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Dropbox Hijacks Camera Mac/OS
Hi. I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software. It's important for Zoom video to work for me. However, if I have dropbox running I get the error message "Failed to connect to the camera due to conflict with the function of another applications that are running, or the camera's "PC…
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Can't access shared links
A friend is trying to share some files with me. He can see them on his end, but when I click the links he sends I get a 400 error that says "Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and…
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We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I received the message "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." and have no idea why?
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Can’t Upload Any Files Due to “Network”
I’m using the Dropbox app on my Iphone & it’s all updated but for some reason it won’t let me upload ANYTHING no matter what network or wifi I’m using, I keep getting the error message saying "check your internet connection and try again"
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Trying to preview a file online, and getting message "This link isn't quite right" why?
Hi, This is happening with just of one of my file, which is quite regularly used. I access my dropbox account from the browser (chrome) and when I try to open one specific file the following message is shown "This link isn't quiet right". PS this is happening with just one file, rest are accessable as it should be.…
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Received Error 500 when approving access
I created an "app" folder and shared a link. In the link settings I selected "Only People I invite" to be able to access the folder contents. The person whom I shared the link with filled out the "sign up" form. However, when I try to approve the request I get an error 500 message.
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Error 400 when accessing a shared link
Hello when i try to download this link [link removed] its always saying 'error 400" can someone help me to understand why? thanks
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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to…
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Unable to sign into desktop app Windows - Dropbox website unresponsive...
Reinstalled Windows and was installing the Dropbox App. When it comes to the log in part, it opens my browser to log in. However Im only met with an error message that Dropbox website is not responding. I have tried 2 different browsers, I have turned off Adguard adblockers, turned off adblockers in browser as well. Still…
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#.url There was an error uploading a file
Hi, what is this error #.url about? I get it only in Firefox, in Chrome I don't see any error but I can't rename a very important folder that has many files.
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404 error on all Dropbox Papers
Whenever I try to open or create a new Dropbox Paper, the result is a 404 error. I cannot open any of my Dropbox Paper files on the online version of Dropbox, or the downloaded software. I have tried to open the Dropbox Paper files on multiple devices and browsers, I have tried disabling my extensions on Firefox (where the…
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Not getting Email notifications - all boxes are checked in settings
Hi all, I am in IT Helpdesk - I have 2 users that have stopped getting email notifications when projects are added to their Dropbox. All email options are checked but the emails are not coming in. It does say "your team admin may be controlling some email settings" but I don't know how to find out who that is. Thank you in…
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Windows app stuck displaying 'Syncing ### files'
Hello Dropbox Support, One of our clients is having issues with syncing from the website to app. She has 130 files downloading for multiple hours, and appears to have made little to no progress. We have currently tried reinstalling dropbox, running it as administrator, as well as the options hidden by Alt + H on the…
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Link temporarily disabled
We have big problems, we can't share any folders at all. "Link temporarily disabled. This can happen when the link has been shared or downloaded too many times in a day". We have not shared very many folders, no particularly large files... Help
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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you don't have acces to this link
please check this link [removed per the Community's Guidelines for security purposes] please help me
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"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all, For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says: "Your account can't be updated to the new .... shared workspace. Some files are being used by other applications: - filewatcher - Microsoft outlook - windows explorer To…
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Sharing activity suspended
Hi, when I try to share a folder, I receve a similar message: "Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement." Anybody knows how to solve the issue? Thank you.
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Shared link from friend doesn't work
I clicked on the link my friend sent but now it isnt working
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Dropbox not installed on Windows 7
Hello! I have Windows 7 Ultimate 64 bit and Dropbox won't install. Help solve the problem. Waiting for your reply Dropik
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error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error…
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Sync Issues "couldn't download. in the file info unselect the locked checkbox"
My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054 It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locked checkbox" and just sits there. It gives me an option to go to the folder and "fix" the issue. In finder I select "Get Info" and…
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Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
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Shared folder never appeared to the other other account
Hello Everyone, i just shared a folder to an another account but the other account: * The e-mail sent to the other account had a different (old) name of the shared folder, * The acceptance returns an error, so the folder never appeared to the other account * me (as the administrator of the folder) cannot even remove the…
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Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue previously (always on Basic). I've tried making it available offline vs online only, and it doesn't matter. Error reads:…
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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app. I chose "Sign in with Google" since that's how my Dropbox was setup.…
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Import from GDrive doesn't work
Hi ... I'm trying to migrate my data from GDrive. When I select the "Import from Google Drive" option, I get weird behaviour: * I get a message saying "Couldn't upload files from Google Drive" * Then the Google login appears, which I complete. * Then I can browse my GDrive folders - I select a folder. * Then I get a…
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"We were unable to complete your request"
A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out what is going on. I have enough space in my Dropbox account for the folder and I even converted my account to work account…
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Dropbox app has to re-sync team folder
Hello all, one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this…
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Why did Google block Dropbox?
Hey all! 👋 Suddenly Google started blocking access for Dropbox When trying to download a file from a Google Drive account or create Google Docs documents, an error appears (screenshots👇)! Everything worked until today. How to solve the problem? Thanks a lot! Andrey