Mac

When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put this email together to send to y'all. What is the problem? What should I do?

Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documents. I’m not getting timely support from Dropbox it’s been almost a month of back and forth emails and still they offer no…

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the update there is a Beta tag in the Dropbox app (window top left) which wasn't there before. Chat support had some unusual…

I am running Dropbox v181.5515 on OS X 13.5 and a .textClipping file shows zero bytes. Yes, I read that there's an issue, but when I click on this particular file in the Finder, it shows "Clipping contents: unknown." This file is supposed to have content, and I am worried that this issue is more widespread than just me or…

I've been working with the git command on my local machine and using dropbox-backed storage /folders for years with no issue. I upgraded to a Mac Studio and MacOS Ventura. When I did that, I went back to coding, but discovered a number of conflicted files were created while Dropbox indexed my folder on the new machine. Is…

I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icons are not showing at all. If I add or delete files they the changes sync. If I create a folder it also syncs - but I cannot…

Hello - The Dropbox icon in my application menu sends me to my Dropbox file list in Finder. And that's all it does. I run a Mac and lost the Dropbox icon/functionality in the Menu Bar when I updated to Monterey. I revisit the problem periodically, reinstall Dropbox, get frustrated and give up for a while. I just realized…

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" ! How can I fix the issue?

MacBook Air 2023 , can't installed dropbox desktop app, can't complete setting

Just installed DB 162.4.5419 on my Mbk Air M1 (Montery 12.6.1) and it created a shortcut labelled 'Dropbox' in Locations in the Finder Sidebar - NOT in favorites as previous. I gather this is to be the new system. Fair enough. However I attempted to move this shortcut to favorites - I know, should have left it alone - and…

Dropbox won't start on my MacBook anymore. It worked for years, but suddenly it stopped. When I click on the icon in the top bar, it used to show recent files, access to files, etc. Now it jus shows a block with an animation and says "Starting", but nothing happens. I've re-installed Dropbox, altered permissions to Full…

I have Dropbox v180.4.4912 installed on a Macbook Pro M1 with macOS Ventura 13.4.1 (c). The Dropbox dropdown says "Beta" in the upper left corner, but I have Early Releases turned off on my account. (Also, there's a bug that truncates the avatar in the upper right.) Am I missing something? Are the M1 releases still "beta"…

Hello I recently changed the name of the User on my Desktop Mac from apple to a different one. Since then I have tried to uninstall and reinstall Dropbox repeatedly but it keeps looking for a non-existent folder: /Users/apple/.dropbox It then tells me it Couldn't start Dropbox and gives me an error file to send to Dropbox…

We have issues with our company Dropbox, where checkmarks/cloud sync icons sometimes disappear and reappear. Also, the right mouse click options (online-only, share, make available offline, etc.) keep disappearing. Sometimes you have to wait for a long time or restart your laptop multiple times for it to work properly…

I have a question about Dropbox synchronization on the MacBook. If I recall correctly, a few months ago, I read that there have been significant changes to Dropbox, and as a result, files are no longer necessarily stored offline. But this bothers me a lot. Although I have set the synchronization settings to store all…

Hi Everyone, New Dropbox user here. I have my Apple Photos library on an external drive, which is backed up to iCloud. Everything syncs between my iPhone and Photos library (on iPhone and desktop) perfectly. Can I store/synch with Dropbox in the same way, so I can stop paying for additional iCloud storage? Thank you

Dropbox no longer works on my MAC 10.11.6. I tried downloading older versions, did not work. Surely Dropbox is not going to ignore and dismiss users like me. I used DB to share files between my PC and MAC, my PC still works but on my MAC I can no longer sync. Help

Upgraded!!! my Dropbox installation on my work M1 MacBook Pro to the File Provider version, the app had a Beta badge in the top left which was downloaded from the link on the DropBox website. So far so good, the folder structure was replicated in the cloudstorage folder in the library, however there were no files or…

I've recently updated to the v.167.4.4719 version of Dropbox which now changes the location of where your dropbox is located and also changes the way the icons represent what is downloaded online/offline. The issues I'm having are as follows and I wanted to see if anyone else was experiencing this and worked out a way to…

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox folder contains some file types that are not supported." How do I find out what files these are and where they are? I appear to…

Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel…

I recently had my computor worked on and when I reconnected it to Dropbox all my files, in all Dropbox accounts I am involved with and linked to duplicated every file with ·_ preceding the duplicate. These duplicates are corrupted/do not open. How do I delete several thousand files at the same time, without needing to go…

Hi, My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, none of them helped. I appreciate advice. Thanks

Hello, I'm on MacOS. At some point, I turned on backing up movies and music and download folders in the Dropbox desktop app preferences. So now that I'm looking things over, it appears that Dropbox moved those three folders into the main Dropbox folder in Finder. Therefore, those three folders are no longer being synced…

For the past few days, my dropbox desktop app is stuck on this screen. I've tried doing disk utility to my drive, uninstalling and reinstalling the app, etc. I am still able to access everything synced through my Finder, but there hasn't been any new syncing since this problem arrose.

I have a professional account with about 2TB of data that includes folders on my iMac and online-only folders as well. I want to backup ALL of this information to an external hard drive and need some help/advice please. Clearly, DB does not include a feature to do this (which is completely unsatisfactory). Additionally,…

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get…

I tried to synchronise my Mac with OneDrive, then I got this error message. Then I found out that both Desktop and Documents folders are stored in Dropbox like this. I don't have Dropbox application installed on my Mac. I logged in to the Dropbox webpage and checked the sync settings. There was no Mac connected. And under…

Not sure if this is the correct Board to post on, so please advise if there is a better location. I am looking for a way that custom MS templates can be used on Dropbox for Mac with multiple users that doesn't break the custom menu in the custom MS templates we have created. Have been using Dropbox for business for nearly…

Does anyone know of a Mac app that allows you to right-click on (or in) a local directory on your Mac (that syncs with Dropbox) that will allow you to create new files? I've been using an app called New File Menu that used to work with Dropbox. But ever since Dropbox move their local directory to ~/Library/CloudStorage,…