Mac

Been having issues recently with terrible performance around video editing I was doing. The files were choppy and acted like they not fully entering the software. After digging digging and digging I just found out from DropBox support that with the new MacOs Monterey apparently when you add files to your Dropbox folder via…

Hi, apologies if this is not the correct location. I ugraded to Monterey recently, then almost immediately DB rolled out the new location on my iMac. Not sure where the problem is, but on startup my computer now has a blank screen with no desktop icons. I can see them all under Mac (with Apple logo)>Desktop. How can I get…

Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer. I have turned off all notifications on Dropbox app and on my system preferences, but the red circle…

Hi, so my Mac has been playing frequently ever since the major Dropbox update. And after a while of normality, my Mac is playing up again. And I’m 90% sure Dropbox has something to do with it. And I know this because every time I’ve had problem with Dropbox my Mac would slow down and the Bluetooth would continuously cut…

I have an M1 Mac running Ventura 13.3.1, Dropbox on computer is v173.4.6706. I have been having issues opening desktop files and in other folders (documents and downloads) that were using the "online only" file option. I turned off online only files and the Dropbox system extension. It has been over an hour and I still…

I have 4 different user accounts on my Mac. How can I use Dropbox Backup to backup files for each user?

I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.

Hi. When using the Dropbox browser interface, I'm missing the option to open apps in the corresponding Office desktop app. I can open in "****** for the web" - but need it opened in the desktop app. I've attached a screenshot below... Today when getting a link to a document in Dropbox, I first have to open the document,…

I'm on a Macbook Pro running Ventura. At some point in the past, I moved my Desktop folder into Dropbox. It no longer exists in my user folder, and has been replaced instead by an alias. I would like to move it back where it belongs, on my hard drive and in the user folder, but, given that Desktop plays a central role in…

Hi, I recently upgraded my Macbook Pro and Dropbox is not working for me in the way it has on my previous computer. I set my files to "Available Offline" since I usually need my files without internet access. I'm now having 2 consistent issues with image files specifically: - When I am in Finder, I can't see a preview…

Hi, I am having problems with latest version of dropbox where original file is in library. I have tried everything, but I can't make progress latest version of dropbox latest version of Mac OS 1. Search Dropbox on my computer (can online) 2. open world files-they seem to be pseudo files-won't open 3. Understand what…

I've tried to install Dropbox on my new MacBook Air M2 2022 laptop, which is using MacOS Ventura 13.01. I'm not a newbie to Dropbox, having used it on various computers for several years. However, the Dropbox icon fails to appear in the Menu Bar at the top left of the screen. I need that icon to be able to access my…

DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. I tried doing a chmod to 777 on the folder. No luck. Any suggestions?

I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below. I was out of the office for two weeks, and when I returned, Dropbox updated to a new version. I use Dropbox on macOS, and now it appears that all of my files have been moved to…

Greetings, MacBook Pro (old machine): OS 12.6.5 MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline 2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in…

Hi, I'm on Mac OS Ventura (13.0.1) and Dropbox v162.4.5419 (with a Dropbox Plus subscription) and everything is working smoothly... but, my Dropbox folder is still in "~/Dropbox" As I understand it, the rollout of the move to ~/Library/CloudStorage is independent of Dropbox version number and is being coordinated…

Hello - As of yesterday (5/6/23), the three **critical** folders that are being backed-up by Dropbox Backup (Desktop, Downloads and Documents) are no longer visible or accessible on the desktop. The alias I have for the Downloads folder in my dock now shows the folder as empty (which it certainly isn't) and when I try to…

I'm having trouble opening up files in Spotlight (Mac OS 13.2.1) that are in Dropbox (v173.4.6706). When I search for files in Spotlight they pop up, but when I click on them or hit enter the files do not open in any application. Nothing happens. This does not happen with files stored outside of Dropbox. Any fixes?

I can't seem to find an answer to this issue specifically. I have a folder within a folder that contains many files I do not want added to my dropbox. Attempting to use selective-sync, I went into my Dropbox preferences on my Macbook and deselected the folder from syncing, however, when I clicked update, it get deleted the…

Hi guys, I just upload some files (around 5mb) from my home windwos desktop 10 minutes ago, but I can't see them appear in my mac's dropbox folder, however I can see them when I open dropbox with chrome browser. Anyone know how to fix this? Thanks! David

I notice DB has created a new location. All my folders & files seem to be in there OK, but the folders in the new location are not being synced. I checked at DropBox.com and the folders in the old location are being synced, not the new one. What do I have to do? Thanks.

I downloaded the Dropbox app and used it on my iMac (OS Big Sur 11.76) when I was part of using members of Dropbox business. But, After leaving the sharing Dropbox business, my desktop folder has been locked as below. Macintosh HD -> user -> home(my account) the desktop and download folder is locked and if i click it, then…

Been stuck on Synching for hours not, seems to be doing nothing.. rebooted and dropbox comes right back to synching.... see photo

Today, a Dropbox icon appeared in my dock that wasn't there before. Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?

I've migrated the owners Intel MacBook to a new M2 MacBook Pro The migration went fine, but Dropbox wouldn't start afterwards. I removed the app and ran the installer from the web page, it downloaded, launched the setup window, confirmed creds (incl MFA) just fine, then goes to a blank white window with a little pink box…

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage. You have to go to the finder sidebar to get to your files (an extra step).…

I copied a folder on my Mac to a Dropbox folder. When I look at the properties of Dropbox on a PC the numbers are different than when I look at it on the original Mac. Many files are apparently missing? But is it not the exact same Dropbox folder. How can this be?

I recently noticed this Dropbox Cloudstorage Archive Folder. Is this a necessary folder or could it be redundant?

I'm using an Intel Macbook Pro running OS Ventura 13.3. I back all my files up to an external drive (a NAS, in fact). My backup software has now replaced many of my files with a Zero KB alias (or whatever the file is that Dropbox uses to track its offline files). I need to get those files back, and back up the actual files…