Mac

This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
All files moved online
After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline.…
Desktop app won't open on Mac and it's giving an error
I can't get the desktop app to open and connect to my account. I downloaded the app again and reinstalled, but it still won't open. Here is the error text: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 4daa95c8-e24b-5344-97c7-1a69e936c1ed pid: 93326…
"This file cannot be previewed because you are offline" when previewing images in my Dropbox folder.
Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline. On maclaptop os Somma
Dropbox icon is not available on Tahoe 26.3.1
Application Affected Dropbox Device Macbook Pro M5 Operating System/Browser (if using the web) Apple eTahoe 26.3.1 Dropbox App Version (if using the app) Latest offline and online installers Question or Issue The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity…
Switching to legacy mode and Dropbox icon next to search bar on Finder
Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.
Syncing icons are missing on Mac OS
Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Question or Issue DB auto updated the other day. I am running the desktop app on 2 machines, an M3 and M4. Both the same OS. After the…
All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.
After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders inside my Dropbox folder. This worked perfectly before the macOS update and is a critical part of my workflow as I work with…
The Dropbox icon on my Mac is grayed out
My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects.…
The Dropbox app doesn't start up on macOS Tahoe 26.0.1.
Dropbox App Version (if using the app) 233.4.4938 Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...
Dropbox created new folders with files that can't be opened - unprompted
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…
New files in Available Offline shared folders don’t auto-download for all users on Mac
Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Available Offline, any new files I upload automatically download offline for me. However, for the other user, even though their folder…
I can't uninstall Dropbox completely from my Mac
Application Affected dropbox for Mac Device MacBook Pro 16 m1 Operating System/Browser (if using the web) Mac OS 26 Dropbox App Version (if using the app) latest Question or Issue dropbox charged me after I cancelled so I want it off my machine but following the uninstall steps still leaves it behind - I even found a…
Files are syncing, but the menu bar icon isn't present on my device.
Application Affected Dropbox Device MacBook Air M3(Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) MacOS 26.3 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Installed app but cannot access app preferences. Menubar icon is not appearing. Files are syncing properly but I cannot…
How to sync to an external Thunderbolt 3 SSD Drive on Mac?
Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…
I need help to terminate a sync gone bad
I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox app. Besides the fact that I had already done that and mentioned it in my text, quitting the app does not terminate the sync.…
Why am I getting a notification on my Mac about Dropbox modifying apps?
Hi everyone! We're starting to notice this Drobox notification below pop up on our Mac community. When we click it, it takes us to Privacy & Security in System Settings but then does nothing. Anyone know what exactly this modifying apps means and what its asking for? Should we be concerned? This particular MBP is running…
Cannot sync due to permissions on macOS Sonoma
Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with…
No 'Copy Dropbox Link' menu option, no green checkboxes, on Dropbox Desktop app for Mac
Sorry, this is going to be a little long, but I want to give you all the info you might need. Thanks in advance if you can figure out the problem I'm on a 2023 Mac Mini M2 running OS 15.7.1 (Sequoia) and have been using Dropbox without issue until fairly recently. Not that long ago, I used to be able to drag an .mp4 file…
The Dropbox desktop app is stuck at "Upgrading Database" on MacOS
Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my…
Screenshot functionality no longer working in macOS Sonoma
Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue The popup for Dropbox managing screenshots no longer appears on my Mac, for reasons unknown. I didn't change any of the settings…
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
I have 3 Dropbox folders after opting out of File Provider
Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…
Opening my Dropbox folder is causing Finder to beachball and then lock up
Application Affected (Dropbox and OS X Finder) Operating System/Browser (if using the web) OS X Sonoma Dropbox App Version (if using the app) 242.4.5815 Question or Issue On OS X Sonoma - when I click on the Dropbox folder in finder it beachballs - from ~15 - 30 seconds, sometimes a couple of times. I can't then access any…
I'm unable to move my Mac Desktop folder to Dropbox.
Device (iMac) Operating System/Browser (if using the web) ****** Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…
Some folders are not available for syncing to my Dropbox folder in the sync options
Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…
I seem to have two Dropbox folders after updating to File Provider
Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connect to the server. There may be a problem with the server or network." Conversation with bot about this: #26110456 Today the…
Cannot search for images that contain text after desktop app update on macOS Sequoia
Application Affected (Dropbox , finder) Device MAcbook M1 sequoia Operating System/Browser (if using the web) sequoia Dropbox App Version (if using the app) 243.3.6895 Question or Issue Hi everyone,I’m having an issue with Dropbox and I hope someone can help. I can’t search for images that contain text anymore. For…
The Dropbox desktop app won't open on my Mac device
Application Affected Dropbox Device macOS 13.3 Operating System/Browser (if using the web) Ventura Dropbox App Version (if using the app) cant open app, installed latest version today Question or Issue Opening Dropbox from the Applications only opens a finder window. It doesn't open an app or put anything in the menu. It…

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