Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox application by multiple computers throughout the day. For whatever reason, our ability to access the desktop dropbox app stopped the other day. We are both currently stuck in one of two options: either dropbox tells us that it is starting... and never does start, or it tells us that the we cannot connect to internet, even though both of us are currently connected to wifi, and never stops starting a sync that doesn't exist.
Currently here is the list of things that we have tried to fix the issue:
- Restarted computer multiple times
- Full Reinstall, with restart inbetween
- Different Wifi connections
- Unlinking our computers via the admin menu in Dropbox (they no longer can be linked since we are stuck on the Starting menu)
- Tried Deleting the Dropbox cache folder
- Full Windows Update
- Using a different account with shared access, still can't access the desktop app so that doesn't change anything
So far we have run out of ideas/things that we were able to find on the forum as a potential fix, any other ideas would be greatly appreciated. If you need any additional information as well I can provide that in the thread.
