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Excel for iPad cannot upload/sync changes to the Dropbox app and "Save a copy" creates a 0-byte file
We are experiencing an issue where changes made to Excel files stored in Dropbox cannot be uploaded/synchronized from Excel for iPad. The same issue is occurring simultaneously at multiple remote locations. Here is what we have observed: The issue is occurring simultaneously at multiple independent locations. All locations…
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We need separate sorting options for folders and files in the Android app.
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
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View and edit tags in mobile app.
It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.
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Android app / "Move" / Create new setting for "Folder after Move"
In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…
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Was suddenly logged out of Dropbox and Google accounts simultaneously on 3 or 4 devices
I have two iPhones (12 & 16) and two MacBooks (M2 and M4). I was using Dropbox on everything but the iPhone 16. I was using Google apps or logins on all 4 devices. I was logged in through a VPN on one of the MacBooks. A short time ago I noticed that all my Google tabs in a particular browser were logged out. Then I noticed…
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New always-on preview pane crowds out valuable screen space on the iPad mobile app
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
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How can I remove items from the Viewed Links section in the Home tab of the mobile app?
Hi and thank you for reading. On my iPhone home screen, there is a section called Viewed Links which has two line items. I would like to delete one of those line items so I never see it again. I don't care about the original. I can't swipe left and when I click, it opens. There doesn't seem to be a Delete option. If I have…
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Dropbox to allow users to customize the Photos tab based on their needs.
I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…
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The download button inside a folder is suddenly grayed out when using the mobile app
I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…
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Mobile links to personal files do not work
https://www.dropbox.com/.well-known/apple-app-site-association only includes /home and not /home/* so links to personal files do not open in the Dropbox app but rather system browser which is really annoying. Please support it.
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The vertical scrollbar is missing from my mobile app and I can't scroll through my files
I noticed that the vertical scrollbar is missing after the app update. I am currently using mobile app version 489.1.2. It is difficult to scroll through folders with a large amount of photos since the scrollbar is missing. It is no longer there to hold and drag it down through the photos quickly. I cleared the cache and…
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I can only upload 1 photo at a time from my iPhone; Dropbox tells me to check my network settings
Have been using dropbox (488.2) to manually upload select photos from my iphone 14 pro (ios 25.6.1) to my imac and macbook for almost 2 years. its been working without issue until today. if i select more than 1 photo the upload fails and says "couldnt upload check your network settings and try again" i cleared cache,…
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Is it faster to upload photos via camera uploads, if I connect my iPhone to my computer?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
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Outlook app on Android giving a message asking me to log in to Dropbox and when I do, I get an error
whenever I Yeah, I'm using my outlook email browser on my Galaxy S24 Ultra phone for the past few weeks. I seem to be getting a message that says I have to log in To dropbox and when I do click on the link, I get the following message: It seems the app you're using submitted a bad request. If you'd like to report this…
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I'm using the mobile app to move files, but it fails with an error
Whenever I use the app to move files I get the attached error. "Move failed." I haveI have reported this to S upport but I have not received any kind of a reply. Can anyone help me with this? I have cleared my cache and reinstalled the app several times and now i'm getting the same error on multiple devices with different…
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Can I access archived folders using the Dropbox mobile app?
I'm currently trying to assist one of our clients into a better archiving workflow with their Dropbox folders. We proposed for them to Archive their projects by year, and then archive those year folders via the Dropbox Admin console. However, the client has put a hard demand on still being able to interact with Archived…
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The files on my computer don't appear on my Android mobile app
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
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PDF file changes no longer save/sync from Adobe Acrobat to Dropbox on Android
Hello, Our entire team has been experiencing an issue with the Dropbox and Adobe Acrobat integration on Android for approximately one week. We store PDF forms in Dropbox and edit them through the Adobe Acrobat mobile app. This workflow has worked correctly for several years, but recently, edits made in Acrobat have stopped…
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Please restore mobile app support for Android 9
I just went to upload a file from my phone to Dropbox and got a message MUST UPDATE the APP. I attempted to, but Google Play says the app is not compatible with my phone. This is a HUGE problem. I have stuff on my phone I need to get to Dropbox. And when I only have my phone on me, I have critical documents in Dropbox I…
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I can't locate a video downloaded to my Android phone in order to upload it to the Dropbox app
I want to copy a video from Android 16 to DropBox. I made the video using my prior Android 10 camera, and the file was transferred to my Android 16. I know the video is there because Google One shows it as a large file it wants to delete. BUT DropBox doesn't show the video when I try to + (add files). That is, I don't see…
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Looking for help resetting my camera upload settings
I'm having some issues while using it. Could anyone help me? Thanks!
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The user I referred signed in to the mobile app, but Dropbox still says "waiting for install”.
Hi, there. I referred a new Dropbox user through my referral link. The user created a new account through the link, verified the email address, and installed and signed in to the Dropbox mobile app. My referral page states that the referred user must “create a Dropbox account and install the desktop or mobile app.”…
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Can I reset my camera uploads?
Could I please get a reset on my camera uploads. Thanks very much for your help.
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Access Replay from the App
it would be awesome to be able to access Replay from the mobile app or create a separate Dropbox Replay app.
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Remove sideways swipe to switch PDFs, or reduce its sensitivity
When viewing a PDF within Dropbox, I am constantly running into the issue where me attempting to scroll or pinch-zoom results in the sideways-swipe action being triggered, which moves to the next PDF in the folder. Please consider reducing the sensitivity of this gesture or removing it entirely. I emailed support and they…
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How can I reset the default setting for opening my HTML files on the mobile app?
Stupid question I know, but Google isn't helping and I can't find the relevant settings to change. I accidentally set my Dropbox HTML files to always open in the Samsung Android native HTML Viewer and got a popup saying to go into Dropbox settings if I wished to change it in the future. I want to ALWAYS have the option to…
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My Dropbox files are not showing up when I access my iPhone Files app
I read through previous posts. I have cleared my cashe. I've confirmed that the toggle is on on the iphone files app dropbox location. I'm on an iphone 15 pro version 26.52.
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I just want to be able to view a shared link without downloading the Dropbox mobile app
it’s in the title. When something gets sent over to me - i don’t want to download the stupid app i just want to check something quickly while im on my phone. It seems like tricks online like changing the url or trying to see the desktop version dont work anymore on safari or chrome. I still haven’t figured it out - this is…
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Why does Camera Uploads stop when my phone storage is full?
I have plenty of Dropbox storage, and none of my folders get downloaded to my phone. Phone storage being full is the reason I want Camera Uploads to work, so that I can delete the uploaded photos off of my phone and have more space there, but it doesn't work until I make room on my phone first. Why?
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Android app can't connect to Dropbox as the log in screen resets before the 2FA code can be entered
I use an Android app called Leafspy to log my car's oeprational data to Dropbox. It was working for a long while, but sometime earlier this year, it no longer is able to connect to Dropbox if 2FA is enabled on my account. It has always been a little problematic — when entering the username and password, if I have to put my…