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"Your computer is currently offline. Please check your network settings." after 191.4.4995 update

Since this update my desktop version is not working.

Nothing changed on my computer, also already reinstalled the software and now cannot even login.
It just says starting and cannot even login after the reinstall.

It says "Your computer is currently offline. Please check your network settings." Nothing changed with my internet or my firewall settings.

Could you please help how to fix this?

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Nancy

Thanks for bringing this to our attention, @Hurkans!

Can you send me a screenshot of said error? Also, what’s the OS version of your computer?

Were you previously logged in and Dropbox asked you to sign in to the app again, after a computer reboot, or is the issue that the app doesn’t start upon the computer’s launch?

Let me know.

Hurkans

Hello Nancy,

I have gathered information in the past few days before writing a reply.

Informations I have:

System informations

Windows 10 Pro 22H2, I7 7700k, GTX 1070, 32 GB RAM, Windows installed on a Samsung 970 Evo Plus, Dropbox used on a 1 TB WD Black.

Other context

Using Dropbox for 6-8 years and Bitdefender Security for 3-4 years now, since my reinstall of my Windows system for 1 year since a clean Windows install.

The problem I found was, that after everyone dropbox update a new Firewall rule and also a Dropbox.exe named rule as well, because of this I had around 40-50 rules for each different version and also minimum 50 Dropbox.exe rules.

I could not do anything to enable the last Dropbox.exe rule, thus forbidding Dropbox from connecting to the internet since the last update.

The solution was to uninstall Dropbox again and manually delete all the Dropbox "connected"(anything named dropbox) rules from the Firewall rules. Restarting my PC and installing Dropbox back and adding it manually to the Firewall rules.

Now since this solution it is working properly, but this issue is something I never seen before, since using Bitdefender, so it have to be something with the way the Dropbox updates are going. I am not working for Bitdefender nor Dropbox, so I would ask for your help at the Dropbox team to get in contact with Bitdefender in order to prevent this to happening anybody else and in the future as well.

I hope I provided enough information to help you found the root cause of this, if not, please feel free to contact me this way or via email 🙂

Thank you!

Cheers