vault on mobile app
I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the same videos to a folder outside of the vault, it plays just fine. This is on the latest Android mobile app on a Pixel 4 XL. I…
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How can I download music from my Dropbox account to an iPhone?
Hi I'm new to all this so apologies! A friend has shared some music files with me via dropbox. I have a dropbox account and have installed the app on my iphone. How do I download the music files on to my phone so I can play them?
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Excel on Ipad Won't Save to Dropbox
I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a…
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I was able to control the speed of audio files
I use to be able to control the speed of audio files which made for very easy transcribing. Does anyone know what happened to that option? I can't seem to find it anymore. It's frustrating because it was such a helpful tool. If they removed it, I will have to remove my files and figure out a different way to do it.
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Folders made available offline were not downloaded
Hi, This weekend I thought I'd test the Dropbox Available Offline feature by storing travel documents there. On my PC I created a new folder and populated it with some PDFs. On the Dropbox app on my Pixel (Android) phone I enabled Available Online for the folder and viewed the PDFs in it with no problem. The next day while…
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No video control progress bar on streaming video in Android app
Hi all. I hope someone can assist with a strange issue. I recently started seeing an issue with streaming video (mostly mp4 format) from the dropbox app on Android. When streaming video, after pressing play to start the video, I can't access the progress bar of the video so I can skip ahead or go back in the video, or see…
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App for older Android tablet?
Hello! I have an older tablet - Samsung Galaxy Tab 3 7.0 running Android 4.2.2 - that I had Dropbox installed on, until I had to do a factory reset. Now, I can't install from Google Play store, as the current version is not compatible with my device. Is there any way I can get an older version of the app that will work…
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Dropbox/keynote/pages integration
Hi. So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here. I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote. If I have a file saved in dropbox and I want to edit it, I ‘open in’ Pages/Keynote, and then I start working on it. After a…
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Photo sync from Samsung Galaxy not instant
The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a cellular network is allowed and there are only 1-2 photos to upload (the problem is not the size). It is very…
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My dropbox won't sync files if my IPhone screen is locked
Hi there, I spend most of the day taking pictues with my IPhone and sending this photos to my drop box account, so I can access this photos from my computer for editing and posting on social media. However, If my IPhone screen looks (is set to lock after 1 minute of inactivity), dropbox stop uploading the pictues. Or, if I…