Mobile

Uploaded files lost
I had about 150 videos uploading to my dropbox, I deleted the dropbox app, because i now just use desktop, and when i go on there, the 150 videos i was trying to upload aren’t uploading anymore. What do I do???
Offline files disappear after some period
Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi. But they don't "stay". After maybe a couple of weeks, maybe a month or so - they're gone. Unexpectedly. Just when I need them again (COVID vaccination records). Is this a bug or a feature? After what period…
Can't download files using the Dropbox app on a Samsung Galaxy s22
I no longer have an option to download/export images from the dropbox app to my phone. I only get the option of share but that is via link and no way to send them to my gallery the way it used to. Any ideas?
How can I refresh a folder on Windows and Android?
Hi, Firstly, I really like Dropbox and I use it a lot. However, it is lacking a feature which would prevent problems. Both the Android and Windows lack a refresh button when viewing a folder. For example, if I rename a folder and add some new files to the folder. I tell my wife that her scanned document, which she is…
Saving documents to Dropbox on my iPhone
I create a word document in Microsoft Office then save to a folder in Dropbox. On retrieving the document I discover it’s a blank page. I’ve powered down, deleted app then reinstalled it, as suggested by Apple support but to no avail. Is it because Microsoft want me to take out a subscription as I had this free version of…
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading. Subsequent scans say waiting for upload. I have updated Dropbox to the latest version, and I am on iOS…
Dropbox and mobile app issue: opening a folder via Dropbox paper app doesn't show its content
Hey, Community, For two months now I experience a "bug" when trying to view a dropbox file folder via Dropbox paper app on any mobile device. The folder is newly added on Dropbox and linked to the paper. When accessing this folder via PC it is ok. But once I try to view its content via Dropbox paper app on my mobile it…
Opening .JPG or RAW files out of Dropbox folder in other apps (Lightroom, Snapseed etc)
Hello world. Till today to open a selected file (e.g. .jpeg) from my Dropbox folder in Lightroom or other editor I just long tapped the image and the drop menu showed "Open with...." - then I could select the app. Now long tap returns only two menu options: Copy and save. Is it a bug or a new Dropbox feature? How to open…
How I keep listening to a record (music) after the app and phone are in stand by mode ?
Hello, I am putting play on a record (music) and when the iPhone is turning off to stand by position the recording files stops playing, I deleted and installed the App again but it doesn't work. I also add the files to offline but this issue happens whether the iPhone is online or offline. I was listening to music after…
Photo backup to memory stick?
If I turn on automatic upload from my iOS camera, can I also easily move all the photos from Dropbox to a memory stick and the delete my Dropbox photos. I don’t necessarily want all my photos in Dropbox storage, would rather have them on a stick. I haven’t found a good way to directly bulk transfer photos from the phone to…
Music won’t play in background
I got the latest iPhone update last night and today Dropbox won’t play music while I’m in other apps or lock the phone. It’s always run in the background up until now. Haven’t been able to find a solution online yet.
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now. On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I try, I get a "File type not supported" error. * There is no "open with" option. There used to be one. * I have tried reinstalling,…
iOS app crash while playing mp3 files
I have an iPhone 13 with iOs 16.1.1 and Dropbox App 306.2.2 and when I play an MP3 file from my folder after a few time the app crash. To prevent this problem I must keep always unlock my iPhone. The problem is new, before a month ago all works properly.
Samsung Galaxy S22+ app just crash to desktop
Just got a new S22+ and trying to setup Dropbox. I've updated my phone to latest firmware, fresh installed Dropbox app. It asks for login credentials, i enter them and then after a while it just crashes. After that, when i launch app again - blue Dropbox screen with Dropbox logo appears and after a while home screen…
Cannot login on new android phone
hi there. New phone, Samsung A52. OS updated to android 13. App started, prompts to login. After entering credentials, appears system popup "Allow Dropbox to send you notifications?", screen starts blinking and becomes unresponsive -- can not tap on allow/don't. After switch to home screen (or other app) and back -- screen…
Unsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two…
Camera Uploads on 2 different phones
My husband and I are currently syncing photos in our phones into dropbox automatically . Is there a way to create two seperate folders, one for him and one for me because it gets so confusing with both our photos in a single "camera upload" folder. Dropbox please help!! Thank you in advance!
Camera Upload strips location data
I'm using Android version 8.1 on a Nexus 5X and the latest Dropbox app. I've got Camera Uploads enabled and it's working nicely. However the files in my Dropbox don't have the location data attached to them (the GPS data in the EXIF). The files on my phone have the location data, but once they're in my Dropbox they don't.…
Windows not syncing with ereader, phone, or tablet
I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ebooks to Dropbox in Windows but they do not show up on any of my 3 other devices. Also today, I added an ebook to my Dropbox…
Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15
Good Evening: I am trying to troubleshoot a possible issue with access Dropbox-based files, on the iPad Pro, using the Files app., since upgrading to iOS 15. In the past, I would launch the Files app, browse to applicable Dropbox folder, then click on the file in order to open it. Usually these were POs, which I would then…
I can’t save a video from my mobile Dropbox app to my iPhone gallery. Getting a couldn't save error.
I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this type of video cannot be saved to this device” I’m really confused, I tried multiple times but it does not work. Oh and I can…
Dropbox to Goodnotes 5
I have always been able to export files from Dropbox to Goodnotes using SHARE-EXPORT FILE and then chosing the Goodnotes icon from the list. As of today the Goodnotes icon no longer appears in this list of ways to share the file. I have tried differents options to reactive this. No luck. Any ideas what's going on? Has a…
Link Dropbox to Kobo
The instructions for linking tell me to click on the "grid" in the upper corner. There is no "grid" anywhere on my Dropbox app. What gives? Using a Samsung Galaxy S4 tablet with Android.
MP4 Videos on Dropbox not playing correctly on iOS Devices
Uploaded MP4 Video files to Dropbox via desktop browser. Once uploaded, the files play perfectly via desktop browser. However, on both iPhone and iPad Dropbox apps, the video isn't playing properly, even when downloaded for offline access. The sound is fine, but the video stutters quite badly. Any idea what's going on?
Unexpected error when trying to save directly to Dropbox from email on my iPhone
Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred.” Any help much appreciated
Am I safe to delete content off Dropbox, or will they get deleted from my phone too?
Once I've uploaded all the pics from my iphone to dropbox, can I delete them off my phone or will they also delete off dropbox? iCloud has scarred me bc I thought it was true storage but it turns out it's just a mirror of what's on your phone. So if you delete from your phone, it will delete from icloud. I just want to…
Page turner pedal on iPad isn't turning the pages
I have used a Cicada Page Flip pedal for many years to turn pages on song lyrics in Dropbox files on my iPad. Suddenly the pedal does not turn the pages, even though it instantly connects via Bluetooth and no preferences have changed. Any ideas what's up?
Android app v 302.2.2 has no download or export function?
I am on Android S22+ and there is not an option to EXPORT (or download) on any file - not even just one file. I can only email a LINK to someone which is not acceptable. All I see online is instruction to select "export" and that is not valid on this particular device or app version (302.2.2). Please instruct on how to…
iPad is asking for a password, when I try to annotate a .pdf file
Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the original file never had a password either. I’m very confused…
I can't synchronize my pocket app... Error 400
I can't synchronize my pocket app... Error 400

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