Mac

Hi all, I recently moved all my files in Desktop, Downloads and Document folders to iCloud to back them up before uninstalling dropbox. As soon as I uninstalled dropbox, these folders have disappeared on macbook, only their alias exist on the macbook. When I look at the same folders in iCloud, it is empty. Perhaps I didn't…

I have an issue on mac with the way finder calculates the size of my dropbox folder I have about 20gb in the folder but it measures as over 200gb. That would include the folders i have selected as to be backed up online, so now they are counted double. Once on their actual locations, and another time as part of my dropbox…

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro. I get the last three months (Aug/July/June) and nothing more. I need to have constant access to my library of photos but they seemed to have disappeared. All the photos are there on my iPad and Samsung phone but not on my MacBook Pro…

I recently set up Dropbox with the new location, as per Dropbox instructions. Seems fine. But I can't figure out how to return the Dropbox Icon to my toolbar. MacBook Air running Ventura

How many times do I have to click "no thanks" before Dropbox stops asking me to try the beta by adding a huge red bubble to my menu bar icon?

Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. PLEASE Note: this is not a tag, if I add a tag then…

Hi everyone, I'm facing an issue with Dropbox and Hazel. A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It…

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files

Since updating to the new dropbox, image dimensions are no longer showing for dropbox images only. Under the image, the 2 lines used to be the filename on the first line and image dimensions on the second line. Now the second line says "available offline", which is useless information as there is a green check on the…

Dropbox 178.4.4811, MacOS Ventura I upgraded Dropbox to use File Provider, so the Dropbox folder now lives in ~/Library/CloudServices. Aliases no longer work. 1. If I create an alias to a folder (actually, to a package) in Dropbox by right-clicking and selecting "Make alias", the alias appears with the correct icon, but…

Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business. Want to double check what I'm finding for Mac Users. The following document outlines features Mac Users (who have an updated OS) won't have on Mac:…

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could still download them (make them available offline) but I remember in previous versions, I could see the size of the files before…

Fresh Mac, upgraded Dropbox to the new File Provider setup. In macOS settings/Privacy & Security/Extensions/Added Extensions, there are two extensions under Dropbox: Finder Extensions (off) and Sharing (on). What does Finder Extensions do? Is this no longer necessary with File Provider upgrade? I have contextual menus…

An app that I wrote for our club accesses an SQLite DB file in our Dropbox. Most members have no trouble. One member uses iCloud and gets "permission denied ' when he tries to access this DB. The DB file sometimes has a small cloud symbol next to it. Hovering on this pops up a "file not downloaded" message. Clicking on it…

Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error." The path /var/folders/... has a txt with this info. Any idea what's the matter? bn.BUILD_KEY: Dropboxbn.VERSION:…

The update to V175.4.5569 has broken Dropbox for me (MaxOS Ventura). My workflow is to put dozens of GB of raw images onto dropbox, and then edit and organize them on one of two different computers. For years, this was a flawless system. But now, it is impossible to force Dropbox to actually download all of the images to…

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall…

Just installed DropBox update v157.4.4808 on a MacbookPro 13,3 running MacOS 12.6. DropBox location was moved by installer to ~/library/CloudStorage and alias moved from "Favorites" to "Locations" in sidebar. DropBox support doc "https://help.dropbox.com/installs/macos-faqs" says new location due to change in MacOS.…

How Do I stop Dropbox messages from popping up every time I open my computer? This is invasive and not asked for.

Hello. I'm running on Mac OS Monterey 12.6.1 on Macbook Pro mid-2015. Recently updated from 10.12 or something. Everything was running smoothly and then I updated Dropbox, following an update notification. Update number is 163.4.5456. Now Dropbox won't open. It sends me 2 error messages, - Dropbox cannot start. Dropbox ran…

First off, I am indebted to Dropbox as it saved me last year when our house was hit by lightning. I had everything on DB for travel convenience (travel laptop vs tower) so I lost nothing. It took 5 days to resync but I was grateful to have nothing lost. About once per month, my DB gets sick and cannot get out of bed. It…

Hi, I am having an issue where dropbox is stuck on indexing. I recently upgraded to the new version (mac) and I have had all sorts or problems since. I added my music library and it started syncing then seemed to stop. I left if for a couple days but nothing changed. I restarted my computer and it looked like it was…

I use Dropbox for web storage. [I do not have and DO NOT WANT the Dropbox desktop app; it pretty much destroyed my computer by hiding all my files in the Library, and I'm still trying to recover from that. So, I do not have a Dropbox icon in my menu bar or in my Applications folder and cannot tell you what version I'm…

Hi, everyone -- with Dropbox's move to Apple's FileProvider API, I find the green circle/white checkmark icon to be redundant and frankly, a bit ugly. I'd love to be able to hide this icon when syncing, but for the life of me, can't find out how to do it. I've gone into the app and found the appropriate .icns file, renamed…

When I right click on the Dropbox folder in my finder (Mac) there is no submenu option to share, transfer or any other dropbox action available. Accessibility is enabled under the settings Full Folder control is enabled under the settings.

Hi. I've installed "Clean my Mac" applications and (I don't know how) after a scan of the system I've discovered that my desktop (all the folders) disappeared. They all are in my Dropbox account and it's impossible for me to bring them back because of missing permissions. I know that i can use all of them by Dropbox but i…

Hi, The other day I noticed that all of my files were only in the cloud. I looked at the settings to see if something was changed, and as I expected, all sync settings were fine. I clicked on the "cloud" symbols next to the folder names, and everything was downloaded. A couple of hours later same thing. I did it again. So…

With Monterey, OneDrive implemented the new apis from Apple for online syncing that demanded its main location be a specific folder on the system drive. 8 months later, the MacOS community section of their site is a collection of anger, accounts of giving up on the platform entirely, praise for Dropbox for not going the…