Mac

I recently reduced to a free account and deleted a few hundred GB of files. On my MacBookPro (M1, OS26.6.2) I cannot fully clear the delted files, almost 20GB remain after a week and multiple attempts to delete them. A few files have been listed as not being able to be cleared (perhaps from shared folders) but thousands of…

I recently bought a new M4 MacBook running Tahoe 26.5.1. I've been having a lot of syncing problems with Dropbox. I had an existing 70 GB of data on my previous computer, and the first thing I did was try to sync on the M4. It took about two days for the sync to finish and for the green circles to appear next to all files…

Hello, I am using a late-2016 MacBook Pro (macOS Monterey 12.7.6) with the Safari browser version 17.6 (17618.3.11.11.7, 17618). Lately when I log-in to my Dropbox account via Safari, using the online site, it logs me in, but then everything is frozen. If I use the Google Chrome browser version 150.0.7871.125 (Official…

Dropbox starts out using about 400 MB of memory or so on my Mac running Tahoe 26.6.2 and within a few days it is consuming 30 GIGS or more of RAM and eventually my system crashes and I have to restart. How do I stop this from happening? Thanks

Download Notifications Hi, I’ve noticed that for some time now, download notifications for Dropbox Transfer have been disabled by default. Previously, they were always enabled by default. Sergio Tahoe 26.7 Dropbox Beta Build 272.3.3697

I read through the list of questions/answers. I use DB for genealogy for tons of people - share their folders when time comes, etc. What becomes of all those files if I delete the app? Files/folders still on the website, I presume, that if I go through the update process, they will drop into the new app? Can't risk losing…

For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…

I have a Macbook with 1TB and Dropbox with 3TB storage. Until recently I have used the webpage to access all my files but now have the dropbox desktop app installed. The desktop app shows only a few folders - how do I ensure it displays 100% of what's online?

I just bought a new M4 MacBook. I've been using Dropbox for years on a Windows computer and an M2 MacBook. But I can't get it to work on my M4 MacBook. The window stays stuck on "Syncing…" with no file count or time. I've tried restarting Dropbox, restarting the file provider service, checked that Dropbox had all the…

In the last year or so, every time I reboot my Mac Studio and log in, I instantly get the attached popup asking me to attach an already attached external drive. This never used to happen on my previous Intel iMac Pro. Going over the logs it looks clear Dropbox is trying to access the drive before it's been mounted by the…

This discussion was created from comments split from: Stable Build 270.4.3312.

Hi everyone, Dropbox recently appears to have migrated to File Provider on my Mac. My Dropbox folder is now located under: ~/Library/CloudStorage/Dropbox-<company name>/ After this change, I noticed that the following folder contains approximately 25 GB of files: ~/.dropbox/instance1/dfc/ Could someone clarify what this…

If a file is open when you mark it online-only, the eviction fails permanently and silently. There is no way to see which files failed and no way to re-trigger them, so on a large account they accumulate until a substantial part of the disk is held by files the user already told Dropbox to remove. In my case 1.39 TB. The…

A few weeks ago, I suddenly had the issue where I didn't see any right-click context menu options for my synced Dropbox folders. Troubleshooting that eventually led me to do an advanced reinstall on Friday laster week, and since doing that, I do see the right-click menu options, again, but the app is continually stuck in…

Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…

I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…

Hello, I just installed the dropbox desktop app on mac tahoe 26.6.2, once installed it shows up in the finder but when I click on it I get that message, with a loading spin wheel that just spins and spins forever…. any thoughts?

Hello. In several files and folders in my Dropbox, clicking "Make Available Offline" does nothing. See the screen recording below. How do I resolve this? [Removed as per Community Guidelines] The files with a green checkmark are ones I got it to download by opening the file in Preview. There are no special characters…

Hello, I'd like to follow up on a support case regarding Dropbox on my desktop computer. I had opened a case about this before, but it was closed without the issue being resolved — that's why I'm reaching out again. Background: when this machine was first set up, its computer name was "silviovitiello." At some point it was…

MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…

For years I have maintained my main dropbox on an external hard drive recently, I had to do a factory reboot on my Mac mini and after downloading the Dropbox app, I am not able to see how to set that up. What are the proper steps to do that?

MacOS: 15.7.7 Dropbox: 260.4.2926 It seems this issue has been happening for a while, when searching files/folders through spotlight or Finder, no results are shown. Making the files/folders available offline do not make them show up. I've tried the following without success: Spotlight Privacy > Click the plus and select…

I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask

I've used the Dropbox app for Mac for a couple of years with no major incident. This morning I noticed there was a problem syncing, so I decided to reboot the app. However, when I tried to relaunch the app, I get the following error: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more…

Hello, it looks like I have two dropbox "folders" in my Users>Library>CloudStorage folder (see attached screenshot). The blue Dropbox icon, when double-clicked, goes to my current Dropox folders and files. The second highlighted folder (Dropbox (7-5-26 4/31PM) seems to open a second set of the same files, although not…

Hi, everyone! I have been experiencing an issue with Dropbox since September 1, 2026. We use Dropbox on four different Macs to access and work with the same files. Since September 1, the “Make available offline” and “Make online-only” options have completely disappeared from the Finder right-click menu. Our current setup…

Typically I have not used the SYNC feature. My system drive space is limited. I now have purchased an 8 TB drive and would like to SYNC my 2TB DropBox account (files) with my external drive.

Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…