Error Messages

failed to execute web browser firefox
when I start ~/.dropbox-dist/dropboxd I get the message Failed to execute default web browser
Dropbox hung on connecting Arch Linux
Dropbox was hung on connecting. Previously it was working fine. I was using Arch Linux, Gnome desktop. For a long time I couldn't find a solution. I was looking for a problem with Dropbox. The problem turned out to be Arch Linux adopting dbus-broker instead of dbus-daemon. I reverted to using dbus-daemon and now Dropbox…
Dropbox will not open after changing the home folder name & user account macOS Big Sur
Hi, I just changed the name of my Mac user account & home folder following Apple's instructions. Everything works fine except for Dropbox. When I start it I get the message that it needs to change permissions for the folder, which is the old home folder name. If I put in my user name & password I get another box saying…
'We’ve suspended your sharing activity' error
Can’t share file I am receiving this message when trying to share a folder with someone I know. This message - "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" and it continues to come up and I don't know why.…
Shared Links Redirect Every Time Saying "Folder Does Not Exist"
Every time a colleague sends me a share link to a file in our shared dropbox I hit the same weird redirect bug: * File opens in the browser * Error appears saying "Folder XXX does not exist" * Page redirects to an old file I have never one opened The file it opens is the same one every time. This happens with folders that…
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*" The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad…
Indexing all files at startup
16.january.2023 my dropbox would suddenly stop working and give a error message that dropbox would have to restart. 'Les mer i hjelpesenteret' -> Read more on dropox website.... There i have tried the sugested solutions but still the same issue. I have tried re-installing and rebooting a couple of times. Yesterday it…
Notification for two files "File is "online only file" to open it first move it into your dropbox"
I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried to find the files in dropbox online and delete them but they are not there. I'm not trying to open these anymore, I had them…
“.Ai files accepted but something went wrong” when trying to upload a file
Ive trying to upload my project for 4 days! It keeps saying: “.ai files are accepted but something went wrong” No explanation given to WHAT went wrong or any further msgs. No google, no Dropbox FAQs, no reddits have answers, idk wtf to do and I have to use Dropbox for the link since my project is too large. I have great…
Trying to move large amount of files
Hello, I am trying to move/copy/download approx. 216gb of files onto a new, larger external drive. Is there ANY way possible to multi-select/check off chunks of files into groups small enough to do that or will I be relegated to checking off each individual file? Were talking over 14,500 files! I have neither the time nor…
One of your files may contain malware?
Hi to all! I am using MAKE to transform some of my emails in to Airtable. Dropbox is used to upload the attachments from the emails and to create a shared URL, from where I can download the attachment to Airtable. Today it appears me an error: One of your files may contain malware - what can I do? Thanks for any help…
Downloading very large files or saving them to your account
Hi all, I am trying to download a very large file (circa 150GB) that another user has shared with me. Neither direct downloading, nor saving this file to my own account and syncing with the desktop tool works. I am on Mac OS (most recent version) and I am saving the file to a local drive with enough space. I am on a fixed…
Unable to install dropbox
I was encountering problems with my dropbox. When starting my pc I got a notification stating that I had an invalid installer on my device. After de-installing dropbox I wanted to download the program again so I could start my work but when I try to open the installer it gives me a notification saying: installation failed.…
Cannot share a folder due to violation of Terms of Service
I'm a long-term Basic Dropbox user. When I try to share a folder I receive the message: "We've suspended your sharing activity because of a violation of Dropbox's Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." I've received no emails on any violations and I have not been sending…
Unable to install Droxbox on my Windows 10 PC
I get the following error report: bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid: 16932 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'…
Error message when trying to print selection of pages of a workbook
I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area. I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine. I have already moved half the file to make it smaller, didn't help. From a…
Mac Desktop app won't open after migrating my user profile from an older Mac
Mac Desktop install has started to fail on open after moving my user account and profile over from an older mac to a new MacbookPro M3 Max. I have read som of the similar messages in the forum and followed the uninstall/reinstall procedure. Help appreciated? App fails on open with following error message text bn.BUILD_KEY:…
Way to located the sync problem, since my Mac device is stuck syncing?
Hey!! I upload plenty of Logic Pro X (music production) projects to my dropbox (over 1 TB now) via dropbox sync backup through a physical external harddisk. I recieved som sync issues regarding the use of backslash which is not allowed in Dropbox's system. when I click the "show file" ("vis fil" in Norwegian) button to see…
"Copy Dropbox link" sometimes creates old links that don't work
I often have to create a link to a Dropbox file for clients to view and download. Usually, I accomplish this on desktop (PC) by right-clicking the file, choosing "Copy Dropbox link," and then pasting the resulting link into the e-mail to my client. Most of the time, this still works. After Dropbox's recent changes, "Copy…
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You…
I can't join a shared folder, error: "We were unable to complete your request"
Hey, i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete your request". So i dont know what to do to solve this problem. Can you please help me?
Can not open shared link from customer.
I am having trouble opening one certain link sent from my customer. It is a set of prints for a job that we need to take off and bid from. We have been able to open all other links with no issue. But for this one link, we get the sad puppy dog saying "that didn't work for some reason".
Downloaded zip file wont decompress.
My zip file won't open when downloading it says Decompression failed, and when I try to open it here I get an error message saying that zip files are supported but something went wrong..... this is a file with music in not very happy at all, anyone has any ideas to open it???
Ignoring a folder doesn't solve a concurrency problem in Windows, while pausing dropbox does
Hello, I have a Flutter project in my Dropbox folder. I get an error C1090 building it to windows, this error is related to simultaneous access and the log shows it's on a file in the "build" subfolder. Most probably it's dropbox keeping the file blocked while it syncs it. If I pause dropbox the error goes away, but it's…
Cannot open photos files (*jpg, *.jpeg, *.png)
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
share link download issue
Hello Dropbox Team, I am using Dropbox API "create_shared_link_with_settings" for preview and download files for users. So, Preview is working fine but last few days download is not work it's through 400 error. for download I was change API response URL last parameter dl=0 to dl=1.
Your account is out of storage& quota error received for shared recipient.
I have used only a small portion of space. When I send a link to a recipient, they receive an error "Your account is out of space" when clicking on the link to the folder. I bcc myself and I do NOT get this message when I receive the link in the email. Why is a recipient of a shared link getting this error message? Thank…
"Your computer is currently offline. Please check your network settings." after 191.4.4995 update
Since this update my desktop version is not working. Nothing changed on my computer, also already reinstalled the software and now cannot even login. It just says starting and cannot even login after the reinstall. It says "Your computer is currently offline. Please check your network settings." Nothing changed with my…
Got a sharing ban, due to violating Dropbox Terms of Service???
Hi, I've had Dropbox for a number of years with no issues. I've been using it intermittently. I recently tried to share a folder of family photos (that I've shared previously (a few years ago) without issue). Now I keep getting the following response: "We’ve suspended your sharing activity because of a violation of…
Files couldn't be automatically unzipped. Why?
Hi guys I am having a problem with my files couldn't be automatically unzipped any clue why and how can I fix it?

Error Messages

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