Mac

Files are syncing, but the menu bar icon isn't present on my device.
Application Affected Dropbox Device MacBook Air M3(Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) MacOS 26.3 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Installed app but cannot access app preferences. Menubar icon is not appearing. Files are syncing properly but I cannot…
How to sync to an external Thunderbolt 3 SSD Drive on Mac?
Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…
I need help to terminate a sync gone bad
I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox app. Besides the fact that I had already done that and mentioned it in my text, quitting the app does not terminate the sync.…
Why am I getting a notification on my Mac about Dropbox modifying apps?
Hi everyone! We're starting to notice this Drobox notification below pop up on our Mac community. When we click it, it takes us to Privacy & Security in System Settings but then does nothing. Anyone know what exactly this modifying apps means and what its asking for? Should we be concerned? This particular MBP is running…
Cannot sync due to permissions on macOS Sonoma
Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with…
No 'Copy Dropbox Link' menu option, no green checkboxes, on Dropbox Desktop app for Mac
Sorry, this is going to be a little long, but I want to give you all the info you might need. Thanks in advance if you can figure out the problem I'm on a 2023 Mac Mini M2 running OS 15.7.1 (Sequoia) and have been using Dropbox without issue until fairly recently. Not that long ago, I used to be able to drag an .mp4 file…
The Dropbox desktop app is stuck at "Upgrading Database" on MacOS
Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my…
Screenshot functionality no longer working in macOS Sonoma
Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue The popup for Dropbox managing screenshots no longer appears on my Mac, for reasons unknown. I didn't change any of the settings…
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
I have 3 Dropbox folders after opting out of File Provider
Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…
Opening my Dropbox folder is causing Finder to beachball and then lock up
Application Affected (Dropbox and OS X Finder) Operating System/Browser (if using the web) OS X Sonoma Dropbox App Version (if using the app) 242.4.5815 Question or Issue On OS X Sonoma - when I click on the Dropbox folder in finder it beachballs - from ~15 - 30 seconds, sometimes a couple of times. I can't then access any…
I'm unable to move my Mac Desktop folder to Dropbox.
Device (iMac) Operating System/Browser (if using the web) Big Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…
Some folders are not available for syncing to my Dropbox folder in the sync options
Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…
I seem to have two Dropbox folders after updating to File Provider
Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connect to the server. There may be a problem with the server or network." Conversation with bot about this: #26110456 Today the…
Cannot search for images that contain text after desktop app update on macOS Sequoia
Application Affected (Dropbox , finder) Device MAcbook M1 sequoia Operating System/Browser (if using the web) sequoia Dropbox App Version (if using the app) 243.3.6895 Question or Issue Hi everyone,I’m having an issue with Dropbox and I hope someone can help. I can’t search for images that contain text anymore. For…
The Dropbox desktop app won't open on my Mac device
Application Affected Dropbox Device macOS 13.3 Operating System/Browser (if using the web) Ventura Dropbox App Version (if using the app) cant open app, installed latest version today Question or Issue Opening Dropbox from the Applications only opens a finder window. It doesn't open an app or put anything in the menu. It…
Files are zero bytes on Dropbox on File Provider
I'm on a Mac with OS Sequoia, running Dropbox Plus, version 242.4.5815. My Dropbox folder location is on my internal hard drive. I've set Default sync preference to online-only since our business had files too numerous to store on my 500 GB internal drive. I have reinstalled the Dropbox app this morning and restarted my…
How can I download a large folder to my external usb stick?
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…
The desktop app on Mac OS Tahoe isn't connecting to the internet
When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3
You are not eligible for Dropbox on File Provider at this time
Device Macbook Air 2020 M1 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Standard 2TB Question or Issue I have selective sync on. When I look at the Sync tab in Preference, it says "You are not eligible for Dropbox on File Provider at this time" under…
How do I resolve a selective sync conflict after reinstalling the Dropbox app on macOS?
Device MacBook Air Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Due to a failed macOS update I had to reinstall macOS and recover my data from a Time Machine backup. However, the system reported that my Dropbox app was corrupted, so I…
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop Mac Studio Ultra M1 Sequoia 15.7.1 237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing. There have…
Dropbox folder right-click options disappeared on macOS Tahoe
Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it? My major frustration is that the dropbox right click menu is all gone. So there is no way to copy links, share, etc.. from…
My Mac desktop app shows sync issues due to permissions, but all settings are correct.
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I…
Green checkmarks are missing on my Mac's Dropbox folders.
Device Apple MacBook Pro, 16 inch, 2021, M1 Max Operating System/Browser (if using the web) MacOS Tahoe 26.2 (25C56) Dropbox App Version (if using the app) 241.4.4853 Syncing Status Up to date Question or Issue I've noticed that the dropbox folders on my local drive are no longer displaying the green checkmarks to indicate…
Updating to File Provider API has made my Mac unusable
Hi all, I'm joining the "File Provider API broke my computer" dance and sure wish I had read more in this forum before attempting to update. Dropbox had consistently been using 600-800MB RAM even when idle, so I was hoping the update would fix the issue (it did not). The update initially ran smoothly, and I left the…
Sync updated; all files showing on desktop app as 0 bytes
I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, then the opened ones are showing as they should. But I have a lot of images...need a faster solution. The right click function of…
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has…
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
The redesigned menu bar window always opens in the first Space on Mac OS
Application Affected Dropbox for Mac desktop app Device MacBook Pro 15" M1 Operating System macOS Sequoia 15.7.2 Dropbox App Version 241.4.4795 Question or Issue Clicking the menu bar icon to open the Dropbox popup window (recently synced files, etc.) always switches me back to the first space before opening. Toggling off…

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