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Suspended and Can’t unban
I emailed a client and cc’d a few others a folder of files with the link to download the content. Unbeknownst to me, all recipients tried to download the files and now I’ve been suspended as it triggered excessive traffic. This is the first time it’s ever happened and I clicked to remove the suspension from the follow-up…
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Suspended public links
Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about it at "https://help.dropbox.com/share/banned-links" and that links should be disabled for 24 hours. In e-mail was saying, that…
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'There was a problem completing this request' error when trying to share files
On Windows PC, sharing a file or folder is not working with the following error message.
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Cannot update to Dropbox for macOS Sonoma on File Provider
Hello. I'm on a mac (Sonoma 14.1.2). After recently reinstalling dropbox following the advanced reinstall instructions I am unable to (re)update to File Provider. I get the following p[ersistent message: "We can't move your Dropbox folder right now. Something went wrong on our end..." I previously had updated to File…
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File under the ignored folder still cause sync issue
So, I have a folder named "Dropbox\!dev" within Dropbox directory where I store all my codes and programs. And I recently started using Visual Studio 2022 and it produce a lot of files under "Dropbox\!dev\.git and "Dropbox\!dev\.vs.". Problem is, when Visual Studio is running, dropbox gives warning that it can't sync some…
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Interruption of my activity to share
I am getting the following error when trying to share a folder: ''Cannot share file. We suspended your sharing activity due to a violation of Dropbox's Terms of Service and Acceptable Use Policy, Terms of Service, or Service Agreement''. I still don't know why I was disqualified. The folder only contains some videos that…
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Saving File Error Messages Using Adobe Audition
Does anyone have a resolution for when getting an error message when trying to save a file directly to Dropbox from Adobe Audition? I used to occassionally get an error message that said "An error occurred when saving file to disk. The destination may be full or no longer available." And most times, after I attempt the…
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Camera Upload says new photos "have already been imported"
I have been using the "Camera Upload" feature for downloading photos from my iPhone to my Dropbox on my MacBook. 99% of the time it works great. For the past few weeks I get a message that says "All 631 photos from Justin's iPhone11 have already been imported", but I have at least 30 new photos. I have tried restarting my…
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Dropbox blocking access to files ...
I am getting the message "We blocked this link to be safe" when trying to access a link to GIS data put up on Dropbox by a locality here in Virginia. This is data that I have paid for but cannot access. The administrator of the data has tried creating a new link with no success for me. He says this is not a problem that…
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Why are my files corrupt?
I have JUST noticed today that MANY files on my dropbox are corrupt. Some are new, some are 4 years old. I click on it, it says "Word unable to read this document. It may be corrupt." WHAT is going on? How do I stop this infection? Can I save any of these files?
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Dropbox still opens files in ignored folders
I have a folder inside Dropbox that I'm trying to use for some hobby C++ development using MS Visual Studio I followed the process to have Dropbox ignore the temporary build folders (like /x64 and /.vs) In Dropbox I can see that this did indeed stop Dropbox from syncing any of the files in those ignored folders However,…
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Logic Pro files disappearing
I got a new macbook (M2) and migrated from my old macbook (2019 intel). Initially I set all of my dropbox folders to online only so I could then manually select what I wanted to keep local. I have always kept my logic projects in dropbox so I never have to worry about backing up. For some reason some logic projects are…
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Dropbox says no internet connection when trying to sign in to the Android mobile app
I am trying to sign into Dropbox on my new Samsung phone. Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone. BUT I HAVE! I am not trying to upgrade, just signing in. I have uninstalled Dropbox on my old phone.
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Can't Apply Organization Policies...
Recently, I have started getting the below error when trying to open Excel to edit. Can't apply organizations policies Intune service error... Does any knows how to fix this on an Android Samsung Note10+
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Folder updates in progress
Hi guys, I want to share folders with some users in my test team. My test folders only contain 1 file of about 3MB, I tested with only 5 users. But every time I share, I get an error message "Folder updates in progress". I've tried using incognito browsers, many different ones, and I've also tried waiting until the next…
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"Could not complete sign in. Please try again" error on Win11
Hello, I am running windows 11, and had to update my username as windows truncated to 5 characters. I successfully followed the following guide to update the username: https://www.elevenforum.com/t/change-name-of-user-profile-folder-in-windows-11.2133/ However, once the username updated it broke my dropbox install pointing…
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Excel files not opening (.xlsx files are supported but something went wrong.)
I've been sharing files on dropbox to my colleagues for a number of years and never had an issue. (they are our staff rosters, excel macro-enabled files). I've always uploaded them and shared the link to view with everyone. Recently, I got an error stating the .xlsm files are supported but something went wrong. I tried…
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Getting 410 Error in rendering pictures on my website as background
I am using my pictures saved on Dropbox as a background picture of my website, however after a day the pictures are not visible anymore. I noticed that the direct link for the files are not directing me to the picture instead giving me a 410 Error. I already changed the "dl=0" to "raw=1" and it is still the same. It is…
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Dropbox app is not opening after Mac and Dropbox update
i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t work, also i tried to download the latest version again and when it was downloaded there is no folder attached to the app to…
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Offline files failed to download on Android mobile app
Been getting this error message in my app notifications an awful lot recently. It usually happens after I've added a new file via the share function on my Android tablet, though there may have been other circumstances too. (The most recent one was such a file, but this time the error occurred when I manually set the file…
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Zip Folder Downloaded from Dropbox 'is invalid'
Hi there, I've just encountered an issue where by a large-ish zipped file i am trying to download (about 4GB in size) cannot be unzipped / extracted even though it appears to download successfully. Anyone encountered something similar? (For context, Dropbox had been working fine for me previously, as I use it exclusively…
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Transcription link is not working
Hi, I am working transcription and they send me one link [removed] And it’s not working
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Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi, We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems. One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The…
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Can't unsubscribe to marketing emails
Hi, Marketing communications from Dropbox have a 404 when I try to follow any unsub link. This may break CANSPAM compliance, please fix. The URL in question:…
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Can't download video on the desktop app - "check internet connection" error
Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and it keeps saying "check internet connection". I have internet, will always have internet, and the connection definitely…
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Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck. Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and…
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Files are not accessible in Spain.
Hi! We are trying to share files with people who are in Spain, but it is not allowing them access. People in other countries are opening our files just fine, with the same link. However, there seems to be a block with our users in Spain.
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Error on Mac that a folder is locked
I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx
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Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…
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The provided user information isn't valid | iPhone XR
Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keeping my main computer because of the free account rules, leaving just the main computer linked. * Attempted to sign in on an…