Mac

SYNC process on MacOS = no upload/download speeds view, No actual activity monitor
Hi! I forgot how it was on Windows, but I think better than on MacOS. 1. Upload / Download speed view: I guess this is one of the very important details we need to have for our dedicated cloud service. Not knowing when your files will be up or down, whether your internet speed is working as it should etc... IS A MUST!…
Dropbox v162.4.5419 Not Syncing Files in Full (December 2022)
I have been experiencing the following behaviour with the latest December 2022 update: Dropbox lets you free up precious hard drive space by sending files to online-only storage in the cloud. Even though they are cloud synced and stored, you’ll still be able to view every folder and file from your desktop. And when you…
Can't create new folder in Dropbox folder in Mac
Hi, I'm on Macbook Pro Big Sur. I can't create new folder when I'm inside the Dropbox folder. As you can see, the New Folder option is being greyed out. This is so frustrating bcs I can create new folder just fine on the other folder outside Dropbox. Fyi, I can create folder just fine in Web Dropbox.
MacOS Monterey 12.5 won't install Dropbox?
New macbook arrived.. but I can't seem to install dropbox locally. (Have web access) but wanted to add folder to my finder (as before) so that I have local access to all of my files. The installer did download - but didn't start. Search for dropbox - and nothing. Yet when I go to download it again... it says "looks like…
Clicking online-only files in new Dropbox (cloud storage location version) doesn't work
When you click on a file that has never been synced, MacOS tries to open the file using Dropbox as the default app which results in the file not opening. For a .jpeg you have to go into Get Info and change the file type / open in back to preview to open the file.
Sync icon missing in finder
Hi, I use to see sync icons in the finder on my mac. Now the dropbox app on my computer is not showing these icons, so it's very hard to tell what is synced locally versus what is synced online only. Did dropbox do away with these tools? Also, did the dropbox app change? It now feels like it's just buried in my finder,…
Lightroom Smart Previews Issue
I've been using Lightroom on a Mac running Monterey OS 12.x for some time and have always been able to see my Smart Previews even when the Folder was online only. Now I am not always seeing the Smart Previews. Weirdly, I am able to see Smart Previews, when offline, in some folders including the last three folders that I…
Custom folder icons on Mac are not working
I have hundreds of folders, each with a custom icon. On Mac, this is saved as a hidden file in the folder (Icon?). Dropbox renames this file to 'Icon_' when syncing and removes the bit from the folder that says it has a custom icon. I know this has been going on for a long while. Does DB support folder icons? Or do I have…
Sync symbols not showing up
I used to use Dropbox for years, had all the archive of my work on it, and the main thing that I loved was how easily I could keep track of what was/wasn't synced on my laptop. I had to move to iCloud for a while for budgeting reasons, but now that all of that is in order, I've re-subscribed and trying to move the bulk of…
Can I use Mac OS Time Machine alongside Dropbox?
Having levelled up from the free version of Dropbox and using Time Machine alongside for years, and now on a professional plan and being told to ditch Time Machine. This is a potential deal-breaker. Why exactly is it a bad idea to use both together? I find myself stuck here because Dropbox is not a full backup solution, as…
Dropbox preferences not showing on Mac OS Ventura
Dropbox is running and syncing on Ventura. This is a machine that I've upgraded to Ventura. I want to change some sync settings, but selecting "Preferences" from the Dropbox menu won't show the "Preferences" menu. I've rebooted. Re-installed Dropbox. Disabled "Bartender." All to no avail.
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to…
Unable to download desktop app
macOS Ventura 13.0 I had trouble syncing, so I deleted the app and the DB folder. Now I can't download the desktop app. On Safari I go to https://www.dropbox.com/downloading the download doesn't start, even when I click on restart the download. On Firefox I have multiple failed attempts to download Dropboxinstaller.dmg
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions. Hopefully the community (and Dropbox staff who…
Couldn't start Dropbox - macOS Monterey 12.6.1
My Dropbox (currently at 159.4.5870) stopped syncing on Friday (Status shows "Can't sync") showing an error as it launches when my user account logs in. "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, cick…
RE: Dropping Support for MacOS X 10.11 (El Capitan) tomorrow 11/8/22: can't upgrade before next week
Hello, I'm in midst of months log system upgrade from Mac OS 10.11.6 El Capitan to probably Mojave. I will not be able to complete upgrade for few weeks. • How will I be able to access my DropBox files before then? • Do I still have all those same files on my desktop Mac? If "syncing" is on then I still have exact same…
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders still have green check marks, and every time I update a file it syncs. Please help me discover why the icon has this. See…
Invited to test DropBox for macOS but no notification
A few days I received an email stating "Would you like to beta test the newest version of Dropbox for macOS? To get started, click the Dropbox icon in your menu bar. On the notification that appears, click Try beta experience." However when I go to my (current version) of the Dropbox app on macOS there is no such…
Compatibility with MacOS Monterey 12.1
Hello, I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the download starts but after a few minutes, it stops and states "The download couldn't be completed". I searched on the Dropbox…
Files dropped into folders pinned to 'favorites' not syncing under MacOS
I just recently switched to MacOs (Monterey) and I am struggling with the behavior of Dropbox. I have pinned some of the sub-folders that I use the most to the favorites sidebar in Finder. However I noticed that files will not sync if I drop them into those folders. They will sync fine when I go to 'Dropbox' in 'places'…
How can I backup an Apple Photos Library to Dropbox?
I use a Mac air and currently my photos library (about 400 GB so far) is stored on 2 external hard drives (which are duplicates of each other). I want to store one copy of my apple photos library on line as a unit (as my third back up). Does anyone know if I can copy an Apple Photos Library directly into DropBox Back up (I…
Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become…
File syncing and the "Downloads" folder (macOS)
-- Using macOS Monterey 12.6 with Safari 16.0 and Dropbox desktop app v157.4.4808 -- Situation: I am backing up the folders in my ~/ with Dropbox backup. Among them is the "Downloads" folder. The "Downloads" folder is my default download location for web browsers. I like that the files I have downloaded are backed up to…
File A > "save as" > File B > "replace": This should work even if B is a cloud file
Hi! I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everything in the background, which is generally true. But today I hit a glitch myself, on a Mac in Photoshop 2022, I edited a certain File…
Dropbox offline installer macOS
Hello, I am searching for the offline installer of dropbox. Couldnt find the version for macOS. I need it for softwaredeployment reasons. Thanks for your Help
Mac osx - strange extra files appearing when downloading files directly.
Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustrator) and one folder that contained several photoshop images. I chose to direct download option and downloaded them to my…

Mac

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