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Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing…
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Quick Look flickering on macOS 26.2
I have the same Quick Look symptoms as Dropbox Finder Integration Flickering on macOS 26.2, but with some stuble differences. My problem is persistent across restarts of Mac OS and the suggested fix did not work, nor are there any pending cloud syncs. * Integration Affected: Quick Look * Device: Mac Mini M2 Pro running…
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I'm constantly getting out of space messages
As described at English | The Dropbox Community except now these notifications are coming up every couple of minutes after I dismiss them. This is insane and unworkable. I have 500MB free; that’s more than plenty. I’m nowhere near running out of space. Something’s got to change.
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Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into…
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I deleted my the Dropbox app and lost my Desktop, Documents and Downloads folders
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make…
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Can't drag files into the Dropbox shortcut in "Favorites" in Finder anymore
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads,…
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Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install Question or Issue I'm very new with this, can anybody explain to me how I can…
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Newest version of the app getting stuck during start up.
I am a helpdesk tech, one of our users has the newest version of the app getting stuck at start up. I have tried advanced reinstall, computer restart, etc. Application Affected Dropbox App Device Macbook Operating System/Browser (if using the web) TBD Dropbox App Version (if using the app) TBD
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This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
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We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
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All files moved online
After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline.…
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Desktop app won't open on Mac and it's giving an error
I can't get the desktop app to open and connect to my account. I downloaded the app again and reinstalled, but it still won't open. Here is the error text: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 4daa95c8-e24b-5344-97c7-1a69e936c1ed pid: 93326…
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"This file cannot be previewed because you are offline" when previewing images in my Dropbox folder.
Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline. On maclaptop os Somma
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Dropbox icon is not available on Tahoe 26.3.1
Application Affected Dropbox Device Macbook Pro M5 Operating System/Browser (if using the web) Apple eTahoe 26.3.1 Dropbox App Version (if using the app) Latest offline and online installers Question or Issue The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity…
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Switching to legacy mode and Dropbox icon next to search bar on Finder
Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.
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Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
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Syncing icons are missing on Mac OS
Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Question or Issue DB auto updated the other day. I am running the desktop app on 2 machines, an M3 and M4. Both the same OS. After the…
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All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.
After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders inside my Dropbox folder. This worked perfectly before the macOS update and is a critical part of my workflow as I work with…
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Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation
I just installed to Mac OS Tahoe. I no longer have the "Make Available Offline" Feature available to me when I right click on a folder. All of the Dropbox list items are now gone. There's no way to push any folder to sync. When I go into system settings - general - login items & extensions - extensions - Dropbox, the…
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The Dropbox icon on my Mac is grayed out
My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects.…
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The Dropbox app doesn't start up on macOS Tahoe 26.0.1.
Dropbox App Version (if using the app) 233.4.4938 Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...
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The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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Dropbox created new folders with files that can't be opened - unprompted
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…
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New files in Available Offline shared folders don’t auto-download for all users on Mac
Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Available Offline, any new files I upload automatically download offline for me. However, for the other user, even though their folder…
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I can't uninstall Dropbox completely from my Mac
Application Affected dropbox for Mac Device MacBook Pro 16 m1 Operating System/Browser (if using the web) Mac OS 26 Dropbox App Version (if using the app) latest Question or Issue dropbox charged me after I cancelled so I want it off my machine but following the uninstall steps still leaves it behind - I even found a…
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Files are syncing, but the menu bar icon isn't present on my device.
Application Affected Dropbox Device MacBook Air M3(Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) MacOS 26.3 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Installed app but cannot access app preferences. Menubar icon is not appearing. Files are syncing properly but I cannot…
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How to sync to an external Thunderbolt 3 SSD Drive on Mac?
Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…
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I need help to terminate a sync gone bad
I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox app. Besides the fact that I had already done that and mentioned it in my text, quitting the app does not terminate the sync.…
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Why am I getting a notification on my Mac about Dropbox modifying apps?
Hi everyone! We're starting to notice this Drobox notification below pop up on our Mac community. When we click it, it takes us to Privacy & Security in System Settings but then does nothing. Anyone know what exactly this modifying apps means and what its asking for? Should we be concerned? This particular MBP is running…