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Unable to open excel files in Dropbox since Mac software upgrade
When I attempt to open an excel file from dropbox on my Mac I now get the following error Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace/St Vincents Theatre Lists/2023/June/Operating List 22:Operating List 22:06.xls. Is it possible that it was moved, renamed or…
Backup software errors with cache placeholder reparse points.
Hi all-- One of my Windows machines has started throwing errors on every backup. The error is: 19-Mar-2024 01:07:07 -05:00 Error: C:\Users\<user>\Documents\My Dropbox\.dropbox.cache\qebcobkqbgpbzfynfuwbof\placeholder.zip: Unexpected reparse-point type: 00000044 And it throws the same reparse-point error for each of the 90…
Download cancelled - The network connection was lost
Hi All, When I try to download individual files from a shared folder, those larger than 700MB get cancelled on Safari, Chrome and Firefox a few seconds before the download would get finished. I have tried restarting my MacBook Pro, Incognito mode, deleting Cache and none have been helpful. Please help. Best, S K
How to UNHIDE folders? Accidental mistake
I accidentally hid my folders. I was trying for folders to update and I accidentally selected all these folders to be hidden on my PC from the dropbox SYNC settings. I dont know how to bring em back. Thanks!
How can I get conflicted copies of shared file when only 1 person is accessing?
My son and I use a shared Dropbox folder to share some Excel files. In the past we sometimes had conflicted copies because we both accessed the same file at the same time. But the last week we are 100% sure we didn't read or write these files at the same time. Still we are getting conflicted copies once and a while. How…
If I open and view an online-only file, it becomes available offline
I have a shared dropbox folder that I use from Windows 10. There is a file that I want to be online-only. But if I make the file online-only, and then open it for viewing and close it again (so no modifications). It is a normal Dropbox file again. Why does it not stay online-only?
Can't sync - not enough space error message (but there is tons of space)
Hi guys I've just installed Dropbox for Mac in a new computer to download and backup my data. I work with video production so there's lots of large files in my dropbox. After syncing a few folders to my local drive, Dropbox shows an error message "Can't snyc - not enough disk space". But the thing is, I've installed it on…
Shared file not syncing consistently from Ipad MS 365, but it will update from a computer
I have dropbox for business. I have some employees that are not dropbox team members but I would like them to update some shared files through dropbox for reporting purposes. It works seamlessly when they are using a computer, but it rarely works when they are using an ipad or other mobile device (oddly, it seems to work…
How does your organization organize their files as a team?
What works best for y'all's organization when it comes to file organization as a team?
Recovering Deleted Files Not in Deleted Folder
Hi There, My keyboard was bugging out and I accidently deleted a file from my DropBox Desktop. I logged into DropBox Online to recover the file, and it is not in the Deleted Files folder. Where can I recover this file? Thanks
Auto Bullets when I try to create a paragraph in Word.
Hello. A collaborator sent a word document that I uploaded to Dropbox. I duplicated the document and began a new (word) one so I could manipulate it to fit the needs of the assignment. As I began to edit it (after opening it in Word for Web), I pressed "enter" to create a new line so I could insert a table at the top and…
Dropbox App Windows 10: Authorizing App fails repeatedly but log in to Dropbox using browser works
Yesterday, I set up a new Windows computer and migrated Dropbox, which I already used on other machines, one of it on the same network. I logged out on the old machine (because Dropbox Basic allows only three apps running at the same time) and, when installing and authorizing the app on the new computer, which is done from…
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimental photos of my recently deceased wife, and in some cases wiped some folders or files beyond recovery. Not sure if this is a…
Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE
Hi, I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook. However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error. Here are the steps I take to get the error * Click on the Dropbox icon in the top bar * Click the settings…
Dropbox doesn't start up automatically after updating my Mac to Sonoma 14.3.1
Hi. I have a macOS Sonoma 14.3.1 and I recently updated it. Since the update, when I turn on the computer, Dropbox does not start automatically; I need to click on the dropbox app icon, and then it starts. I have uninstalled and reinstalled the app multiple times. I have checked the option 'start dropbox on system startup'…
Main Mac folders moved to Dropbox and I can’t get them back
At some point in time my main Mac folders under my username - Desktop, Documents, Downloads, Pictures, Movies, etc. were moved to Dropbox with a link to them on my Mac. I can’t seem to be able to move them back to my Mac. I recently tried a trial upgrade to the business version but decided I didn’t need it and went back to…
Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed
This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is moving Dropbox to a new secure location (which seems to be CloudStorage under Library - but it's already there!) - adds Dropbox…
No Internet Connection Error - Can't Sign in - MacOS App
Good day, After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this. I've tried the advanced troubleshooting support article…
Recent Excel and Word Docs not appearing under Recent Tab
I did not install anything new and my computer just snoozed overnight and all a sudden this morning NONE of my pinned Dropbox files are appearing under Excel or Word. I reset the apps, reset the computer and still no luck. I cleared the jump list and that didn't fix anything. I browsed other threads and can't figure it…
Syncing takes forever (Windows). It's stuck for the past week.
Hi, I am experiencing syncing issues with my Dropbox. After about a week, it still shows that it is syncing 8792 files (the number of files doesn’t change, and it is not on pause). I have tried the following measures without success: * Restarting the computer * Leaving it turned on for hours to let it sync * Unsyncing…
Unable to connect the Mac Desktop App with my account
Please Help🙏 Unable to connectAn error occurred during a connection to dropbox.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer’s network connection. ==> perfect network connection * If your computer or network is protected…
My work network is blocking Dropbox - can I bypass this?
Hello. It looks like the work's network started to block dropbox. I don't have access to firewall or antivirus on the laptop. Is there some fix to it ? Or I just must to leave to use dropbox ? Thanks .
How can I sync my Mac to an external drive?
Hi, I have been a Dropbox subscriber for over 10 years. Recently Drops box has forced me to Sync to the internal SSD of my laptop. I have insufficient space on my internal SSD and need to sync to an external drive. I use Lightroom and making files offline is not a solution for me. How can I revert Dropbox to sync to an…
How to disable selective sync to keep all files locally ?
Hi, I'm looking for the option to disable the selective sync. I want to keep all the files locally, at all times. I don't find the option to disable selective sync. In the sync settings, I only see two options: 1) Selective sync: Hide folders you don't want to see on this Mac. Hidden folders will be available on…
Backing up internal hard drives
Hello All, Hopefully I can get some help with this situation that I am having. I have a custom built PC with the following Hard drive configuration: NVME 1 (500 GB): Boot drive (Has the OS installed, Adobe apps, etc) NVME 2 (1 TB): Storage drive (I use this one for games, Adobe cache folders, current work files, etc) HDD 1…
How to sync to hard drive on Windows 11
I bought a new computer. I always had dropbox sync to my hard drive- not an external drive, the PC. I can not figure out how to do this with a new windows 11 PC.sync to hard drive
Dropbox Backup isn't backing up all of my files, even though desktop app's up to date
although it says it's up to date, most files aren't backed up. It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info that is unrelated to my actual situation, which is very frustrating and this is a paid account), so I followed their instructions…
Duplicate Dropbox folder on different drive?
I have Dropbox on my C Drive in Windows 10, with only certain folders syncing/available off line. I dont have space on my C Drive for something i want to sync/download. Is it possible to select one Dropbox folder to Sync on a different drive (which has appropriate space)? I dont want to sync ALL of Dropbox, just one…
How to link an Unlinked Backup?
I have a backup that is shows as "Unlinked" under status (see PC (9) on the screen shot). This back up does not show up when I navigate to Manage Backups via the desktop app. It does show up in file explorer, but it is not syncing. How can I "Link" it so it starts syncing again?
Beta Build 196.3.6817
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