Desktop

Hello folks! Early this morning (6-22-2024) updates were made to Dropbox. We were sent an email beforehand notifying this. Now we have files moved from our Desktops, and we are not able to move them back. Is there a way to revert what Dropbox did? It will not allow us to move the folders back manually. We are both admins.…

I'm unable to access my user profile on the computer where all my files were stored due to a system malfunction. I had Dropbox installed on this computer, but the license had expired. Dropbox created a folder called "My PC" within the Dropbox folder. I tried to back up my files and noticed that the "downloads," "desktop,"…

What does the yellow square mean? Can't find it anywhere What does it mean?

I'm working in Logic Pro Projects with my partner, which we share with dropbox. We do this for years already, but lately, whenever my partner saves a project to DB, there are files that do not show up on my Macs. I can see the files in the web browser and the iPhone app, but they won't appear on 2 different Macs, also…

Hi, I'm having an issue with my Dropbox folder and I'm going round in circles with various fixes with no luck. I've opened a new account to use for my work. Installation is all fine. The Dropbox folder has been put inside macHD/users/name/ - not inside cloud storage as I've read elsewhere. When I try and right-click on any…

Have used DB for many years and never had this problem. I created a folder on my desktop with various subfolders + shared with a team mate who then uploaded a series of documents to those folders, no problem. i can easily access them online but they are not syncing to my my desktop folders. nothing is in there. I am using…

Dropbox keeps saving my changes as a separate version when I never asked it to. I am the only person who uses this spreadsheet, and I only intentionally edit on one laptop. I do sometimes view it on my Android phone in the Excel app when I'm away from my laptop, but *I don't want these changes to be saved*. I wouldn't…

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finder. I looked on the desktop versions, my moved files weren't there. I contacted dropbox support, they suggested deleted files,…

I’ve uploaded a couple of videos from OBS on my pc to dropbox but I can never find them on my dropbox app on my phone. It’s a but of a problem considering I have to edit on my phone

For some reason, I am not able to view the last few months of shared files through the desktop nor the phone app. I can only see them through dropbox.com. I have plenty of space left on my plan. Any suggestions?

I have two desktops and a notebook connected to Dropbox. One desktop and and notebook connect consistently and is kept up to date on what ever is happening on the other. One desktop has connected in the past but is no longer doing so. Although I have it 'on' in startup, it doesn't start on startup. No Dropbox icon appears…

I recently got a new laptop with Win11 on it. Got the Dropbox app installed, synced, etc. When I shut down the computer, then turn it back on, the DB app is no longer available in my system tray, and I have to reinstall. That works, but it's a pain in the ******. Is there a setting in Windows11 that I need to set? Or in…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5 Last Sunday, 06/09/24, I experienced problems with my MacBook. Working with Apple Support, they tried to reload a new copy of the OS, but it didn't resolve the issue. Since I had a recent Time Machine backup, their advice was to reformat my hard drive, reload…

Many times I share my screen in meeting and i don't want the participants to know that I'm syncing to Dropbox. So if you can add an option whether to hide or show 'sync status icon' in the desktop files so no one -but me- would know whether i'm syncing or not. Currently everyone in the meeting can know which files i'm…

Recently, I replaced Windows 7 with Windows 10 on my desktop PC. This has worked perfectly so far. My user has a start page with the programs that are important to me and the corresponding link shortcuts, and almost everything works perfectly. Dropbox Basic is one of the many links, but not to the installed program, but to…

Good morning, I'm havind problems with one of my shared dropbox folders. I do not get the normal green check mark on any of the files and folders within the shared folder that is giving a problem. With other shared folders I do not have this problem. Also when I'm working in the folder that is giving me problems, I…

I have used Keepass password database on dropbox for many years without issue. A few months ago it stopped syncing properly. If I make a change in Keepass, I see that dropbox thinks it updated all copies as the file date changes, however when opening up the file, I see my updates haven't changed. I have gone through all of…

first it was the time remaining that went missing. now sync history, which at least showed some indication of the progress of syncing has vanished. got a message yesterday that the box that opens when you click the icon was being updated. Now today instead of sync history and activity, it shows 'your activity' and 'sharing…

There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync

Hello, One of my employees are having an issue with their laptop concerning excel and Dropbox. We use Dropbox for our field technicians to pull excel spreadsheets to complete a daily report. This spread sheet is a template that they add their data into, and then save to another folder within their Dropbox. They've…

Hi! I am having trouble when I try to move a folder from my desktop to another folder on Dropbox in my Finder window on my MacBook Air. It says Error-36. I have tried multiple suggestions I've found online and nothing works. I am able to open the contents of the folder and move each item to the new folder, but I can't move…

After 10+ years of happily using Dropbox both private as for business, I got the invite to update to use Macos on File Provider. The update ran smoothly in itself, but: 1) I lost around 120 GB of disk space (free was 225 GB/1TB, free is now 101GB/1TB). Mac tells me that folder size in the new location is 497,46 GB (in 81k…

On my PC desktop, I am syncing my Camera Uploads folder in the Dropbox folder so I can sort out last year's pictures to a separate folder. I want it to then sync to the Dropbox site accordingly. It's easier for me to sort on my desktop. Do I need it to be set to sync so it's available offline to accomplish this? I started…

I got a new laptop for work in January. I thought my dropbox was syncing in the new laptop #2, but it wasn't - my dropbox was only synced through January. Today I tried a new sync/install of dropbox on laptop #2. Long story short everything that was on laptop #2 this morning (files AND all new programs installed since…

I have an external hard drive and I keep getting an error message saying that the external hard drive is unplugged when it is not unplugged. The download bar has been stuck at 3%.

I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files. It lets me go through the steps using the Export or Print functions, but when I click "Download" that dialog box goes away but…

Complicated scenario. I could use advice on getting my Dropbox accounts nicely aligned on my File Explorer again, after a disaster with the “Team” format. After having an issue with joining a Team, I need help getting access to and moving items between three different types of Dropbox accounts that I know have. To explain,…

Hi I am currently working on a project for an organisation with an excel file. The excel file is contained in their Dropbox and which I 'share' and have edit rights. This is where I am confused and hope to get a clearer view of what is happening. I have created an excel file and uploaded to the shared drive. I assume that…

Receive "Syncing Is Interrupted" error message. Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. Ran Check Disk on Windows Can't think of any other solutions. Please help.