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Received Error 500 when approving access
I created an "app" folder and shared a link. In the link settings I selected "Only People I invite" to be able to access the folder contents. The person whom I shared the link with filled out the "sign up" form. However, when I try to approve the request I get an error 500 message.
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Error 400 when accessing a shared link
Hello when i try to download this link [link removed] its always saying 'error 400" can someone help me to understand why? thanks
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Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s taking up 0KB space. It works (previews) when I change to scanning as PNG, but I need PDF for work. Thoughts? My app is up to…
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Unable to sign into desktop app Windows - Dropbox website unresponsive...
Reinstalled Windows and was installing the Dropbox App. When it comes to the log in part, it opens my browser to log in. However Im only met with an error message that Dropbox website is not responding. I have tried 2 different browsers, I have turned off Adguard adblockers, turned off adblockers in browser as well. Still…
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#.url There was an error uploading a file
Hi, what is this error #.url about? I get it only in Firefox, in Chrome I don't see any error but I can't rename a very important folder that has many files.
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404 error on all Dropbox Papers
Whenever I try to open or create a new Dropbox Paper, the result is a 404 error. I cannot open any of my Dropbox Paper files on the online version of Dropbox, or the downloaded software. I have tried to open the Dropbox Paper files on multiple devices and browsers, I have tried disabling my extensions on Firefox (where the…
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Not getting Email notifications - all boxes are checked in settings
Hi all, I am in IT Helpdesk - I have 2 users that have stopped getting email notifications when projects are added to their Dropbox. All email options are checked but the emails are not coming in. It does say "your team admin may be controlling some email settings" but I don't know how to find out who that is. Thank you in…
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Windows app stuck displaying 'Syncing ### files'
Hello Dropbox Support, One of our clients is having issues with syncing from the website to app. She has 130 files downloading for multiple hours, and appears to have made little to no progress. We have currently tried reinstalling dropbox, running it as administrator, as well as the options hidden by Alt + H on the…
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Link temporarily disabled
We have big problems, we can't share any folders at all. "Link temporarily disabled. This can happen when the link has been shared or downloaded too many times in a day". We have not shared very many folders, no particularly large files... Help
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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+
S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos. On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads". Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings. If i shrink…
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you don't have acces to this link
please check this link [removed per the Community's Guidelines for security purposes] please help me
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"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all, For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says: "Your account can't be updated to the new .... shared workspace. Some files are being used by other applications: - filewatcher - Microsoft outlook - windows explorer To…
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Sharing activity suspended
Hi, when I try to share a folder, I receve a similar message: "Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement." Anybody knows how to solve the issue? Thank you.
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Shared link from friend doesn't work
I clicked on the link my friend sent but now it isnt working
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Dropbox not installed on Windows 7
Hello! I have Windows 7 Ultimate 64 bit and Dropbox won't install. Help solve the problem. Waiting for your reply Dropik
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error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error…
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Sync Issues "couldn't download. in the file info unselect the locked checkbox"
My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054 It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locked checkbox" and just sits there. It gives me an option to go to the folder and "fix" the issue. In finder I select "Get Info" and…
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Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
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Shared folder never appeared to the other other account
Hello Everyone, i just shared a folder to an another account but the other account: * The e-mail sent to the other account had a different (old) name of the shared folder, * The acceptance returns an error, so the folder never appeared to the other account * me (as the administrator of the folder) cannot even remove the…
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Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue previously (always on Basic). I've tried making it available offline vs online only, and it doesn't matter. Error reads:…
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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app. I chose "Sign in with Google" since that's how my Dropbox was setup.…
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Import from GDrive doesn't work
Hi ... I'm trying to migrate my data from GDrive. When I select the "Import from Google Drive" option, I get weird behaviour: * I get a message saying "Couldn't upload files from Google Drive" * Then the Google login appears, which I complete. * Then I can browse my GDrive folders - I select a folder. * Then I get a…
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"We were unable to complete your request"
A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out what is going on. I have enough space in my Dropbox account for the folder and I even converted my account to work account…
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Dropbox app has to re-sync team folder
Hello all, one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this…
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Why did Google block Dropbox?
Hey all! 👋 Suddenly Google started blocking access for Dropbox When trying to download a file from a Google Drive account or create Google Docs documents, an error appears (screenshots👇)! Everything worked until today. How to solve the problem? Thanks a lot! Andrey
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Upgrading Database
My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date. Could this be stuck or will it eventually upgrade? Any advice appreciated!
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Can't open keepass through Dropbox
I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android
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Conflicted file issues
Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not accessing the same file. Additionally, conflicted files cannot be deleted, as they keep restoring themselves after deletion. Is…
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Unable to open some files on my computer since October 21st update
Hi, Since the update on Saturday, I can't open some files. I get Location is not available error. "C:\Users\.... is not unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the…
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Impossibile avviare Dropbox - I can't open the app
Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstallare e reinstallare il programma invano. Chiedo aiuto, grazie.