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Offline files failed to download on Android mobile app
Been getting this error message in my app notifications an awful lot recently. It usually happens after I've added a new file via the share function on my Android tablet, though there may have been other circumstances too. (The most recent one was such a file, but this time the error occurred when I manually set the file…
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Zip Folder Downloaded from Dropbox 'is invalid'
Hi there, I've just encountered an issue where by a large-ish zipped file i am trying to download (about 4GB in size) cannot be unzipped / extracted even though it appears to download successfully. Anyone encountered something similar? (For context, Dropbox had been working fine for me previously, as I use it exclusively…
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Transcription link is not working
Hi, I am working transcription and they send me one link [removed] And it’s not working
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Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi, We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems. One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The…
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Can't unsubscribe to marketing emails
Hi, Marketing communications from Dropbox have a 404 when I try to follow any unsub link. This may break CANSPAM compliance, please fix. The URL in question:…
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Can't download video on the desktop app - "check internet connection" error
Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and it keeps saying "check internet connection". I have internet, will always have internet, and the connection definitely…
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Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck. Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and…
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Files are not accessible in Spain.
Hi! We are trying to share files with people who are in Spain, but it is not allowing them access. People in other countries are opening our files just fine, with the same link. However, there seems to be a block with our users in Spain.
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Error on Mac that a folder is locked
I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx
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Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…
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The provided user information isn't valid | iPhone XR
Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keeping my main computer because of the free account rules, leaving just the main computer linked. * Attempted to sign in on an…
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Google Takeout export fail to Dropbox.
Hi, Did anyone try to transfer Google data to Dropbox directly? As you know that Google offered a tool call Google Takeout which helps user in a great way to transfer all your personal data (Drive, Photos, Calendar...) to other cloud services (e.g. Dropbox, OneDrive...) directly. With this direct transfer feature, user…
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"Couldn't sync files" - doesn't exist
Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the title. Now I can't even find the file, and when I press "View file", nothing happens. How can I get this notification to…
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"Failed to load Dropbox Embed..." when other users are viewing the videos on my Paper doc
Hi all, I created a document with 3 videos, all of which total 10 minutes. When I share this document others get this message: "FAILED TO LOAD DROPBOX...""FAILED TO LOAD DROPBOX..." I'm able to view the videos w/o any issues. I received the videos from another dropbox user. She shared them with me for the purpose of me…
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Dropbox closes unexpectedly after updating to macOS Monterey
Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…
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DropboxFileProviderCH quit unexpectedly on Sonoma 14.2.1
Running MacOS Sonoma 14.2.1 on a 16" M1 Max MacBook Pro. Had no such issues under MacOS Monterey, but now under Sonoma, I get this "DropboxFileProviderCH quit unexpectedly" crash once after freshly booting, then again multiple times later. Crash log... [Removed as per Community Guidelines]
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raw=1 stop working in safari. Why?
I am using raw=1 to render images in the website I built, the images were working fine on every browser util yesterday (08/09/2023), and now stop working on safari. Does anyone experience the same thing?
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Unable to update or install desktop app on Windows 10. Error 0x80070057
Hi Dropbox on my Windows 10 desktop stopped syncing and required me to update the app. When I tried I got the following error: 0x80070057. I tried a full delete and registry deletes as per instruction in this link:…
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Can't log in "Previous sign-in interrupted" error
As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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I can't share any file, getting "banned member" error
Last few days cannot share files, keep getting message "banned member". Why is that? I don't have large traffic, antivirus doesn't see any malware, don't send invites at all, files are my so no copyright problem...
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Unable to move or delete files via the web - "There was a problem completing this request"
I'm at my wits end waiting for Dropbox advanced support to put eyes on my ticket, so I'm going to see if anyone has any suggestions here. We are in the process of reorganizing our Dropbox entirely, going from one top-level folder with a bunch of subfolders containing all of our data to multiple top-level folders containing…
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Issues when using Family Tree Maker (or files that use linked attachment files)
I uploaded my FTM file and media files to Dropbox, then linked my two laptops to the folder they are in. Everything worked well and I was able to open the same FTM file directly from dropbox and all the linked media files showed correctly. Two days ago that changed. Now when I open the main file and try to view any…
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Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"
I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support,…
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All of my files online give me message that "something has gone wrong, but my files are safe"
Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe. I have searched…
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Document Grant Access issues
I have a Dropbox user that has edit access to a directory "1 - Billing Share (MY)" and all that is contained therein. As a matter of fact all 6 users have edit access to this same directory. I copied 15 word docs from one location and placed them into "1 - Billing Share (MY)" directory. The user was able to access, open,…
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"DROPBOX_ROOT_******_FILENAME…_TO_USERS" failing to sync
I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac. I have a persistent sync issue in my personal Dropbox: When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to…
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Desktop app on Windows can't sync files because they're already deleted
I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.
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Couldn’t communicate with a helper application - Desktop client
Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede
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error something went wrong on our end
"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end. How do I get access to my drop box in order to upload clients photos
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Upgrade your browser to use Dropbox
I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to use Dropbox Your current browser is not supported. We support the latest versions of the following browsers: * Edge * Chrome *…