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Mac Desktop app won't open after migrating my user profile from an older Mac
Mac Desktop install has started to fail on open after moving my user account and profile over from an older mac to a new MacbookPro M3 Max. I have read som of the similar messages in the forum and followed the uninstall/reinstall procedure. Help appreciated? App fails on open with following error message text bn.BUILD_KEY:…
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Way to located the sync problem, since my Mac device is stuck syncing?
Hey!! I upload plenty of Logic Pro X (music production) projects to my dropbox (over 1 TB now) via dropbox sync backup through a physical external harddisk. I recieved som sync issues regarding the use of backslash which is not allowed in Dropbox's system. when I click the "show file" ("vis fil" in Norwegian) button to see…
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"Copy Dropbox link" sometimes creates old links that don't work
I often have to create a link to a Dropbox file for clients to view and download. Usually, I accomplish this on desktop (PC) by right-clicking the file, choosing "Copy Dropbox link," and then pasting the resulting link into the e-mail to my client. Most of the time, this still works. After Dropbox's recent changes, "Copy…
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"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You…
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I can't join a shared folder, error: "We were unable to complete your request"
Hey, i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete your request". So i dont know what to do to solve this problem. Can you please help me?
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Can not open shared link from customer.
I am having trouble opening one certain link sent from my customer. It is a set of prints for a job that we need to take off and bid from. We have been able to open all other links with no issue. But for this one link, we get the sad puppy dog saying "that didn't work for some reason".
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Downloaded zip file wont decompress.
My zip file won't open when downloading it says Decompression failed, and when I try to open it here I get an error message saying that zip files are supported but something went wrong..... this is a file with music in not very happy at all, anyone has any ideas to open it???
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Ignoring a folder doesn't solve a concurrency problem in Windows, while pausing dropbox does
Hello, I have a Flutter project in my Dropbox folder. I get an error C1090 building it to windows, this error is related to simultaneous access and the log shows it's on a file in the "build" subfolder. Most probably it's dropbox keeping the file blocked while it syncs it. If I pause dropbox the error goes away, but it's…
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Cannot open photos files (*jpg, *.jpeg, *.png)
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
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share link download issue
Hello Dropbox Team, I am using Dropbox API "create_shared_link_with_settings" for preview and download files for users. So, Preview is working fine but last few days download is not work it's through 400 error. for download I was change API response URL last parameter dl=0 to dl=1.
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Your account is out of storage& quota error received for shared recipient.
I have used only a small portion of space. When I send a link to a recipient, they receive an error "Your account is out of space" when clicking on the link to the folder. I bcc myself and I do NOT get this message when I receive the link in the email. Why is a recipient of a shared link getting this error message? Thank…
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"Your computer is currently offline. Please check your network settings." after 191.4.4995 update
Since this update my desktop version is not working. Nothing changed on my computer, also already reinstalled the software and now cannot even login. It just says starting and cannot even login after the reinstall. It says "Your computer is currently offline. Please check your network settings." Nothing changed with my…
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Got a sharing ban, due to violating Dropbox Terms of Service???
Hi, I've had Dropbox for a number of years with no issues. I've been using it intermittently. I recently tried to share a folder of family photos (that I've shared previously (a few years ago) without issue). Now I keep getting the following response: "We’ve suspended your sharing activity because of a violation of…
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Files couldn't be automatically unzipped. Why?
Hi guys I am having a problem with my files couldn't be automatically unzipped any clue why and how can I fix it?
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Web browsers keeps getting stuck when uploading files
I am extremely frustrated with my attempts to use dropbox today and in the past. Today I was a deadline and wanted to ensure all my systems were backed up so I can work on recovering productivity, but the installer won't install on my linux system and the web browsers keeps getting stuck at a fraction of the total file…
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Unable to add a shared folder to my dropbox despite clearing my cache
Hello, I recently started a dropbox account (Basic 2GB free) and was able to add one shared folder with no issues. However, another shared folder that I was sent an invite for does not allow me to add it but instead I receive the screen showing "Your account is out of storage!". However, my current plan shows Using 0.94 GB…
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How do I create permanent direct image links to use in amazon bulk/flat files?
I've tried changing the /dl=0 to /raw=1 and putting that link into my screen, which gives me a long string of jibberish something like https:…
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"No internet connection. Your computer is currently offline" when I access my Windows device.
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again". But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit. So I tried…
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Edu account now designated as work
It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my @gmail.com email but it says there’s…
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can't copy link to share files
Just trying to share a link to a file that I have shared before successfully and this weekend I get this message Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. Looking through the 5 main…
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WeTransfer app not working to send files from Dropbox
I recently installed the "WeTransfer" app into our Dropbox, and it doesn't allow me to share folders with the WeTransfer option, when I share files, the option to "Share with WeTransfer" is available, but after I select it, a window pops up that says: "Hmm, something went wrong. Sorry about that!" Do I have a setting that…
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Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????
When I login, I get the error "Two-step verification text message can't be sent". But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is correct. I've tried logging into Dropbox several times. Get the same error. If I reset my password, I can get into my account, but…
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Error "That didn't work for some reason" When sharing files
Have not had any issues using Dropbox the past few years up until recently. For the past few days, I've been unable to share links that have been created and generated with clients when I click the share button. I've contacted support, cleared caches, used different browsers, and used incognito and private browsers but to…
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Can't share my first file - tells me I've passed my invite limit for the day
I just set up a free account and try to share my very first file and it keeps on saying i hit the limit of invites per day! But it was my first file, first attempt to share. can't find any solution with any options in my account. Please help.
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Network error when uploading files to mobile app on Android
Since last week, file uploads from Android App do not work anymore. I follow the usual procedure, selecting the files, "adding/sharing" them to dropbox. It starts to upload but gets stuck and fails, saying "network error: it will try again whenever you have connection". I can assure I have internet connection and tried…
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Manual IOS photo upload conversion FROM heic TO jpg
Manual photo uploads in the IOS environment conversion: FROM heic----> TO jpg. It is great that Dropbox can be enabled as an IOS app choice in the IOS environment to save photos (Google Photos seems blocked as a selection app) from numerous sources eg messages, emails, facebook ect. BUT many IOS users are creating and…
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The CAPTCHA response was not verified successfully, please try again.
I was linking the dropbox account in boxcryptor.But while signing in i got the error "The CAPTCHA response was not verified successfully, please try again." how to resolve it?
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No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google
Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type can only be viewed if it is first uploaded and converted into a Google Docs file. Do you want to continue? I do not want to use…
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Conflicted copy on a folder?
OK, I understand the principle of what creates a conflicted copy with a file, which has been updated while another user (or the same user's account on another machine) has also updated it remotely. But what gets a *folder* marked as a conflicted copy? I'm seeing an odd situation: when the encryption software we're using…
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Nagging Icon about files that have issues syncing.
Hi, Not long ago I started getting a red alert icon overlaying the Dropbox icon. When I click it it says "Couldn't sync files". If I click "View now", it drops me at my laptop's desktop. This doesn't help me. I need a direct link to the exact file. Also, the popup referencing the files purportedly having bad characters…