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Unable to move or delete files via the web - "There was a problem completing this request"
I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely, going from one top-level folder with a bunch of subfolders containing all of our data to multiple top-level folders containing…
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Issues when using Family Tree Maker (or files that use linked attachment files)
I uploaded my FTM file and media files to Dropbox, then linked my two laptops to the folder they are in. Everything worked well and I was able to open the same FTM file directly from dropbox and all the linked media files showed correctly. Two days ago that changed. Now when I open the main file and try to view any…
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Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"
I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support,…
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All of my files online give me message that "something has gone wrong, but my files are safe"
Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe. I have searched…
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Document Grant Access issues
I have a Dropbox user that has edit access to a directory "1 - Billing Share (MY)" and all that is contained therein. As a matter of fact all 6 users have edit access to this same directory. I copied 15 word docs from one location and placed them into "1 - Billing Share (MY)" directory. The user was able to access, open,…
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"DROPBOX_ROOT_******_FILENAME…_TO_USERS" failing to sync
I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac. I have a persistent sync issue in my personal Dropbox: When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to…
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Desktop app on Windows can't sync files because they're already deleted
I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.
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Couldn’t communicate with a helper application - Desktop client
Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede
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error something went wrong on our end
"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end. How do I get access to my drop box in order to upload clients photos
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Upgrade your browser to use Dropbox
I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to use Dropbox Your current browser is not supported. We support the latest versions of the following browsers: * Edge * Chrome *…
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"Failed to send text message for two-step verification" error when trying to sign in
Hi, I am facing the same issue. Ticket #20977317: DB: cannot access my account
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I'm trying to switch to an annual payment via the App Store, but it doesn't go through.
I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed." Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?
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Dropbox app tries to sync files that are no longer there
i had 2 files in my dropbox most of the summer - in a folder that was synced. I moved the file back to my local server after i came back from vacation. those two files are working fine from their location for edits etc. however dropbox keeps insisting it wants to 'sync' the moved files. rather than acknowleding that they…
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Can't import folder contents from Google Drive
The Add from Google Drive feature no longer allows me to select a folder for import, and Dropbox cannot find any files in my Google Drive folders. I get this message. This feature was working great until a few days ago. Suggestions? Thanks!
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"Trouble connecting to Dropbox servers", while installing app on Linux OS
I am not able to install dropbox in my ubuntu device. While Installing it always shows me following message, I tried a lot but this is persistent . Please help me out.
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Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of…
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Unable to save new Excel files (Excel 2021), Windows 11
This occurred once before, but then corrected. However, today, I am unable to save newly created Excel 2021 files to Dropbox. I think they are saved, but when I go back to the folder, they are not there. My workaround is to save to my Desktop and upload the file to Dropbox. I can then open the local copy, edit the file,…
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I'm still seeing "your plan is managed externally", even though my iTunes plan has expired.
Hi, I let my plan managed by itunes store expire (as suggested by dropbox customers support via chat) because I wanted to upgrsde to a family plan directly on dropbox website. I get the infamous message "your plan is managed externally", how do I fix this? Please help, this is frustrating! Fabrizio
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“Your photo library needs repair try restarting the app”
Why do I ge this error message on the iOS app? I’m using an iPhone 15 pro max and I’m trying to upload raw heic images and converting them to jpeg when I try and upload them I get that error message it’s so annoying. I’ve tried and cleared cache and restarting the app and reinstalling it with no success
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Dropbox Image Links not Working - Error 410
Hi, I was trying to share some Dropbox image links, but the links cannot be seen after a while and shows Error 410. Please advise what is Error 410 and how to solve this. Thank you!
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Can't Display Link/The Link does not exist
Good Afternoon, Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community multiple times with no success, this is the only way we could figure out how to get help, I ask that you please try to help us...The issue is we are Sharing a Folder to people and its…
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I can't see my PDFs on Dropbox online, and can't open them locally, as they have a grey X icon
So here is the situation, I moved files on my computer in drop box and it seems to be mainly a problem with pdf's. The files are still listed on my computer with a little grey 'x'over the icon and the computer gives an error message that they can't be opened. There is no record of the files on my online Dropbox account. I…
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Dropbox preventing GPU to switch display mode
Hello I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power…
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"Send Feedback" in the Dropbox desktop app in my menu bar is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2…
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fileproviderctl crash on Mac OS
I just installed OS 13.6 and Dropbox 183.4.7058 One or both is crashing ever few minutes! Anyone else? Cure? Sorry for multiple posts---No indication it was posted--keeps asking me for Labels! 😞
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Something went wrong error | Can't access shared folder via browser
I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went wrong." Very occasionally, when I refresh or reopen the browser, the folder will load and I can download ~830 documents, but…
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My public links have been temporarily suspended
Hey there My Account got blocked because of my storage. It says i only used 1.04 gb from the 2gb. So why did my account gor blocked? I need it for my job. Thank you
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We've been invited to a Dropbox Family account, but we can't join due to lack of space.
I am a Basic plan member who was invited to be a part of a Family plan - I joined once but got a storage error. When removed and reinvited, whenever I click on the invite link, however, I get an error message saying "Out of storage - please upgrade to Dropbox Plus". This error appears to be happening to everyone who has…
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"Add Block Detected" when downloading files
each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!?? am I doing something wrong or is there a way around it?
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Cannot ONLY share sub folder in Paper
I organize many things in many folders within Paper. I have a new project requiring multiple paper docs, and would like to share and collaborate all these with other users. When I try to share the folder, I receive an message saying that they need to be members of the parent folder in order to share this sub folder. I do…