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Desktop Computer won't sync
Problem: Worked out of town on my lapotp (Macbook Pro) and sync no problems, came home to my iMac turned it on - nothing synced from this week. Perpetually just "Syncing..." at the bottom of the Dropbox app icon dropdown. I can monitor my network usage and really no data is trying to be pulled from the internet by Dropbox.…
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"You can't copy the item because its name is too" when copying a folder on my Mac.
Hi, I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with…
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DropBox Installer doesn't launch
Hi there, I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch. A bit of context : I have upgraded my computer which is now running under Monterey 12.0.1. before this upgrade DropBox was working fine on my mac. After the upgrade the…
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Desktop, Documents and download files "not in Default Location"
Just migrated data from old MacBook Pro to new 16" MacBook Pro 2021 with M1 Pro chip. Updated from Big Sur to Monterey My Dropbox icon which used to be in menu bar has disappeared. I want it restored so that I can see when it is uploading data to Dropbox. Dropbox asked me to set up Dropbox and I get the message: Desktop,…
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How to disable Smart Sync, really and truly?
Hi all, I know I'm not the first to ask this—Dropbox users have apparently been having problems with it for years now—and maybe there's an answer somewhere in the forum that I simply haven't found yet. Please accept my apologies if so. In the meantime, though, this is starting to drive me absolutely bonkers. All I want is…
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How to restore the Dropbox icon in the sidebar of Finder in macOS
As you see in this screenshot, I do have a shortcut for Dropbox in my Finder sidebar. But the folder icon is not Dropbox's original icon. I don't remember how this happened, but it has been like this since Catalina. Now I'm on Big Sur. Anyway to restore Dropbox's original icon?
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OSX Monterey; Macbook M1 Pro; Orig User Deleted Now Cannot Install Dropbox
Glad I didn't pay after six years of free get an individual paid version of DropBox. First need to get this fixed. 14" MacBook Pro M1. Changed user and deleted. Dropbox app install showing and looking for that deleted user. I have tried advanced install with Terminal but it's not working and obviously can't post my text…
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Trouble installing Dropbox on macOS 12.4
Anyone else having issues with installing Dropbox desktop on macOS 12.4 (Monteray)? I have successfully downloaded the DropboxInstaller.dmg (940kb), double click to launch and nothing happens? Any help would be appreciated, Thank you!
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MacOS 12.5 Beta (21G5063a) and Dropbox installation problem
Running this OS I have found that that Dropbox application would not start automatically. I removed the existing Dropbox app and attempted to reinstall it, but found that the installer would not open. I've re-downloaded the installation package from your web site, and restarted the computer, but the problem persists.
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Common Mount Point of Files for all users in a team
On Mac OS is it possible for all members of a team to have the same mount point with Finder integration so that the absolute paths are the same for everyone?
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Dropbox app on MacBook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
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Missing the Dropbox context menus in Mac Finder
Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox Mac Finder context menus (I hope I am describing this correctly) have disappeared. It seemed to coincide with me opting in as…
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How can I pause or quit syncing via the desktop app on Mac?
The Dropbox icon on the dock (MacOS 10.15.5) is off (no dot), yet Dropbox is still copying updates into its store. If I want to pause all that while I make some changes, is there a way to do that? Also, what does the presence or absence of the dot in the Dock signify? Thanks, Eleanor
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Dropbox not showing in Mac finder sidebar after a restore from Time Machine
I had to do a restore of some of my Dropbox folders from time Machine. Dropbox is no longer showing in the Finder sidebar and its lo longer an option in sidebar preferences. I can view Dropbox in my user section, but it is greyed out and shows a green dot with a checkmark. I can open Dropbox by clicking the folder icon on…
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Time machine Unable to backup .dropbox
I am using Time machine to backup my MacBook Pro. Time Machine reports on every backup cycle, that it cannot complete the backup due to it being unable to backup a particular file. The file is: .dropbox/events/store. I cannot find this file anywhere. It is not hidden. I have tried to include it in the list of files to NOT…
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Dropbox (Win) not syncing "internal" symlinks created from Dropbox (mac)
On one of my mac computers, I created several symlinks inside Dropbox folder that point to other files or directories also inside the Dropbox folder. Those symlinks are synced to other mac computers or Linux computers, only as links, not including the full file content. However, on my Windows computer, Dropbox refuses to…
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Mac App - Can't see files/folders in app, but can see in browser
I have the Mac dropbox app. I want to view files in the app without having them stored on my hard drive - but when I go into the app I don't see the files. However, I can see them when logged into Dropbox on the browser. Does the app only display files/folders that are stored locally, and not show the online only files? Or…
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"Grant Access" on an Apple Mac.
Hi - hope someone can help me. I have been a user of dropbox for years and find it very useful. Installed and all good on my MacBook Air but when I try and open a file directly from finder on my MacBook I get: So I click "Grant Access" but then the file won't open and I get this error: Can anyone help or explain what I am…
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Smart Sync Does Not Appear in Preferences
I have a professional account. Smart Sync appears in preferences for my MacBook Pro but not my new Mac Studio. I manually have to download Dropbox files to the Mac Studio but everything works automatically with the MacBook Pro. Both are running macOS Monterey Version 12.3.1. The Dropbox folder for the MacBook Pro is in my…
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Downloading Dropbox app / installing updates
It is almost impossible to find the proper way to update my dropbox app on my Mac computer. I've been looping around and around the website trying to find a link to download the latest dropbox app and get it updated on my computer, because there is no option to update from within my existing dropbox app. There is also no…
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Dropbox Finder Extension on Mac Resource Consumption
Since upgrading to Big Sur, I have started noticing Dropbox Finder Extension occasionally spawning multiple instances and consuming tons of resources. This ends up causing my mac to become unresponsive. It seems like this is a bug, and I would love to know the best path to submit a bug report.
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Remove Dropbox "Send with Transfer..." menu item from macOS Finder context menu
A somewhat-recent version of Dropbox for macOS has added the new menu item "Send with Transfer..." when right-clicking any file on your Mac, not just files in Dropbox. I know that Dropbox's Finder Extension can be disabled entirely. But this disables syncing badges and all Finder integration. I want to keep the Finder…
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Can't start Dropbox
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated! bn.BUILD_KEY: Dropboxbn.VERSION: 136.4.4345bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id:…
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Dropbox not added to Dock in macOS Monterey 12.2
I recently reloaded the app to reinstall on my Mac Pro desktop. According to the download page: When you download and install the Dropbox desktop app, two things are added to your computer: * The Dropbox folder in File Explorer (Windows) or Finder (Mac) * The Dropbox icon in your taskbar (Windows) or menu bar (Mac) The…
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Unable to open the app on Mac OS Monterey
Hi, can't open the app. The info below: bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737 pid: 13229 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20,…
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Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
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Kernel Panic on Mac OS Monterey 12.2.1
Kernel Panic has afflicted my new MacBook Pro since shortly after it arrived in December of last year. My case was escalated to the engineers there and they suggest that Dropbox is causing the issue. I can't drop Dropbox and I don't care about blame but I'd like to see the problem disappear. I know the issue is well known…
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issue installing on MacOS Monterey 12.2
After setting up a new macair macOS Monterey 12.2 I have had all my local files copied across from my old macair. I had to install Dropbox app to synch my selected local folders and files with Dropbox cloud . I am getting the below error “Couldn't start Dropbox This is usually because of a permissions error. Storing your…