Mac

Missing option to open in Office desktop app (example: PowerPoint)
Hi. When using the Dropbox browser interface, I'm missing the option to open apps in the corresponding Office desktop app. I can open in "****** for the web" - but need it opened in the desktop app. I've attached a screenshot below... Today when getting a link to a document in Dropbox, I first have to open the document,…
HT move Desktop folder out of Dropbox
I'm on a Macbook Pro running Ventura. At some point in the past, I moved my Desktop folder into Dropbox. It no longer exists in my user folder, and has been replaced instead by an alias. I would like to move it back where it belongs, on my ****** drive and in the user folder, but, given that Desktop plays a central role in…
Can't import or preview "Available Offline" files on Mac
Hi, I recently upgraded my Macbook Pro and Dropbox is not working for me in the way it has on my previous computer. I set my files to "Available Offline" since I usually need my files without internet access. I'm now having 2 consistent issues with image files specifically: - When I am in Finder, I can't see a preview…
sync system driving me crazy
Hi, I am having problems with latest version of dropbox where original file is in library. I have tried everything, but I can't make progress latest version of dropbox latest version of Mac OS 1. Search Dropbox on my computer (can online) 2. open world files-they seem to be pseudo files-won't open 3. Understand what…
Dropbox doesn't appear in Menu Bar of MacBook Air M2 2022 Ventura 13.01
I've tried to install Dropbox on my new MacBook Air M2 2022 laptop, which is using MacOS Ventura 13.01. I'm not a newbie to Dropbox, having used it on various computers for several years. However, the Dropbox icon fails to appear in the Menu Bar at the top left of the screen. I need that icon to be able to access my…
DB has full disk access, but won't sync - MacOS Ventura 13.3.1
DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. I tried doing a chmod to 777 on the folder. No luck. Any suggestions?
Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below. I was out of the office for two weeks, and when I returned, Dropbox updated to a new version. I use Dropbox on macOS, and now it appears that all of my files have been moved to…
Migrating from Mac to Mac using Migration Tool
Greetings, MacBook Pro (old machine): OS 12.6.5 MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline 2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in…
Rollout of new Mac Ventura Dropbox folder location (~/Library/CloudStorage) still ongoing?
Hi, I'm on Mac OS Ventura (13.0.1) and Dropbox v162.4.5419 (with a Dropbox Plus subscription) and everything is working smoothly... but, my Dropbox folder is still in "~/Dropbox" As I understand it, the rollout of the move to ~/Library/CloudStorage is independent of Dropbox version number and is being coordinated…
MacOS Ventura - Dropbox Backup Issues
Hello - As of yesterday (5/6/23), the three **critical** folders that are being backed-up by Dropbox Backup (Desktop, Downloads and Documents) are no longer visible or accessible on the desktop. The alias I have for the Downloads folder in my dock now shows the folder as empty (which it certainly isn't) and when I try to…
Files in Dropbox not opening in Spotlight?
I'm having trouble opening up files in Spotlight (Mac OS 13.2.1) that are in Dropbox (v173.4.6706). When I search for files in Spotlight they pop up, but when I click on them or hit enter the files do not open in any application. Nothing happens. This does not happen with files stored outside of Dropbox. Any fixes?
Exclude folder from syncing - but KEEP on desktop
I can't seem to find an answer to this issue specifically. I have a folder within a folder that contains many files I do not want added to my dropbox. Attempting to use selective-sync, I went into my Dropbox preferences on my Macbook and deselected the folder from syncing, however, when I clicked update, it get deleted the…
File not appear appear on mac after uploading from another windows desktop
Hi guys, I just upload some files (around 5mb) from my home windwos desktop 10 minutes ago, but I can't see them appear in my mac's dropbox folder, however I can see them when I open dropbox with chrome browser. Anyone know how to fix this? Thanks! David
Monterey-New Location
I notice DB has created a new location. All my folders & files seem to be in there OK, but the folders in the new location are not being synced. I checked at DropBox.com and the folders in the old location are being synced, not the new one. What do I have to do? Thanks.
iMac desktop, download folder locked after deleting account from business Dropbox
I downloaded the Dropbox app and used it on my iMac (OS ****** Sur 11.76) when I was part of using members of Dropbox business. But, After leaving the sharing Dropbox business, my desktop folder has been locked as below. Macintosh HD -> user -> home(my account) the desktop and download folder is locked and if i click it,…
My desktop app is stuck syncing content, with no progress. What can I do?
Been stuck on Synching for hours not, seems to be doing nothing.. rebooted and dropbox comes right back to synching.... see photo
New icon showing up in macOS dock
Today, a Dropbox icon appeared in my dock that wasn't there before. Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
New M2 Macbook Pro Venture - Can't complete Dropbox install
I've migrated the owners Intel MacBook to a new M2 MacBook Pro The migration went fine, but Dropbox wouldn't start afterwards. I removed the app and ran the installer from the web page, it downloaded, launched the setup window, confirmed creds (incl MFA) just fine, then goes to a blank white window with a little pink box…
Desktop app is stuck at indexing for days
Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!
Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.
Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage. You have to go to the finder sidebar to get to your files (an extra step).…
Mac and PC show different folder size and number of files for the same Dropbox folder
I copied a folder on my Mac to a Dropbox folder. When I look at the properties of Dropbox on a PC the numbers are different than when I look at it on the original Mac. Many files are apparently missing? But is it not the exact same Dropbox folder. How can this be?
Dropbox Cloudstorage Archive Folder
I recently noticed this Dropbox Cloudstorage Archive Folder. Is this a necessary folder or could it be redundant?
[SOLVED] Unable to install, asking to change permissions on folder that doesn't exist
I''m trying to install dropbox, but after it goes through the download phase, I get a pop. That user, Zach_1, does not exist. The /Users/Zach does, however. Why does Dropbox keep trying to install here and how can I change it? Also, it's terrible there's not an actual support team you can contact about these things. Here's…
Dropbox Apple Silicon (M1) install
Hi, I recently purchased a MacBook Pro 13" with the M1 processor and I cannot seem to get a native install of Dropbox for this chipset. From searching the community, it seems like M1 support should be available in the latest installer. However, trying that plus the latest beta build all ask me to install Rosetta during…
Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location", i.e., ~/Library/CloudStorage/Dropbox. Everything was fine. Afterward, I upgraded macOS to 13.0 (Ventura). Safari is now ver…
Syncing even when the app is off
My dropbox is syncing on two different macs when the app is off. On the DB-preferences I have checked out starting the app on startup and dropbox is also not on the list of apps which are started when logging in in the preferences of mac. The other mac is running Ventura and the other Monterey. Has anyone else noticed…
Local indexing of Dropbox files on Mac
I have recently updated to version 170.4.5895 on MacOS Ventura 13.2.1 on Apple MacBook with M1 chip set. Indexing of Dropbox files stored locally on the Mac seems to be absent now. I can search for files using the Dropbox app but search in the Apple file browser (called Finder) seems to have been blinded. The files are…
Permissions error after Mac migration / localhost
Hey everyone! The Dropbox app recently moved my Dropbox folder in to the Library and now my web development environment isn't working properly. Whenever I go to my 'localhost', I get error messages. The error messages I am receiving are: - "Forbidden. You don't have permission to access / on this server." (MAMP 5.3) -…
Mac Finder does not find PDF files within DropBox folders.
I have known existing files that Mac Finder will not find if they are in a DropBox folder. The files are treated as if they are nonexistent. If I move such a file outside of DropBox, Mac Finder finds it. If I set Mac Finder to search "My Mac" it is more likely to find the files, though not all of them. If I set Mac Finder…
How do I end "Background items Added" notification and/or process?
I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!

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