Mac

Files are zero bytes on Dropbox on File Provider
I'm on a Mac with OS Sequoia, running Dropbox Plus, version 242.4.5815. My Dropbox folder location is on my internal hard drive. I've set Default sync preference to online-only since our business had files too numerous to store on my 500 GB internal drive. I have reinstalled the Dropbox app this morning and restarted my…
How can I download a large folder to my external usb stick?
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…
The desktop app on Mac OS Tahoe isn't connecting to the internet
When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3
You are not eligible for Dropbox on File Provider at this time
Device Macbook Air 2020 M1 Operating System/Browser (if using the web) Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Standard 2TB Question or Issue I have selective sync on. When I look at the Sync tab in Preference, it says "You are not eligible for Dropbox on File Provider at this time" under…
How do I resolve a selective sync conflict after reinstalling the Dropbox app on macOS?
Device MacBook Air Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Due to a failed macOS update I had to reinstall macOS and recover my data from a Time Machine backup. However, the system reported that my Dropbox app was corrupted, so I…
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop Mac Studio Ultra M1 Sequoia 15.7.1 237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing. There have…
Dropbox folder right-click options disappeared on macOS Tahoe
Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it? My major frustration is that the dropbox right click menu is all gone. So there is no way to copy links, share, etc.. from…
My Mac desktop app shows sync issues due to permissions, but all settings are correct.
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I…
Green checkmarks are missing on my Mac's Dropbox folders.
Device Apple MacBook Pro, 16 inch, 2021, M1 Max Operating System/Browser (if using the web) MacOS Tahoe 26.2 (25C56) Dropbox App Version (if using the app) 241.4.4853 Syncing Status Up to date Question or Issue I've noticed that the dropbox folders on my local drive are no longer displaying the green checkmarks to indicate…
Updating to File Provider API has made my Mac unusable
Hi all, I'm joining the "File Provider API broke my computer" dance and sure wish I had read more in this forum before attempting to update. Dropbox had consistently been using 600-800MB RAM even when idle, so I was hoping the update would fix the issue (it did not). The update initially ran smoothly, and I left the…
Sync updated; all files showing on desktop app as 0 bytes
I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, then the opened ones are showing as they should. But I have a lot of images...need a faster solution. The right click function of…
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has…
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
The redesigned menu bar window always opens in the first Space on Mac OS
Application Affected Dropbox for Mac desktop app Device MacBook Pro 15" M1 Operating System macOS Sequoia 15.7.2 Dropbox App Version 241.4.4795 Question or Issue Clicking the menu bar icon to open the Dropbox popup window (recently synced files, etc.) always switches me back to the first space before opening. Toggling off…
I can't make files available offline on Mac OS
Application Affected Dropbox Device Mac Studio Operating System/Browser (if using the web) macOS 26.2 (25C56) Dropbox App Version (if using the app)241.4.4795 Question or Issue Setting up a new Mac. I've a Dropbox with a few 100 GBs worth of stuff, I want 99% available offline at all times (not short of storage on the new…
I have two Dropbox folders with identical names and paths but with different files in them
Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently upgraded my iMac from an older intel to a new M4 chip. I thought I cloned all my settings, but now my dropbox no longer syncs my files…
Files only saving to Dropbox folder and not online
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
File Provider version disconnected and now I'm not eligible for that version
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was…
A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…
Screenshot shortcut conflicting on Mac not allowing me to take screenshots
I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys. I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3. All the apple system keyboard short cut preferences are on. Is there a…
I'm not eligible for File Provider on Mac OS
Operating System/Browser (if using the web) (macOS14.3, etc.) Firrefox Dropbox App Version (if using the app) 241.4.479 Dropbox Plan (Plus) Question or Issue Linked new macbook to dropbox, installed app again, but now way to get the file provider working/eligible. Did several restarts, no results, Number of files synced…
Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
Mac OS – files duplicated in Dropbox folder cannot be renamed or moved, just deleted.
To those Mac and Dropbox users still suffering this annoyance, there is a slightly easier way to resolve it than having to repeatedly quit the Dropbox app. * In a Mac desktop window, click on the folder containing the duplicated file. * Right click or ctrl click it. * In the pop-up menu select 'Make available offline'. *…
Problem linking my Apple Music library on my old Mac to my new one.
All my Music files (incl. iTunes) are located: - on my old MacBook Pro (MacOS Monterey 12.7.6): Macintosh HD>Users>myname>Dropbox>My Mac>Music. - on my new MacBook Air (MacOS Tahoe 26.2): Macintosh HD>Users>myname>Music. I need to find a way to let my new machine access the Music>iTunes folder from my old Mac in Dropbox.…
I can't see my files on my Mac at home, they don't seem to sync.
My file is in a dropbox folder at work I can see it on the web It does NOT show up on my Mac at home. The web say, this file is Hiden from you. how do I fix this so I see the file at home and at work at the same time like I always did before.
The Dropbox desktop app on Mac keeps giving an error that 32 files are unable to sync
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Only Question or Issue Hi 32 files in my Dropbox folder refuse to sync. When I click See Issues it pops up a Sync Issues window that keeps…
I deleted the Dropbox folder off my laptop, and now loads of files are gone
I was unaware that my laptop was set up to file sync with Dropbox, which had automatically set itself up to house my Desktop, Documents and Downloads folders. I didn't actively use Dropbox, and didn't have the app download on my laptop, so when I deleted a folder on my laptop that was called Dropbox and said "No data", I…
Error on switching back to available offline sync option
I am on MacbookPro M1 2020, running Tahoe 26.1. I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.
My files aren't available offline, even though that's the default setting on my Mac Ventura.
Device MacBook Pro 2022 M2 Operating System/Browser (if using the web) Ventura 13.0.1 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Up to date Question or Issue Hello. I am trying to get all my dropbox files available offline on an external drive. It says the sync is up to date BUT: * The files are 0…
Files aren't set online-only automatically when copying files from an external NAS to my Mac.
Device MacBook Pro Operating System/Browser (if using the web) OS26.2 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Syncing, but it shouldn't? Question or Issue Default syncing preference is set to online-only, because I want to save the files off of my MacBook, to save space. But everything I copy files…

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