Mac

My desktop app is stuck syncing content, with no progress. What can I do?
Been stuck on Synching for hours not, seems to be doing nothing.. rebooted and dropbox comes right back to synching.... see photo
New icon showing up in macOS dock
Today, a Dropbox icon appeared in my dock that wasn't there before. Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
New M2 Macbook Pro Venture - Can't complete Dropbox install
I've migrated the owners Intel MacBook to a new M2 MacBook Pro The migration went fine, but Dropbox wouldn't start afterwards. I removed the app and ran the installer from the web page, it downloaded, launched the setup window, confirmed creds (incl MFA) just fine, then goes to a blank white window with a little pink box…
Desktop app is stuck at indexing for days
Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!
Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.
Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage. You have to go to the finder sidebar to get to your files (an extra step).…
Mac and PC show different folder size and number of files for the same Dropbox folder
I copied a folder on my Mac to a Dropbox folder. When I look at the properties of Dropbox on a PC the numbers are different than when I look at it on the original Mac. Many files are apparently missing? But is it not the exact same Dropbox folder. How can this be?
Dropbox Cloudstorage Archive Folder
I recently noticed this Dropbox Cloudstorage Archive Folder. Is this a necessary folder or could it be redundant?
[SOLVED] Unable to install, asking to change permissions on folder that doesn't exist
I''m trying to install dropbox, but after it goes through the download phase, I get a pop. That user, Zach_1, does not exist. The /Users/Zach does, however. Why does Dropbox keep trying to install here and how can I change it? Also, it's terrible there's not an actual support team you can contact about these things. Here's…
Dropbox Apple Silicon (M1) install
Hi, I recently purchased a MacBook Pro 13" with the M1 processor and I cannot seem to get a native install of Dropbox for this chipset. From searching the community, it seems like M1 support should be available in the latest installer. However, trying that plus the latest beta build all ask me to install Rosetta during…
Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location", i.e., ~/Library/CloudStorage/Dropbox. Everything was fine. Afterward, I upgraded macOS to 13.0 (Ventura). Safari is now ver…
Syncing even when the app is off
My dropbox is syncing on two different macs when the app is off. On the DB-preferences I have checked out starting the app on startup and dropbox is also not on the list of apps which are started when logging in in the preferences of mac. The other mac is running Ventura and the other Monterey. Has anyone else noticed…
Local indexing of Dropbox files on Mac
I have recently updated to version 170.4.5895 on MacOS Ventura 13.2.1 on Apple MacBook with M1 chip set. Indexing of Dropbox files stored locally on the Mac seems to be absent now. I can search for files using the Dropbox app but search in the Apple file browser (called Finder) seems to have been blinded. The files are…
Permissions error after Mac migration / localhost
Hey everyone! The Dropbox app recently moved my Dropbox folder in to the Library and now my web development environment isn't working properly. Whenever I go to my 'localhost', I get error messages. The error messages I am receiving are: - "Forbidden. You don't have permission to access / on this server." (MAMP 5.3) -…
Mac Finder does not find PDF files within DropBox folders.
I have known existing files that Mac Finder will not find if they are in a DropBox folder. The files are treated as if they are nonexistent. If I move such a file outside of DropBox, Mac Finder finds it. If I set Mac Finder to search "My Mac" it is more likely to find the files, though not all of them. If I set Mac Finder…
How do I end "Background items Added" notification and/or process?
I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!
Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update. But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens,…
New Dropbox is killing me
Hello, Is there any support available from Dropbox here or anywhere? Strange to have such a massive app and no support provided.. In any case I'd appreciate any help from anyone. My Dropbox has stopped working as of yesterday. I can't access updated files from one computer to another and trying to read files online is only…
Problems placing images
Hi there, We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my MacBook by keeping files online (using the cloud icon). I went on holiday for a week, came back yesterday and had to get an urgent…
After moving to ~/Library/CloudStorage, permissions are broken and dozens of selective sync errors
I recently misclicked a popup and was forced to move Dropbox paths (I understand this is necessary for Ventura but I'm still on Monterey) and not only did it have to re-download many of my files for some reason, but after hours of syncing, the file permissions wouldn't allow me to open many of the directories inside. * I…
MacOS Beta: Stuck on Indexing after switch
Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I have a selective sync on my work machine which only has 1 folder which is not a lot of data. Thanks
Headless MacOS Installation and Restart - have recent Dropbox updates enabled this feature?
I am running a Mac Mini with MacOS Catalina as a web server and would like to administer this server completely through SSH access. Syncing files via Dropbox would be convenient for Photos and some small amount of code. Last time I checked it was not possible to start Dropbox without access to the GUI, the daemon and GUI…
Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol
I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn't even exist in the online documentation) but seems to be available offline. I am also getting lots of sync errors - but my…
Macbook Pro Update Moved My Files and now I can't locate my Documents.
Hello, I recently updated Dropbox on my MacBook Pro and instantly regretted it. For whatever reason, Dropbox decided all of my files needed to be moved upon the newest update. Unfortunately, not all of my files wound up where/how I expected. When the update was complete, my Documents folder appeared empty, and I was very…
Mac OS Ventura - incompatible?
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above. Thanks,
"View Sync Issues" full of issues that can't be fixed
Hello, in the "View Sync Issues" is have more than 900 issues reported. I noticed that most of them were files starting win a dot from some sort of temporary file from my presentations in Keynote.app. I remove most of those file via terminal app (i handled this with the command: "find…
Mac OS Ventura - wrong folders size
After accepting updated File Provider API (https://help.dropbox.com/en-en/installs/macos-support-for-expected-changes) and installing the latest beta build for Mac OS on Mac OS Ventura now I can't see the size of the folders in Finder. All the folders have ZERO bytes. And this is the 1st time I got this bug using Dropbox…
Latest Dropbox macOS update won't let use my Mac
It seems to be in constant stalemate. I upgraded to the new version of Dropbox as you recommended, but my Mac is no longer the same as before! Folders and files that don't open and the Dropbox app that remains with the files to index. And all this about two days after the upgrade. Very bad DROPBOX ! ------ ------
Stuck in syncing and finder options are all gone
I've had nothing but problems this week with dropbox on my mac with Ventura 13.0.1 1. The mac icon shows that I am constantly syncing for the last few days. I've left the computer on and it never ends. I can't see what files are being synced anymore 2. All of the finder options to share links, etc are missing when I…
What is the latest version of dropbox for Mac?
Is this the latest version of Dropbox for Mac? 171.4.6182 If not, does the latest version move the dropbox folder to this location /Library/cloudstorage If so, does this change improve or degrade the performance with Mac Ventura 13.3.1?
Large files will not download
I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload. I select the folder to be available offline, files do not download. I select the files to be available offline, files start to sync and then, after a few minutes do not download. See…

Mac

Discussion List