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Issue with Good Notes and Dropbox
I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until it works again. restarting the app or device doesn't help, only waiting fixes it. Sometimes the problem occurs right after…
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Saving a file to device in Android app
When saving a file to device on Android phone, the app shows the last used folder with no hint where that folder is. I suggest to add a path on top or the bottom of the screen or as a continuation to the location (for example SD/....) so the user knows where the file will be saved. If one uses the chevron on top or the…
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I have problems with the quality of scanned documents
Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
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Photo upload order (newer to older) in camera uploads.
The automatic upload function is set up in a way that the NEWESR (most recent) photos are always uploaded first. I take a lot of photos and there is always a gap. It would make more sense for the uploads to pick up from where you left them?! Meaning, from OLDEST photos, to the newest. Is it possible to change the order? If…
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Camera Uploads not uploading certain photos and videos
Dropbox hasn't uploaded some of a number of recent photos and videos, but says its all done. Its only in the last couple of weeks. I uninstalled and reinstalled app and have manually uploaded files but there are duplicates now where some have uploaded and some haven't. It clearly it's recognising duplicates. Please help.
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"uploading - 1 remaining" vs. "waiting to upload"
My iPhone 10 which is totally up to date, often seems to stop responding when I'm uploading a video to dropbox. At the top is says "uploading" and tells how many files (sometimes only one) are remaining. But on the list below, the file is grayed out and the words "waiting to upload" remain. Seemingly forever. Very…
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Android shortcut directly to a file
On the Android phone I can create a home screen shortcut to a folder. However, I would prefer to create a shortcut to a specific file which would be a Dropbox Paper file. Is this possible? -- Thanks
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Photo albums disappeared
Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
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Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this message: "This file can't be previewed. To open this file, try a computer or another app." They will not download, export, or be…
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How to stop my phone from backing up all my photos on my phone note 9 samsung
I cant find an answer on how to stop my Samsung note 9 phone from backing up all my photos to drop box . I clicked the wrong button when transferring a photo now all photos go there......I have them backuped somewhere else Can someone help me. I have to go and delete them daily as they take up all my space
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Files with same Name copy in Folder
Hello! I export from my iPhone a lot of files to an dropbox folder, many have the same file name. Starting out Dropbpox would allow multiple files with the same file name and just assign it a number at the end. Now a window pops up alerting me of duplicate file names and asking me to select to overwrite or to abort. It…
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Why does my App shows all the screen-captures on my photos tab?
Why does my App shows all the screencature on my photos tab? How do I disable that feature? I don't need to see screencaptures on my photos tab. Especially those that I've captured on my desktop or laptop. No need to see those in my phones Photo tab. If I want to see some photo I need to scroll page after page because now…
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sending dropbox attachment on iphone
Hi there on my iphone 13 pro when i send an email i double click on email message and then click attach file but then when i click on dropbox on locations nothing happens. This hasnt happened before and not sure why it is now. Any help appreciated. thanks Matt
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Play audio files from mobile app
I have uploaded many audio files and when I play them back with the mobile app on my Android phone if it "loses focus" or you switch to another app or close your phone the audio stops playing. Can you fix this?
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How do I disable searching of file contents?
I'm looking for a jpg file somewhere in my dropbox file tree that has the word "desk" in the filename. So I search for "desk" and I get thousands of results with every photo I've ever taken that contains a desk, and every document with the word "desk " in it. I'm completely unable to find the file I'm looking for. How can…
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get a list of photos/videos that could not be imported (and why)
Hi, Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images…
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I can't modify my files on my iPhone and iPad
Hello The files on my PC are correctly loaded to my iPhone and iPad but they can't be modified (read only), even though I allowed modification when I shared them on my PC. How can I solve this problem ? Thanks Jan-Pierre
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iOS App extremely slow
Is there a reason why the iOS app (up to date, iPhone 13 Pro) takes at least 30+ seconds to load each level of a directory tree, regardless of how many files or subfolders are inside it? It’s kind of ridiculous and I don’t remember it ever being this bad before.
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Searching Not Working on iPadOS Files app
Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadOS built-in Files app. But unfortunately this is not working for me. No matter what I search for, the result is always empty, even…
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Can't set passcode on mobile app
I have an Android phone (Android 12) and installed Dropbox on my phone and the app is not allowing me to set a passcode. I click the slider to enable passcode and it prompts me for passcode and then says "Passcode set", but the slider unsets itself and the passcode doesn't get set. Any suggestions?
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How to upload folders on iPad?
I use iPad with latest iPadOS. I can not upload a folder. Neither in Dropbox app, files app, or in safari !? There is no option for that? Done it hundreds of times in windows, what’s am I missing?
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Dropbox Android app not updating Word files
I posted this before, but can't find it. Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has…
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Dropbox mobile app for iphone is in Russian, desktop version is in English
Dear All, I downloaded the Dropbox app from AppStore and I see that THE language is Russian. From the very beginning it is working in Russian. No option to select another language ( in settings e.g) In my desktop version, the default language is English. I speak Russian, it's not a problem but I wonder how to select/change…
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Dropbox search not working on Android and iPad OS apps
Hi everyone! I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also 302.2.2). Is anyone else having a problem? Because it affects both apps on two different platforms, I thought it might be a…
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Sharing folders to instagram users
Before today I was able to share a link directly to an Instagram user. Now I'm getting this link for editing and link for viewing and not able to share. How do I fix it?
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Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message. "sign-in failed. Unknown error, please contact Dropbox customer support" I tried changing my password via my laptop then…
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New laptop, how do I restart Dropbox?
Hello! Maybe this is a dumb question... It looks like Dropbox quit backing things up from my iPhone to my laptop in April for some reason. I got a new laptop in September, and I'm trying to get it to work on this one. I signed in, but I don't know how to get it to start backing up again. And I don't want it to back up…
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Selective Sync on iPad ?
Hi, Is there a way to use the selective sync feature, on an iPad ? I can't find it, seems to only be available on my MacBook, not iPad. I need to be able to hide a folder from the iPad, and not simply by keeping it offline, where the folder is still visible. I need to hide the folder on the iPad. Any help appreciated,…
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is it possible to use a dropbox link to view a pdf file from the SMS messaging app of cell phones?
I put a pdf file in the public folder in Dropbox, copied the link and send it as a SMS message using a phone with Android 11. When I and also the recipient who is using Android 9 open the link it looks like a PDF viewer is trying to open the file but it only shows a brief message saying: (Cannot display PDF "name of file"…
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Sync issues with YNAB and the Dropbox mobile app on Samsung
I am using an older version of YNAB on all my devices, macs and a Samsung phone and all have been syncing to dropbox. However recently the phone app suddenly stopped syncing. I've checked all the right boxes are ticked and I haven't changed anything so I'm wondering if dropbox has made an update in the background that no…