Mobile

Camera Uploads on 2 different phones
My husband and I are currently syncing photos in our phones into dropbox automatically . Is there a way to create two seperate folders, one for him and one for me because it gets so confusing with both our photos in a single "camera upload" folder. Dropbox please help!! Thank you in advance!
Camera Upload strips location data
I'm using Android version 8.1 on a Nexus 5X and the latest Dropbox app. I've got Camera Uploads enabled and it's working nicely. However the files in my Dropbox don't have the location data attached to them (the GPS data in the EXIF). The files on my phone have the location data, but once they're in my Dropbox they don't.…
Windows not syncing with ereader, phone, or tablet
I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ebooks to Dropbox in Windows but they do not show up on any of my 3 other devices. Also today, I added an ebook to my Dropbox…
Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15
Good Evening: I am trying to troubleshoot a possible issue with access Dropbox-based files, on the iPad Pro, using the Files app., since upgrading to iOS 15. In the past, I would launch the Files app, browse to applicable Dropbox folder, then click on the file in order to open it. Usually these were POs, which I would then…
I can’t save a video from my mobile Dropbox app to my iPhone gallery. Getting a couldn't save error.
I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this type of video cannot be saved to this device” I’m really confused, I tried multiple times but it does not work. Oh and I can…
Dropbox to Goodnotes 5
I have always been able to export files from Dropbox to Goodnotes using SHARE-EXPORT FILE and then chosing the Goodnotes icon from the list. As of today the Goodnotes icon no longer appears in this list of ways to share the file. I have tried differents options to reactive this. No luck. Any ideas what's going on? Has a…
Link Dropbox to Kobo
The instructions for linking tell me to click on the "grid" in the upper corner. There is no "grid" anywhere on my Dropbox app. What gives? Using a Samsung Galaxy S4 tablet with Android.
MP4 Videos on Dropbox not playing correctly on iOS Devices
Uploaded MP4 Video files to Dropbox via desktop browser. Once uploaded, the files play perfectly via desktop browser. However, on both iPhone and iPad Dropbox apps, the video isn't playing properly, even when downloaded for offline access. The sound is fine, but the video stutters quite badly. Any idea what's going on?
Unexpected error when trying to save directly to Dropbox from email on my iPhone
Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred.” Any help much appreciated
Am I safe to delete content off Dropbox, or will they get deleted from my phone too?
Once I've uploaded all the pics from my iphone to dropbox, can I delete them off my phone or will they also delete off dropbox? iCloud has scarred me bc I thought it was true storage but it turns out it's just a mirror of what's on your phone. So if you delete from your phone, it will delete from icloud. I just want to…
Page turner pedal on iPad isn't turning the pages
I have used a Cicada Page Flip pedal for many years to turn pages on song lyrics in Dropbox files on my iPad. Suddenly the pedal does not turn the pages, even though it instantly connects via Bluetooth and no preferences have changed. Any ideas what's up?
Android app v 302.2.2 has no download or export function?
I am on Android S22+ and there is not an option to EXPORT (or download) on any file - not even just one file. I can only email a LINK to someone which is not acceptable. All I see online is instruction to select "export" and that is not valid on this particular device or app version (302.2.2). Please instruct on how to…
iPad is asking for a password, when I try to annotate a .pdf file
Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the original file never had a password either. I’m very confused…
I can't synchronize my pocket app... Error 400
I can't synchronize my pocket app... Error 400
Connect Samsung Notes to Dropbox
As simple as that. From Samsung notes you can upload pdf files from either OneDrive and Google Drive not from Dropbox
Dropbox not working on new Android phone
Hello, I just switched to second phone after first one didn't support DropBox now another new phone does not opening DropBox app. This is what is happened on both phones, after installation of DropBox app, and fill up user and pass app start process of login and than phone start to blinking around 20sec and return to main…
Dropbox for iPad. How to select and copy multiple files at once.
Hi. I am trying to select and copy multiple files within Dropbox folders using the Dropbox for iPad app. Somehow I am not finding a way to do so. I want to believe it’s possible, and I just missed how to access the functionality. Any feedback is appreciated it. Thanks. m.
Offline videos on an iPad are washed out (too much white)
The original source taken with an iPhone is fine. Playing (streaming) from the iPad app is fine. When I select the file to be available "offline" the quality is bad - blindingly "white" - like the download is corrupt. Then I delete the offline file, and it still looks bad until I restart the app. Then the streamed version…
Dropbox will NOT accept my email address.
I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the top: Please enter a valid email address. I have entered it dozens of times. It doesn't change. I tried disable Dropbox,…
Connected devices
I have a Basic Subscription as I am now retired. I have Dropbox on my surface pro and PC and until recently had the app on my iPhone and iPad but on trying to access the ap on my iPad I got a message saying I had too many devices connected and I would need to upgrade my subscription. I subsequently deleted the app from my…
Getting files with no wifi connection on Ipad
First of all, I am NOT a very knowledgeable computer person so bear with me. I have a Wifi only Ipad. After I download files am I able to access my files if I am in an area with no wifi connection?
Camera Uploads not syncing in background when DB APP is off
My photos don't continue to sync in the background with my computer when the App is off on my phone. My understanding is that it is supposed to continue syncing while I am doing other things - it doesn't. Can anyone tell me why? I have triple checked the settings, but I could be missing something. Thanks, Dennis
No 'export' option in the Dropbox app on my Android device
I have a new smartphone A52 5G. I've installed DropBox app but I don't have the Export feature on ALL my files.
Open .eml through iPhone Dropbox app
I have been doing some research on this and have not been able to find a solution from a comment over 7 years ago with requests to be able to open Apple email files stored on the Dropbox app for iPhones. Please please please does anyone have a suggestion or workaround to open .eml on your iPhone through Dropbox app? We…
How to stop iPhone iOS Dropbox app using Acrobat?
My Dropbox app on iPhone is suddenly insisting on trying to use Acrobat reader to open a password protected pdf. It never did this before. And Acrobat crashes if I try. The file opens fine in Preview on my Mac. How do I stop the iPhone Dropbox app from doing this?
Dropbox app on iPad refuses to upload anything unless I am plugged in
I've been trying to upload files for 3 hours and your app banned it because I was not plugged in! My battery was at 100% when I started! And, if I take ipad to car, after just starting an upload while on cellular, it refuses to upload even though I've been uploading on cellular at home but plugged in. This is not a space…
Dropbox app on Android crashes, can't log on again, tried everything
is there an issue with the latest vesion? cant sign in, reset password, tried different versions on android (I save them) none work, I log in and it messages me that theres a problem. it sends a message to my email "did you try to log on, was it you" I say yes. retry.. same problem
Why can iOS users no longer view my shared files without installing the Dropbox app?
We have relied on Dropbox since the beginning of the pandemic to get information to our parishioners. But apparently starting this week, iOS users cannot view our PDF files by clicking on a link to the shared file unless they install the Dropbox app. As wonderful a product as Dropbox is, some of our parishioners are…
Can I create a file request via the iOS app?
Hi, I can’t find the function “file request” in my iOS App. Is that because I only have a basic account? If not, where can i find it?
Export Paper doc to PDF
I downloaded the Dropbox Paper app. I wanted to export a document, but when I click the elipisis the option to export does not appear. Am I doing something wrong?

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