Mac

When using the transfer app on Mac OS, it is much too easy too press command-q which will close the Transfer window but also it QUITS Dropbox. There should be a warning informing the user that they are about to quit the entire dropbox app/engine and offer instead to "close" the transfer window and/or hide it. There needs…

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In addition to syncing many files with my Mac, I need to offload at least 100GB of large projects so I can make more space on my hard drive. I know a tag "online only" allegedly exists to allow you to do this in DropBox but I have never seen it, no matter how much I right click, neither using the DropBox desktop app or the…

I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…

hey for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online. im working…

Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…

I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?

My Dropbox folder is on a large 12TB external spinning drive, it had been working fine with the exception of an annoying pop-up from Dropbox on every boot asking me to attach my already attached external drive. In the process of trying to troubleshoot this with Dropbox support, they had me completely uninstall and…

I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…

I am running the Dropbox desktop app on Mac OS. Every time I try to copy a Dropbox link, it either fails (if I use the right-click menu) or tells me I don't have permission (if I use another interface, such as the app dropdown menu). The same error occurs on the web interface. I have also tried rebooting my computer to no…

The chatbot rewrote my rather grumpy messages. “Dropbox on File Provider should let users see folder structure in Finder without triggering downloads, and syncing large libraries should be handled more gradually so a Mac migration doesn’t stall or overwhelm the app. My recent migration to a new Mac has cost me two weeks of…

Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…

I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…

Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…

I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.

Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…

Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…

I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!

Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…

Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…

Hello, Today, my dropbox app started randomly as I was re-installing it, so it started with a full re-indexation of my dropbox. My team has more than 3 millions files for 49 to of data, so it took a while. Now, after the indexation was finished, the dropbox started syncing some file, but since then, it has been stuck for…

everyday I copy 6 files from work to home. everyday the time it takes varies I tried to use Applescript but, as soon as the file copy to the folder, the Mac thinks the files are there, but really, they are in copy mode. I need to know when the files are officially copied and the files all have the green icon.

Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…

I have been having trouble recently opening dropbox files on my mac laptop, so I decided to make more folders available offline. I used the app's Sync and Storage option and selected a folder with many subfolders to download to my hard drive. It began creating copies of the subfolders. These appear to contain data, they…

Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro

I have a personal account and a team account. The team account is hosted on my Mac running macOS Tahoe. When I try to log in to my personal dropbox the team account opens. How can I open the personal account?

Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…

Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…