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Event Viewer DbxSvc errors
I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions. - System - Provider [ Name] DbxSvc - EventID 281 [ Qualifiers] 49154 Version 0 Level 2 Task 4 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2023-08-03T18:44:01.8128150Z EventRecordID 59486…
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Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.…
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Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello, In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example, when I try to open my file Documents it says ""Documents" cannot be opened because the original item cannot be found.". I called…
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There was a problem completing this request on https://www.dropbox.com/share/links
Hi, I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the page generated 16 requests to /2/sharing/alpha/list_shared_links, of which the first 15 returned a 200 status with different cursor…
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After File Provider update, files won't load or show in Finder
Hello all, I allowed the File Provider update as prompted by the sync app. However, since the Dropbox location has moved from Favorites to Locations on my Finder app, my Dropbox files won't show up; I get a spinning wheel and a message of 'Loading' that never resolves itself or loads any of the Dropbox folders. I'm working…
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Deprecated message using Dropbox from Fedora RPM repos
System information: Operating System: Fedora Linux 35 KDE Plasma Version: 5.24.2 KDE Frameworks Version: 5.91.0 Qt Version: 5.15.2 Kernel Version: 5.16.11-200.fc35.x86_64 (64-bit) Graphics Platform: X11 Processors: 8 × Intel® Core™ i7-1065G7 CPU @ 1.30GHz Memory: 7.5 GiB of RAM Graphics Processor: Mesa Intel® Iris® Plus…
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0 KB Video Files
Hey, I moved a bunch of videos from my iphone into a folder in dropbox around 3 years ago. Most of them show up as “0 KB” and I cannot view them. I no longer have the videos anywhere else, is there any way to recover or fix them? Not sure how to add a photo but if I can figure it out I can.
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DropBox won't open files
Recently DropBox started saying it can't open the files I have uploaded onto it, or that have been shared with me by others. I have plenty of extra storage space, so that can't be the problem. This is mostly jpg photo files, but music and docs, too. When I try to open, it says "Would not preview this file". When I download…
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why member banned?
Hi, I would like to know why when I copy a link to share it gives me an error: member-banned.
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Dropbox Paper is giving a 500 error and is not loading
Starting around 9 am PST today (Sept 7), all users in my org are getting 500s when trying to load dropbox paper. I opened a support ticket. Dropbox status reports all systems as operational https://status.dropbox.com/. I don't see any other discussion in the community about this. Searching online more broadly, I do see a…
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"That didn't work for some reason" error
I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason" What do I do to download the file?
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Link disabled
I have an archive for my club. I created a general link to make it accessible to all members. I passed on the link on the Bank Holiday only to find it comes up with Link Disabled. When I try to create a new link it provides the same link. My files have also stopped syncing although I have space.
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Installing dropbox on an apple air
Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. Therefore I deleted the app on my apple air. I downloaded (several times) the app and tried to install it. The dropbox icon…
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Broken / Incorrect link
Hello, support. I ran into a problem that I can't get to this link. I have to get to enter the password, but the link is not there. Are there any mistakes in it? https://www.dropbox.com/sh/mdm7n1895mkhqbl/AAByWCM7PPnTR1zB30lmOV3ca?dl=0
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Sync Issues and Dropbox Help
I am one of the original users of Dropbox and recommend it to all my medical colleagues and to my patients as well. For me it is a crucial application. In past times when I encountered a problem with Dropbox and could not solve it, I was able to easily reach tech support and communicate with someone on the Dropbox team. It…
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MACOS Monterey to Ventura "Couldn't Start Dropbox"
I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process. Dropbox App gives an Error "Couldn't Start Dropbox" I followed the "Advanced Reinstall" from this forum and go the same failure. The generated error file is as follows: bn.BUILD_KEY: Dropbox…
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Permission error when trying to open files in the Dropbox folder
Hello, i keep getting these messages when trying to open files (pdf, jpegs, etc) that is located in the dropbox folder. restarting the computer helps but then the problem would return after opening a few files.
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I can't use the selective sync feature due to an error
Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders, it won't give me the smart/selective sync option. Please help! Thanks Liz
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Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?
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Problem with gifs that were converted to jpg images
Hello I made a copy of my phone to Dropbox because I no longer had memory, and all the gif files, when uploaded to Dropbox, have become jpg, and I have already deleted all the files from my phone and I cannot recover them. Is there no way to make gif files play as gif? Hola Hice una copia de mi movil a dropbox porque ya no…
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Link required login, logged in and link no longer works.
I received a link to view and edit a folder. I clicked on the link and was prompted to log in. After doing so (with a new dropbox account on the same email I have previously registered with...), clicking the link returns the following: "Invalid Link This link isn't quite right Usually this happens when the link wasn't…
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Can't open/start Dropbox after reinstalling
Hello, I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕 bn.BUILD_KEY: Dropbox bn.VERSION:…
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Error 500 when opening shared link
I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image. "Error (500) Something went wrong. Don't worry, your files are still safe, and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for…
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Problem with MacOs Ventura 13.0 on my MacBook Pro
When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put this email together to send to y'all. What is the problem? What should I do?
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Scan file lost completely?
Hi On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved file on my device (in JPG format) after I closed the error screen, however the file doesn't seem to exist. Is there some kind…
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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link. I've had multiple people take a look to troubleshoot, and it all appears to be on dropbox side. Also, I work in tech, so pretty…
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I downloaded my files and got a corrupt file
Hi, I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful! So, first, I decided to delete my previous account. For reasons, I had Dropbox for…
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textClipping file is EMPTY
I am running Dropbox v181.5515 on OS X 13.5 and a .textClipping file shows zero bytes. Yes, I read that there's an issue, but when I click on this particular file in the Finder, it shows "Clipping contents: unknown." This file is supposed to have content, and I am worried that this issue is more widespread than just me or…
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Access Issues- Help
I need assistance in resolving why I have lost access to all of my projects and why the site made it seem as if I needed to re-register when I attempted to enter as if I had no account. Additionally, when I use the link provided in the original email invite, I receive the following error message: "The signup link has…
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Sharing Dropbox folder Issues - Plus & free account
A client is having issues uploading files to a shared folder I created. I have a Plus account with 2 TB of storage (163.GB used) and she has a free account. When she tries to use the link I have sent to upload a file, her Dropbox tells her she is out of storage and cannot upload to my shared folder. I have other clients…