Mac

Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
Dropbox sync stuck forever, no idea why
Hi, My Dropbox sync is stuck forever, no idea why. See attached screens.
I uninstalled the desktop app, and I can't access my download folder or shared folders.
Device MacBook Air Operating System/Browser (if using the web) macOS Sonoma I uninstalled the dropbox app and now I can't access my download folder or other shared folders on my mac at all, or download anything new - what can I do?
My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…
Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Files dragged to Dropbox folder in sidebar do not go to Cloud Storage Dropbox Folder
Files in the Dropbox Folder in my Finder sidebar do not appear in the Cloud Storage Folder and thus are not syncing. I've reinstalled the Dropbox app, relaunched multiple times, tried to drag files to an alieas, all without success. Using MacOS 26.2 on a new Mac Mini.
Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
Latest update created several problems with cache and syncing
Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I got error messages about the Finder and Dropbox started defaulting to saving my documents in the Dropbox cache, ".dropbox" (which I…
My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.
Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can't access app settings on current app) Question or Issue My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed…
How many files can I have using Macos v14.7.4 File Provider?
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Feedback on the Dropbox desktop app and backup feature
WARNING: DO NOT USE! DropBox **bleep**ed up my file system (MacOS) so bad that even my fellow Apple Developers, experts like you find at Stack Exchange, file system experts from the very best data recovery experts, … can’t help. Problem: it blew up mid-backup. what a mess. Marketing nerd answered my call to support - not…
Trying to upload a file and it's taking up space even though I set my preferences to "online-only"
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
Confusion about Dropbox folder and CloudStorage Folder (MacOS)
I'm using Dropbox on a MBP (26.2) and have started having ****** drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder…
Links/syncing stopped working for InDesign files in Dropbox, after Adobe InDesign crashed.
Application Affected Dropbox and Adobe InDesign Device iMac M3 - 2023 Operating System/Browser (if using the web) MacOS Tahoe 26.3.1 (a) Dropbox App Version (if using the app) 244.4.6580 In advanced, I'm sorry for my long text and spelling errors) I have a shared Dropbox with my colleges, and I work from home. Earlier this…
Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the…
Dropbox is unnecessarily updating 40,000 files
Device iMac, 3,3 GHz 6-Core Intel Core i5, 8 GB 2667 MHz DDR4, Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version The latest Problem Just out of a sudden, with no obvious reason, Dropbox decided that 40,000 files needed updating! Though in reality they are not. I just worked on a few text files.…
Dropbox menu bar missing on Mac OS
Device MacBook Air M4 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Latest available, just reinstalled as of mid-March 2026 Question or Issue A second MacBook Air (M2) running a near-identical setup DOES show the menu bar. I use Bartender, which confirms through a search…
Mysterious mass deletions after moving to a new computer
Device Mac Air 13" M5 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of…
How can I access my Backup menu on Mac Tahoe?
Application Affected Dropbox automated backups Device Macbook Pro Operating System/Browser (if using the web) Mac Tahoe 26.2, Vivaldi browser Question or Issue i cant find the menu for my automated backup of external harddisk. As they are now full i need to manage them. I looked online, and found a guide thats says i…
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
Dropbox is running in the background, but the Dropbox icon doesn't appear on my macOS Tahoe 26.3.1.
Description I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences. System Information Device: MacBook Pro 14-inch (Apple silicon) Chip: Apple M5 Memory: 32…
Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing…
Quick Look flickering on macOS 26.2
I have the same Quick Look symptoms as Dropbox Finder Integration Flickering on macOS 26.2, but with some stuble differences. My problem is persistent across restarts of Mac OS and the suggested fix did not work, nor are there any pending cloud syncs. * Integration Affected: Quick Look * Device: Mac Mini M2 Pro running…
I'm constantly getting out of space messages
As described at English | The Dropbox Community except now these notifications are coming up every couple of minutes after I dismiss them. This is insane and unworkable. I have 500MB free; that’s more than plenty. I’m nowhere near running out of space. Something’s got to change.
Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into…
I deleted my the Dropbox app and lost my Desktop, Documents and Downloads folders
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make…
Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install Question or Issue I'm very new with this, can anybody explain to me how I can…
Newest version of the app getting stuck during start up.
I am a helpdesk tech, one of our users has the newest version of the app getting stuck at start up. I have tried advanced reinstall, computer restart, etc. Application Affected Dropbox App Device Macbook Operating System/Browser (if using the web) TBD Dropbox App Version (if using the app) TBD

Mac

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