Error Messages

Ubuntu 22.04 LTS problems
I started getting this message when running Dropbox on Ubuntu 22.04 LTS - So I went to www.dropbox.com and downloaded the current version .deb installation file and used gdebi to unpack and install it. I get this message from that procedure - So, now I can't use the old version of Dropbox which is compatible with my Ubuntu…
Cannot install Dropbox on Ubuntu 2204-3 LTS
I have tried numerous methods to install dropbox. This includes through snap, the choices on the dropbox page, and nautilus-dropbox. There is no toolbar icon for syncing with the web site. The daemon (dropboxd) will not start. The systemctl unit command will not even show it as a unit file. I have been working on this for…
Google Docs in Dropbox - Shareable edit links?
I love the idea of storing Google Docs in Dropbox. However, I keep hitting bugs in the implementation that make it nearly unusable. Are there any solutions to the following problem other than switching to another platform? 1) I created both a Google Doc and a Google Slides deck 2) I created a link for sharing that has edit…
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Adding a shared file failed with an error message
someone shared a file with me but when I click the 'Add to Dropbox' button I get a screen with an unhappy dog and the caption, 'That didnt work for some reason'. On a MS desktop. Can anyone help please?
Can't access files after online only and revert
Windows 11 PC Hi - I chose "Make online-only" for all files backed up on Dropbox. Realized this was the wrong thing to do as it slowed everything way down. I since clicked and chose "Make available offline". Now i cannot open any files on my PC at all. Error message: "Cannot open the file 'xyz' because the file format or…
link not working anymore
My wife sent me our wedding pictures on gmail through dropbox. After years of forgetting it was there, I went to the email and click onto the "go to folder box" in email and a message says link doesn't work anymore.
Dropbox stopped executing, restarted it and I can't specify my Dropbox folder
For some unknown reason, Dropbox stopped running on my laptop. I restarted it and it behaved like it had just been freshly installed - it had me sign in, but when I checked the location of the dropbox file it was set to c:\Users\Ross (I had it set to the root of C:). I went to settings and tried to change the location to…
Can't Create A New Folder via Laptop nor iOS device?
So I'm trying to do something so simple and mundane eg. create a new folder, but apparently Dropbox can't do that and refuses to create a new folder and simply states "Can't Create New Folder" (very helpful guys cheers), with no futher instructions. Have tried to do this from my mobile phone and on my laptop, and at my…
warning at 'status' command line
Since yesterday, when I run 'dropbox status' and it process is running, the CLI returns: /usr/bin/dropbox:614: DeprecationWarning: isSet() is deprecated, use is_set() instead if self.stop_event.isSet(): breakActualizado // <-- means 'updated' If no process exists, the 'dropbox is not running!' msg is displayed as usual.…
"That didn't work for some reason" when viewing a shared link
I keep getting "That didn't work for some reason If it's a fluke, it might work if you refresh the page. You can also ask us for help." when opening a link that was shared with me. I already asked for a new link to be sent it just gives the same result.
"This Folder is empty" when i want to save something on my Desktop
Hello everyone, I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files. I'm on a Mac, and I started backing up a folder on my desktop (almost 300GB), and it was blocked at 0% for a few hours, then finally unblocked. The other…
In-Browser "Copy To Dropbox" option gives an error
I am regularly sent folders on Dropbox, when I click the "Copy to Dropbox" option in a browser (safari or firefox, windows or mac), I get the result "there was a problem completing this request" Sometimes, the folder gets added to my dropbox account anyway, and sometimes it never does. How do I fix this very annoying bug?
If I can create unlimited folders & sub folders, why is there a pathway limit of 260 characters?
I’ve been using dropbox pretty much since it launched, and 2023 is the first time i’ve started to encounter this issue of pathway characters being too long. I have always used dropbox as an extension of the way I think, which is to have my work set out in easy to identify folders, and sub folders. I’ve never had this…
Error message when deleting folders
I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message: There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders?
Error on Safari on two different devices.
Today DropBox stopped working correctly for me on Safari. On two different computers (both Macs running Safari) I get an Error screen saying something went wrong. After hours of receiving the same message on the two different computers, I decided to try using Firefox. It worked fine on Firefox while still giving me an…
Dropbox error- Couldn't start dropbox
Hello, I keep getting these massage and couldn't start dropbox. I tired many suggestions from dropbox community and google search and can't solve the problem. Maybe one of you could help. The error file I get: bn.BUILD_KEY: Dropbox bn.VERSION: 187.4.5691 bn.constants.WINDOWS_SHELL_EXT_VERSION: 67 bn.is_frozen: True…
'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
Dropbox app says not compatible
Confused. Have had Dropbox app on an Android tablet since new, but having just done a complete reset to get rid of some issues I can no longer download the app as it says it's not compatible with my device. All answers I've come across say it's because it needs Android 6.0 or above but my tablet uses Android 7.0. I can…
Not able to access backup files, get an error when trying to.
Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if this is a known event. You can also visit our help center and forums for help or return to the home page.
Where to download older versions of Dropbox for Linux ?
Hi there, Does anyone know where I could get an older version of dropbox-lnx.x86_64 please ? I need it older than 125.4.3473 I am trying to run dropbox headless on a Red Hat Enterprise Linux 7.9 box and I get: /home/<username>/.dropbox-dist/dropbox-lnx.x86_64-125.4.3474/dropbox: /lib64/libc.so.6: version `GLIBC_2.18' not…
"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The…
No longer able to view a shared folder on iPhone.
Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for work. Andriod users within our company are unaffected. Message is drop box is full and to increase storage. How can we…
Error 404 on a shared link
I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed the shared link that the folder was associated with. Would kindly appreciate advice on potential steps I can take to try to…
Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updated to the latest iPad iOS 16.1, i can't move folders from my dropbox to my iPad in the File App. It still works when moving the…
Accesso / Cannot access Dropbox; it says access is denied
Buongiorno, ho uno strano problema che non riesco a risolvere, dal pc dell'ufficio e dal cellulare accedo tranquillamente alla pagina web, mentre dal pc di casa mi dice accesso negato da dropbox.com, non capisco poi il perché in quanto la cartella è presente e sincronizzata, qualcun'altro ha avuto lo stesso problema? Se si…
Impossibile avviare Dropbox su Windows
È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe trattarsi di un errore temporaneo. Riavvia Dropbox" con annesso anche un file txt col rapporto di errore. L'app rimane per un…
Files not sharing and not deleting, showing different content on sender and receiver
This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting the new file and uploading again, same file with a new name, and he didn't see that either. Still has old files. I asked him…
Couldn't upload. Give Dropbox permission to access this file
Hello- I'm running MacOS 13.0.1 and recently, I have had no luck removing the single badge notification. I have tried everything, reinstalled dropbox several times and now i've removed everything (including hidden files) from the folder I'm syncing and am still receiving the following message regarding a mysterious…
File not opened
Hello all respected members I am working with a transcription website. They sent me an audio link to transcribe. But it is not opened. Please help. https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0

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