Error Messages

I have a basic account - I’m in the UK. I have upgraded to 2TB as a trial to use the Backup feature. I’m trying to add my payment info so that my trial to subscription is smooth when the trial ends on 16th Jan, however I’m unable to select Uk in the country drop down list. Error reads “you can’t change to a country with a…

Hi! We are trying to share files with people who are in Spain, but it is not allowing them access. People in other countries are opening our files just fine, with the same link. However, there seems to be a block with our users in Spain. 

 I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx

A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…

Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keeping my main computer because of the free account rules, leaving just the main computer linked. * Attempted to sign in on an…

Hi, Did anyone try to transfer Google data to Dropbox directly? As you know that Google offered a tool call Google Takeout which helps user in a great way to transfer all your personal data (Drive, Photos, Calendar...) to other cloud services (e.g. Dropbox, OneDrive...) directly. With this direct transfer feature, user…

Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the title. Now I can't even find the file, and when I press "View file", nothing happens. How can I get this notification to…

Hi all, I created a document with 3 videos, all of which total 10 minutes. When I share this document others get this message: "FAILED TO LOAD DROPBOX...""FAILED TO LOAD DROPBOX..." I'm able to view the videos w/o any issues. I received the videos from another dropbox user. She shared them with me for the purpose of me…

Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…

Running MacOS Sonoma 14.2.1 on a 16" M1 Max MacBook Pro. Had no such issues under MacOS Monterey, but now under Sonoma, I get this "DropboxFileProviderCH quit unexpectedly" crash once after freshly booting, then again multiple times later. Crash log... [Removed as per Community Guidelines]

I am using raw=1 to render images in the website I built, the images were working fine on every browser util yesterday (08/09/2023), and now stop working on safari. Does anyone experience the same thing?

Hi Dropbox on my Windows 10 desktop stopped syncing and required me to update the app. When I tried I got the following error: 0x80070057. I tried a full delete and registry deletes as per instruction in this link:…

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Last few days cannot share files, keep getting message "banned member". Why is that? I don't have large traffic, antivirus doesn't see any malware, don't send invites at all, files are my so no copyright problem...

I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely, going from one top-level folder with a bunch of subfolders containing all of our data to multiple top-level folders containing…

I uploaded my FTM file and media files to Dropbox, then linked my two laptops to the folder they are in. Everything worked well and I was able to open the same FTM file directly from dropbox and all the linked media files showed correctly. Two days ago that changed. Now when I open the main file and try to view any…

I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support,…

Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe. I have searched…

I have a Dropbox user that has edit access to a directory "1 - Billing Share (MY)" and all that is contained therein. As a matter of fact all 6 users have edit access to this same directory. I copied 15 word docs from one location and placed them into "1 - Billing Share (MY)" directory. The user was able to access, open,…

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac. I have a persistent sync issue in my personal Dropbox: When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to…

I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.

Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede 

"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end. How do I get access to my drop box in order to upload clients photos

I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to use Dropbox Your current browser is not supported. We support the latest versions of the following browsers: * Edge * Chrome *…

Hi, I am facing the same issue. Ticket #20977317: DB: cannot access my account

I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed." Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?

i had 2 files in my dropbox most of the summer - in a folder that was synced. I moved the file back to my local server after i came back from vacation. those two files are working fine from their location for edits etc. however dropbox keeps insisting it wants to 'sync' the moved files. rather than acknowleding that they…

The Add from Google Drive feature no longer allows me to select a folder for import, and Dropbox cannot find any files in my Google Drive folders. I get this message. This feature was working great until a few days ago. Suggestions? Thanks! 

I am not able to install dropbox in my ubuntu device. While Installing it always shows me following message, I tried a lot but this is persistent . Please help me out.

I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of…