Mac

Can I safely delete the second Dropbox folder in my Library > CloudStorage directory?
Hello, it looks like I have two dropbox "folders" in my Users>Library>CloudStorage folder (see attached screenshot). The blue Dropbox icon, when double-clicked, goes to my current Dropox folders and files. The second highlighted folder (Dropbox (7-5-26 4/31PM) seems to open a second set of the same files, although not…
We no longer see the "available offline" and "online-only" options on macOS
Hi, everyone! I have been experiencing an issue with Dropbox since September 1, 2026. We use Dropbox on four different Macs to access and work with the same files. Since September 1, the “Make available offline” and “Make online-only” options have completely disappeared from the Finder right-click menu. Our current setup…
I'm getting a message stating "DropboxUpdater will not open in a future release of macOS"
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
How do I install the desktop app and configure it to use an external drive on macOS?
Typically I have not used the SYNC feature. My system drive space is limited. I now have purchased an 8 TB drive and would like to SYNC my 2TB DropBox account (files) with my external drive.
Dropbox Finder sync icons aren't working on Mac OS 26 Tahoe, both legacy & File Provider versions
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…
Warn before quitting the Transfer Window
When using the transfer app on Mac OS, it is much too easy too press command-q which will close the Transfer window but also it QUITS Dropbox. There should be a warning informing the user that they are about to quit the entire dropbox app/engine and offer instead to "close" the transfer window and/or hide it. There needs…
I installed the desktop app on a new Mac device, but I can't see my files from www.dropbox.com
This discussion was created from comments split from: Are you new here? Read this first!.
I don't see "online-only" as a right-click option on my Mac, so I can free up some hard drive space
In addition to syncing many files with my Mac, I need to offload at least 100GB of large projects so I can make more space on my hard drive. I know a tag "online only" allegedly exists to allow you to do this in DropBox but I have never seen it, no matter how much I right click, neither using the DropBox desktop app or the…
Dropbox is trying to back up my old external drives from the start on a new Mac device
I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…
The context menu and syncing icons are missing on my Mac device
hey for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online. im working…
Fix: Dropbox Finder extension (online-only files/Right-Click Menu) permanently disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
I can no longer save my Dropbox folder on my external drive after reinstalling the app on macOS
My Dropbox folder is on a large 12TB external spinning drive, it had been working fine with the exception of an annoying pop-up from Dropbox on every boot asking me to attach my already attached external drive. In the process of trying to troubleshoot this with Dropbox support, they had me completely uninstall and…
Reproducible sync bug — files with com.apple.ResourceFork xattr silently fail sync to Linux client
I’m reporting a reproducible bug, not a usage question, and would like this escalated to engineering. Summary: Files with the macOS extended attribute com.apple.ResourceFork (no namespace prefix) fail to sync from a macOS Dropbox client to a Linux Dropbox client. The Dropbox status indicator on both ends reports the…
Dropbox will not allow me to copy any Dropbox links, for any file
I am running the Dropbox desktop app on Mac OS. Every time I try to copy a Dropbox link, it either fails (if I use the right-click menu) or tells me I don't have permission (if I use another interface, such as the app dropdown menu). The same error occurs on the web interface. I have also tried rebooting my computer to no…
STREAMLINE MIGRATION
The chatbot rewrote my rather grumpy messages. “Dropbox on File Provider should let users see folder structure in Finder without triggering downloads, and syncing large libraries should be handled more gradually so a Mac migration doesn’t stall or overwhelm the app. My recent migration to a new Mac has cost me two weeks of…
Issues with collaboration on Microsoft Office files saved on Dropbox
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
Microsoft Word files keep being deleted from my Mac, while I'm working on them. Why is that?
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
Files created before a certain date won't sync on Mac devices
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
Desktop app not opening on MacOS 12.7.6
I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.
The Dropbox desktop app syncs extremely slowly on my MacOS
Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…
Feedback on how file storage is displayed and issues after moving to the File Provider update
Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…
Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
Syncing a file didn't resume from the point I left it, but started over from the beginning. Why?
I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!
Folders set to "available offline" show as not downloaded on macOS
Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…
How to keep new files online-only in online-only folders?
Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…
Why is Dropbox re-indexing my Dropbox folder (which is on an external drive) when I reboot my Mac?
Synchronization Problem We work as a team using Dropbox and store our data on an external drive. Everything had been working fine until now. Now my Mac is constantly indexing / syncing. It’s a new device, a new external hard drive, and I have a stable and fast internet connection. The external hard drive is formatted as…
The desktop app is stuck syncing files for more than 10h on my Mac device.
Hello, Today, my dropbox app started randomly as I was re-installing it, so it started with a full re-indexation of my dropbox. My team has more than 3 millions files for 49 to of data, so it took a while. Now, after the indexation was finished, the dropbox started syncing some file, but since then, it has been stuck for…

Mac

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