Mac

"DropboxUpdater won't work in the future" message on macOS
I read through the list of questions/answers. I use DB for genealogy for tons of people - share their folders when time comes, etc. What becomes of all those files if I delete the app? Files/folders still on the website, I presume, that if I go through the update process, they will drop into the new app? Can't risk losing…
The Dropbox desktop app says syncing all the time on MacOs Tahoe 26.5.1
I recently bought a new M4 MacBook running Tahoe 26.5.1. I've been having a lot of syncing problems with Dropbox. I had an existing 70 GB of data on my previous computer, and the first thing I did was try to sync on the M4. It took about two days for the sync to finish and for the green circles to appear next to all files…
Can't get the Dropbox desktop app to backup SD cards on MacOS
I want to backup my SD cards (used in my mirrorless camera) directly to dropbox. I have managed to get dropbox to recognize one of them as an external drive and back it up, but it will not recognize the other one no matter what I do. I have tried using the internal SD card reader and an external reader. So far only the…
Dropbox keeps eating memory on my Mac and eventually crashes the system
Dropbox starts out using about 400 MB of memory or so on my Mac running Tahoe 26.6.2 and within a few days it is consuming 30 GIGS or more of RAM and eventually my system crashes and I have to restart. How do I stop this from happening? Thanks
The desktop app freezes on macOS (26.5.2) with a "Reconnecting to the internet" error.
For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…
Is the Dropbox app compatible with macOS Golden Gate?
Hi everyone, as every year, here we are again with the million-dollar question: is Dropbox ready for macOS Golden Gate? Has anyone already updated? How did it go? Thanks. 🤗
The right-click menu has disappeared from my Finder on macOS Tahoe
For the last week or so the dropbox menu that appears when right-clicking has disappeared (file transfer, make available offline, etc). I'm on Tahoe 26.6.2 and the legacy version of dropbox. I've tried…. Turning off Adobe Core Sync - made no difference Reinstalling Dropbox - worked until I turned on my laptop the next time…
The Dropbox desktop app doesn't show all of the content that I can see online. Why?
I have a Macbook with 1TB and Dropbox with 3TB storage. Until recently I have used the webpage to access all my files but now have the dropbox desktop app installed. The desktop app shows only a few folders - how do I ensure it displays 100% of what's online?
The Dropbox app on my Mac on Tahoe 26.5.1 is stuck "syncing"
I just bought a new M4 MacBook. I've been using Dropbox for years on a Windows computer and an M2 MacBook. But I can't get it to work on my M4 MacBook. The window stays stuck on "Syncing…" with no file count or time. I've tried restarting Dropbox, restarting the file provider service, checked that Dropbox had all the…
I get a prompt after every boot asking me to attach an already attached external drive
In the last year or so, every time I reboot my Mac Studio and log in, I instantly get the attached popup asking me to attach an already attached external drive. This never used to happen on my previous Intel iMac Pro. Going over the logs it looks clear Dropbox is trying to access the drive before it's been mounted by the…
Japanese, Thai, and Korean characters rendered as empty square boxes on Mac
This discussion was created from comments split from: Stable Build 270.4.3312.
Can I safely delete ~/.dropbox/instance1/dfc/ after migrating to File Provider on macOS?
Hi everyone, Dropbox recently appears to have migrated to File Provider on my Mac. My Dropbox folder is now located under: ~/Library/CloudStorage/Dropbox-<company name>/ After this change, I noticed that the following folder contains approximately 25 GB of files: ~/.dropbox/instance1/dfc/ Could someone clarify what this…
Retry online-only when a file stops being in use
If a file is open when you mark it online-only, the eviction fails permanently and silently. There is no way to see which files failed and no way to re-trigger them, so on a large account they accumulate until a substantial part of the disk is held by files the user already told Dropbox to remove. In my case 1.39 TB. The…
My desktop app on Mac is stuck syncing files, after performing an advanced reinstall
A few weeks ago, I suddenly had the issue where I didn't see any right-click context menu options for my synced Dropbox folders. Troubleshooting that eventually led me to do an advanced reinstall on Friday laster week, and since doing that, I do see the right-click menu options, again, but the app is continually stuck in…
Certain folders in my Dropbox folder are showing as package files on macOS 15.7.4
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
The Dropbox desktop app on MacOS-High Sierra stuck on 'Starting'
For the last few weeks dropbox doesn't start anymore on my old macbook running High Sierra. I tried uninstalling and reinstalling multiple times. I tried advanced reinstall with the terminal commands, but that didn't seem to remove all dropbox cache/pref files. I manually removed everything from the Library folder making…
Random creation of thousands of empty selective sync conflict folders
I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
The Dropbox website freezes when using Safari
Hello, I am using a late-2016 MacBook Pro (macOS Monterey 12.7.6) with the Safari browser version 17.6 (17618.3.11.11.7, 17618). Lately when I log-in to my Dropbox account via Safari, using the online site, it logs me in, but then everything is frozen. If I use the Google Chrome browser version 150.0.7871.125 (Official…
'Dropbox is not enabled to access' message when I access my Dropbox folder in Finder
Hello, I just installed the dropbox desktop app on mac tahoe 26.6.2, once installed it shows up in the finder but when I click on it I get that message, with a loading spin wheel that just spins and spins forever…. any thoughts?
Selecting "Make available offline" does nothing on my macOS 26.2.2.
Hello. In several files and folders in my Dropbox, clicking "Make Available Offline" does nothing. See the screen recording below. How do I resolve this? [Removed as per Community Guidelines] The files with a green checkmark are ones I got it to download by opening the file in Preview. There are no special characters…
I'm getting a message that Dropbox needs to change permissions for a folder under a different user
Hello, I'd like to follow up on a support case regarding Dropbox on my desktop computer. I had opened a case about this before, but it was closed without the issue being resolved — that's why I'm reaching out again. Background: when this machine was first set up, its computer name was "silviovitiello." At some point it was…
Online-only files still use disk space and keep re-downloading on my Mac
MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…
How can I set up my desktop app, so that it syncs to the Dropbox folder on my external drive?
For years I have maintained my main dropbox on an external hard drive recently, I had to do a factory reboot on my Mac mini and after downloading the Dropbox app, I am not able to see how to set that up. What are the proper steps to do that?
MacOS 15.7.7. Spotlight search not finding Dropbox files.
MacOS: 15.7.7 Dropbox: 260.4.2926 It seems this issue has been happening for a while, when searching files/folders through spotlight or Finder, no results are shown. Making the files/folders available offline do not make them show up. I've tried the following without success: Spotlight Privacy > Click the plus and select…
The "Make Online Only - Make Available Offline" options no longer show in Finder
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
Dropbox app wouldn't sync on my Mac so I restarted it and now I get a startup error
I've used the Dropbox app for Mac for a couple of years with no major incident. This morning I noticed there was a problem syncing, so I decided to reboot the app. However, when I tried to relaunch the app, I get the following error: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more…

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