I recently set up Dropbox with the new location, as per Dropbox instructions. Seems fine. But I can't figure out how to return the Dropbox Icon to my toolbar.
MacBook Air running Ventura
Super simple fix but it did not come easily. I removed a few apps from the menu bar and boom it showed up!
Hi @LRicci, thanks for bringing this to our attention.
Are you referring to the menu bar at the top of the screen?
Is the Dropbox desktop application currently running?
This will help me to assist further!
Yes.
The tool bar at the top of the screen is where it used to be, and I'd like to get it back there.Dropbox opens when I use Finder, and click on it from Locations, it's new place on the sidebar.
Try to restart Dropbox, if still your problem is not resolved then try to reinstall after this I hope your problem will be resolved. The other method is to customize your notification area through taskbar.
Thank you for the suggestion.
However, this did not change anything. I reinstalled Dropbox. I can still reach my Dropbox files stored locally. But I can't be sure anything is syncing with Dropbox in the cloud, so I must manually type in Dropbox, login online, and check.
And I have been searching for a setting for the toolbar, but nothing I try has worked.
Hey @LRicci, sorry to see your Dropbox icon is missing from your menu bar.
Just to check if the issue lies there, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar?
Thanks for looking at this.
Unfortunately, those pages don't provide a way to add an app to the menu bar/tool bar. They have an assortment of information to make the desktop do some dancing baloney, but nothing that adds an icon. I don't remember how the Dropbox icon was placed there before. So I've also tried a variety of drag and drop movements, and searched through Apple/System Settings, but haven't found anything that works. Still hoping someone has figured this out and can share.
Hey @LRicci, sorry to jump in, but can you try a test file to see if the app is actually syncing?
You could verify this by taking a look at your account on the website.
If you could also attach a screenshot of how your files inside your Dropbox folder look like and what options you see when you right click on them, I'd appreciate it.
I have confirmed that my files are syncing with Dropbox online.
I tried to attach screen shots, but the system will not allow them to transmit.
Right now, to open Dropbox, I click Finder/Applications/Dropbox. I am unable to monitor the update. When the icon was in my menu bar, I could see it processing updates.
The recent Dropbox update moved Dropbox local files to a new location. I have no idea what else was changed in that update.
Suggestions?
I can't be sure my comments were in reply to your post, so I'm adding this to ping you about my findings to your queries.
Thanks for the screenshots @LRicci - much appreciated.
Could you let me know if you've given full access to the desktop app since you set it up on your computer?
@Walter When I click on the Dropbox app, the directory of my dropbox files opens. I can't get access to Dropbox in the way my other applications provide. So no, I can't make any setting changes at all.
acck! The screenshot I sent you is not the one I captured. This looks like a screenshot from my laptop screen.
The dropdown menu is the correct image I intended to send, of the menu you asked for.
At this point, I think I have an installation problem. Is there a better place to look for answers to a bigger problem with the new Dropbox update?
Hi @LRicci, have you tried these steps to access the Preferences in the Dropbox desktop application via the menu bar?
The instructions you suggested are:
To add the Dropbox icon to your toolbar on a Mac:
Open Finder and navigate to the Applications folder.
Find the Dropbox app and right-click (or control-click) on it.
Select "Options" and then "Keep in Dock" from the menu.
The Dropbox icon will now appear in your Dock.
Alternatively, you can also drag the Dropbox icon from the Applications folder and drop it onto the toolbar at the top of the screen. The Dropbox icon will then appear on the toolbar, and you can use it to quickly access your Dropbox account.
If the Dropbox icon is already in your Dock, but you want to remove it, simply right-click (or control-click) on the icon and select "Options" and then "Remove from Dock" from the menu. This will remove the icon from the Dock, but the Dropbox app will still be installed on your computer and you can access it through the Applications folder. For internet speed, check out this website .
You suggested:
Open Finder and navigate to the Applications folder. THIS STEP I CAN DO.
Find the Dropbox app and right-click (or control-click) on it. THIS STEP I CAN DO.
Select "Options" and then "Keep in Dock" from the menu. For this step, there is no "Options" nor "Keep in Dock" anywhere, including all sub menus.
The Dropbox icon will now appear in your Dock. NOT FOR ME IT DOESN'T.
I will try to capture the menu I get and post it here.
N.B. As described earlier, I am unable to OPEN DROPBOX as a software. All I get is my local dropbox list of files, and no menu for the App at the top of the screen.
I'd like to know the answer to this question as well. Note that I am on MacOS 13 Ventura. A friend would like to get a Dropbox icon on his Desktop. He currently does not have a Dropbox icon in the Dock, also not in the menu bar at the top of the screen, also not as an icon on the Desktop, also not listed in the left-hand side of Finder windows. I have been watching as various support people do not understand or willfully ignore or pretend to answer the question but do not. To be clear: there is NO Dropbox icon in the Menu Bar at the top of the screen. There is NO Dropbox icon in the Dock. A right-click on the Dropbox app in the Applications folder produces the same result as a right-click on any other icon on a Mac: a pop-up box that says: Open, Show Package Content, Move to Trash, Get Info, Rename, etc. If I double-click on the Dropbox icon in the Applications Folder, all that happens is I get a Finder window that shows the contents of my Dropbox folder. So this is a way to display the Dropbox folder, but it's not a good way. Let me restate the question: Under Mac Ventura, how do you get at the Dropbox preferences? Is that clear enough? Please do not answer any other question, and please do not ask me any questions, just answer this question: Where are Dropbox preferences under Mac Ventura? If you do not know the answer, how about asking someone who knows Mac? If there is a bug that makes this impossible, please tell us so.
Thank you for confirming this problem. I'd given up, thinking that maybe I've made an error I can't discover.
Sounds like we have a bug. I wonder if this is because Dropbox has moved to a new location on our systems. But it does make it more likely we'll have to move to iCloud because Dropbox is too much of a nuisance.
Hi @Billth, sorry to hear about that!
You'd need to access the app's preferences, using the little Dropbox icon located on the menu bar.
If you're having trouble locating that, I'd be more than happy to troubleshoot with you further on this. Have you tried restarting the device, or uninstalling, then re-installing the app?
Let me know!
Please READ the entire thread. All of that has been tried or IS IMPOSSIBLE. We need someone who can grab their friend's Mac, and try this out for themselves.
I've got the same problem, and have followed this thread. No "options" on right-clicking in the app folder.
Just bought an M2 Macbook Air, but I can't get the Dropbox icon to appear on my menu bar
I just tried to use Chat to alert tech support that we have a BUG(s) in the latest release. Unfortunately, my account does not have a high enough level of support to submit a BUG report (I can only access the chatbot or this community forum). If anyone else has a higher level account, please alert tech support to this thread. Otherwise Mac users are out of luck with the latest version of Dropbox.
Hi everyone, and sorry for jumping in.
There’s one more thing I’d like to ask you, in this case; if you open your Activity Monitor, are you able to see the Dropbox app running there?
I’m not sure if you’ve tried this already, so I’d like us to check this, and isolate the issue more.
Yes. I can see Dropbox running on the Activity Monitor.
@LRicci, could you attach a screenshot showing your menu bar as it currently is at this time?
Have you tried quitting any existing apps already on the menu bar to see if this helps?
I'm having the same issue continuously on a 16 inch M1 MacBook Pro. It looks like there is very little space in the menubar for icons? It only fills a bit over 2/3rds of the width of the screen and stops 1cm before the webcam notch. When I quit other applications eventually the dropbox one shows up, which is very annoying, as the Nordpass one seems to take precedence, although I don't use that icon in the menubar.
Did anyone get further on this? and how to possibly edit the menubar icon preferences?
Sadly... It seems like Dropbox Support is "on vacation" with this issue?
I've looked through this whole thread and haven't found one viable solution.
You think, at least an Dropbox Rep would chime in, and say - "We're working up an Update for Mac".
I think I pay enough for that!
Same issue here. Just migrated to a new macbook pro and dropbox has disappeared from the top bar. It's really annoying.
