Mobile

I can't modify my files on my iPhone and iPad
Hello The files on my PC are correctly loaded to my iPhone and iPad but they can't be modified (read only), even though I allowed modification when I shared them on my PC. How can I solve this problem ? Thanks Jan-Pierre
iOS App extremely slow
Is there a reason why the iOS app (up to date, iPhone 13 Pro) takes at least 30+ seconds to load each level of a directory tree, regardless of how many files or subfolders are inside it? It’s kind of ridiculous and I don’t remember it ever being this bad before.
Searching Not Working on iPadOS Files app
Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadOS built-in Files app. But unfortunately this is not working for me. No matter what I search for, the result is always empty, even…
Can't set passcode on mobile app
I have an Android phone (Android 12) and installed Dropbox on my phone and the app is not allowing me to set a passcode. I click the slider to enable passcode and it prompts me for passcode and then says "Passcode set", but the slider unsets itself and the passcode doesn't get set. Any suggestions?
How to upload folders on iPad?
I use iPad with latest iPadOS. I can not upload a folder. Neither in Dropbox app, files app, or in safari !? There is no option for that? Done it hundreds of times in windows, what’s am I missing?
Dropbox Android app not updating Word files
I posted this before, but can't find it. Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has…
Dropbox mobile app for iphone is in Russian, desktop version is in English
Dear All, I downloaded the Dropbox app from AppStore and I see that THE language is Russian. From the very beginning it is working in Russian. No option to select another language ( in settings e.g) In my desktop version, the default language is English. I speak Russian, it's not a problem but I wonder how to select/change…
Dropbox search not working on Android and iPad OS apps
Hi everyone! I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also 302.2.2). Is anyone else having a problem? Because it affects both apps on two different platforms, I thought it might be a…
Sharing folders to instagram users
Before today I was able to share a link directly to an Instagram user. Now I'm getting this link for editing and link for viewing and not able to share. How do I fix it?
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message. "sign-in failed. Unknown error, please contact Dropbox customer support" I tried changing my password via my laptop then…
New laptop, how do I restart Dropbox?
Hello! Maybe this is a dumb question... It looks like Dropbox quit backing things up from my iPhone to my laptop in April for some reason. I got a new laptop in September, and I'm trying to get it to work on this one. I signed in, but I don't know how to get it to start backing up again. And I don't want it to back up…
Selective Sync on iPad ?
Hi, Is there a way to use the selective sync feature, on an iPad ? I can't find it, seems to only be available on my MacBook, not iPad. I need to be able to hide a folder from the iPad, and not simply by keeping it offline, where the folder is still visible. I need to hide the folder on the iPad. Any help appreciated,…
is it possible to use a dropbox link to view a pdf file from the SMS messaging app of cell phones?
I put a pdf file in the public folder in Dropbox, copied the link and send it as a SMS message using a phone with Android 11. When I and also the recipient who is using Android 9 open the link it looks like a PDF viewer is trying to open the file but it only shows a brief message saying: (Cannot display PDF "name of file"…
Sync issues with YNAB and the Dropbox mobile app on Samsung
I am using an older version of YNAB on all my devices, macs and a Samsung phone and all have been syncing to dropbox. However recently the phone app suddenly stopped syncing. I've checked all the right boxes are ticked and I haven't changed anything so I'm wondering if dropbox has made an update in the background that no…
Uploaded files lost
I had about 150 videos uploading to my dropbox, I deleted the dropbox app, because i now just use desktop, and when i go on there, the 150 videos i was trying to upload aren’t uploading anymore. What do I do???
Offline files disappear after some period
Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi. But they don't "stay". After maybe a couple of weeks, maybe a month or so - they're gone. Unexpectedly. Just when I need them again (COVID vaccination records). Is this a bug or a feature? After what period…
Can't download files using the Dropbox app on a Samsung Galaxy s22
I no longer have an option to download/export images from the dropbox app to my phone. I only get the option of share but that is via link and no way to send them to my gallery the way it used to. Any ideas?
How can I refresh a folder on Windows and Android?
Hi, Firstly, I really like Dropbox and I use it a lot. However, it is lacking a feature which would prevent problems. Both the Android and Windows lack a refresh button when viewing a folder. For example, if I rename a folder and add some new files to the folder. I tell my wife that her scanned document, which she is…
Saving documents to Dropbox on my iPhone
I create a word document in Microsoft Office then save to a folder in Dropbox. On retrieving the document I discover it’s a blank page. I’ve powered down, deleted app then reinstalled it, as suggested by Apple support but to no avail. Is it because Microsoft want me to take out a subscription as I had this free version of…
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading. Subsequent scans say waiting for upload. I have updated Dropbox to the latest version, and I am on iOS…
Dropbox and mobile app issue: opening a folder via Dropbox paper app doesn't show its content
Hey, Community, For two months now I experience a "bug" when trying to view a dropbox file folder via Dropbox paper app on any mobile device. The folder is newly added on Dropbox and linked to the paper. When accessing this folder via PC it is ok. But once I try to view its content via Dropbox paper app on my mobile it…
Opening .JPG or RAW files out of Dropbox folder in other apps (Lightroom, Snapseed etc)
Hello world. Till today to open a selected file (e.g. .jpeg) from my Dropbox folder in Lightroom or other editor I just long tapped the image and the drop menu showed "Open with...." - then I could select the app. Now long tap returns only two menu options: Copy and save. Is it a bug or a new Dropbox feature? How to open…
How I keep listening to a record (music) after the app and phone are in stand by mode ?
Hello, I am putting play on a record (music) and when the iPhone is turning off to stand by position the recording files stops playing, I deleted and installed the App again but it doesn't work. I also add the files to offline but this issue happens whether the iPhone is online or offline. I was listening to music after…
Photo backup to memory stick?
If I turn on automatic upload from my iOS camera, can I also easily move all the photos from Dropbox to a memory stick and the delete my Dropbox photos. I don’t necessarily want all my photos in Dropbox storage, would rather have them on a stick. I haven’t found a good way to directly bulk transfer photos from the phone to…
Music won’t play in background
I got the latest iPhone update last night and today Dropbox won’t play music while I’m in other apps or lock the phone. It’s always run in the background up until now. Haven’t been able to find a solution online yet.
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now. On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I try, I get a "File type not supported" error. * There is no "open with" option. There used to be one. * I have tried reinstalling,…
iOS app crash while playing mp3 files
I have an iPhone 13 with iOs 16.1.1 and Dropbox App 306.2.2 and when I play an MP3 file from my folder after a few time the app crash. To prevent this problem I must keep always unlock my iPhone. The problem is new, before a month ago all works properly.
Samsung Galaxy S22+ app just crash to desktop
Just got a new S22+ and trying to setup Dropbox. I've updated my phone to latest firmware, fresh installed Dropbox app. It asks for login credentials, i enter them and then after a while it just crashes. After that, when i launch app again - blue Dropbox screen with Dropbox logo appears and after a while home screen…
Cannot login on new android phone
hi there. New phone, Samsung A52. OS updated to android 13. App started, prompts to login. After entering credentials, appears system popup "Allow Dropbox to send you notifications?", screen starts blinking and becomes unresponsive -- can not tap on allow/don't. After switch to home screen (or other app) and back -- screen…
Unsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two…

Mobile

Discussion List