Mac

I have two Dropbox folders with identical names and paths but with different files in them
Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently upgraded my iMac from an older intel to a new M4 chip. I thought I cloned all my settings, but now my dropbox no longer syncs my files…
Files only saving to Dropbox folder and not online
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
File Provider version disconnected and now I'm not eligible for that version
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was…
A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…
Screenshot shortcut conflicting on Mac not allowing me to take screenshots
I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys. I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3. All the apple system keyboard short cut preferences are on. Is there a…
I'm not eligible for File Provider on Mac OS
Operating System/Browser (if using the web) (macOS14.3, etc.) Firrefox Dropbox App Version (if using the app) 241.4.479 Dropbox Plan (Plus) Question or Issue Linked new macbook to dropbox, installed app again, but now way to get the file provider working/eligible. Did several restarts, no results, Number of files synced…
Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
Mac OS – files duplicated in Dropbox folder cannot be renamed or moved, just deleted.
To those Mac and Dropbox users still suffering this annoyance, there is a slightly easier way to resolve it than having to repeatedly quit the Dropbox app. * In a Mac desktop window, click on the folder containing the duplicated file. * Right click or ctrl click it. * In the pop-up menu select 'Make available offline'. *…
I can't move my Dropbox files to an external drive
2025 Macbook air m4 Dropbox v240.4.8493 I have 2tb in dropbox and I want it all on an external drive and Dropbox has no way to do this. I tried logging out and changing the storage location - that doesnt work. Every time I switch it and log in dropbox closes because of an error and when I reopen it hasn't switched; the…
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
Problem linking my Apple Music library on my old Mac to my new one.
All my Music files (incl. iTunes) are located: - on my old MacBook Pro (MacOS Monterey 12.7.6): Macintosh HD>Users>myname>Dropbox>My Mac>Music. - on my new MacBook Air (MacOS Tahoe 26.2): Macintosh HD>Users>myname>Music. I need to find a way to let my new machine access the Music>iTunes folder from my old Mac in Dropbox.…
I can't see my files on my Mac at home, they don't seem to sync.
My file is in a dropbox folder at work I can see it on the web It does NOT show up on my Mac at home. The web say, this file is Hiden from you. how do I fix this so I see the file at home and at work at the same time like I always did before.
The Dropbox desktop app on Mac keeps giving an error that 32 files are unable to sync
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Only Question or Issue Hi 32 files in my Dropbox folder refuse to sync. When I click See Issues it pops up a Sync Issues window that keeps…
I deleted the Dropbox folder off my laptop, and now loads of files are gone
I was unaware that my laptop was set up to file sync with Dropbox, which had automatically set itself up to house my Desktop, Documents and Downloads folders. I didn't actively use Dropbox, and didn't have the app download on my laptop, so when I deleted a folder on my laptop that was called Dropbox and said "No data", I…
Error on switching back to available offline sync option
I am on MacbookPro M1 2020, running Tahoe 26.1. I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.
My files aren't available offline, even though that's the default setting on my Mac Ventura.
Device MacBook Pro 2022 M2 Operating System/Browser (if using the web) Ventura 13.0.1 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Up to date Question or Issue Hello. I am trying to get all my dropbox files available offline on an external drive. It says the sync is up to date BUT: * The files are 0…
Files aren't set online-only automatically when copying files from an external NAS to my Mac.
Device MacBook Pro Operating System/Browser (if using the web) OS26.2 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Syncing, but it shouldn't? Question or Issue Default syncing preference is set to online-only, because I want to save the files off of my MacBook, to save space. But everything I copy files…
How can I remove the Dropbox contextual menu items on Mac?
Macox, any version, I cannot remove the Dropbox contextual menu. Another thread on this topic is marked "Solved" but no solution is included, only a request to submit the request. Has a solution been provided yet? thanks!
The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
The desktop app is stuck syncing 18 files on macOS Sequoia.
Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 files") Question or Issue Hello - I am experiencing that there's been a long time, where the Desktop app says that there are "18 files that it…
Dropbox icon opens Finder instead of app preferences on macOS Sonoma 14 M2
Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.
What does the "Delete from your Dropbox account and all devices" message mean?
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my hard drive and deleting it in a different non-Dropbox folder (which is…
How to move a large folder from a Basic account to a Plus one?
Device Desktop Mac Operating System/Browser (if using the web) Mac OS26.2 Dropbox App Version (if using the app) 239.4.8301 I need to move a large folder (250GB) from a Basic Dropbox account to a Plus account that has more storage. How do I do that?
Mac Download Issue: Dropbox Video Stops at 90–95% and Freezes in the end
Device (Mac M1) Operating System/Browser (if using the web) macOS15.7 Dropbox Browser Version in chrome Question or Issue I have a large video file (about 2 hours, 39 Gb). On the Dropbox platform, I can watch the full video without any issues. However, after downloading it to my Mac, it seems the download does not complete…
Is there an update on Mac online-only thumbnails finally showing up?
I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) (Tahoe 26) Dropbox App Version/Browser Version (240.4.8493)
I can't sync idlk files as I get conflicted copies when we both open the file on Mac OS
I work togheter on an InDesign file with another user. Unfortunately from my side the .idlk (lock)file is not syncing so he can just open it at the same time, change it and we get conflict files. From his side it's working fine (I can see the .idlk file when he has the InDesign document open). I had a chat with technical…
Sign in loop on the desktop app on my Mac. Stuck on "Waiting to be linked to Dropbox account"
Able to sign in on browser but the desktop app keeps saying "Starting..." but never logs in. Desktop bounces me to browser to log in so it's a loop. Now it says "Waiting to be linked to Dropbox account" on dropdown menu. This is probably 6+ hrs after attempting to sign in on the desktop app. The Dropbox logo is still…
Why am I not eligible for File Provider?
Application Affected Dropbox file management, file provider not eligible Device Apple MacBook Air M2 Operating System/Browser (if using the web) macOS15.6.1 (24G90) Dropbox App Version (if using the app) 233.3.4753 Question or Issue Curious why my business Dropbox account is not eligble for file provider. Is it due to how…
Multiple Dropbox & Google Drive accounts in Finder — is there a simple way?
I have personal and work accounts for both Dropbox and Google Drive and want to see them as folders in Finder without running separate desktop apps or syncing everything to my Mac; I don’t really know the usual tricks, so I’m looking for a straightforward approach that keeps things accessible in Finder, survives sleep and…

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