Desktop

Is it possible to create Automated Folder Templates?
Hey all, I use the dropbox desktop app much more than the web-based version, but have learned recently of the naming convention automation on the web-based version. Since my business deals in addresses, the naming convention I personally use it to add the address to each file that corresponds to that project. Here's how it…
Mac OS Ventura on M1 MacMini having difficulty converting to Apple File Provider
Been using Dropbox for many, many years. Trying to move this latest install to use Apple File Provider. Doesn't seem to want to go there. Is there a diagnostic Dropbox has that can point me to the Problem? Could a running application block the conversion or having a certain type of file block it. Got a cheat sheet of…
My Dropbox folder isn't updating automatically for a week now - how to fix it?
Since about a week the dropbox folder of my pc doesn't update automatically. How to repair it?
Dropbox tries to back up a file I excluded from back up on Win11
Hi there! DropBox Backup is trying to back up a file that I had excluded from back up. I'm using DropBox 194.4.6267 on Windows 11 to back up my e-mails from "%APPDATA%\Thunderbird\Profiles\<my-profile>\". In "Dropbox Backup" -> "Choose folders", I have unchecked / deselected / excluded the file "parent.lock"…
My DB folder seems offline and it doesn't sync new shared files
Hi all, My DB folder seems offline since yesterday. I can paste files in it, but there is no uploading icon. It is a shared folder (business account) and my colleagues have the same problem. We can't see any modifications and can't share the files. Everything was working regularily till yesterday afteroon, wifi is good and…
File upload gets hung up or loses connection
I am able to upload files to my account up to around 20 MB. However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good internet connection and I have plenty of space left in my account. How can I upload these files?
Two Dropbox folders after installing new app
OK, I downloaded and installed the new Dropbox app...now I have two Dropbox folders -- ugh! How do I delete the old one without losing any content????
Time left in sync gone again on Mac OS 12.7.3
I just noticed this on the Mac desktop app. It's a change in behavior since late Jan. Dropbox app v. 194.4.6267/ Mac OS 12.7.3. Clicking on the App in the Menu bar only tells me that the file is syncing, hovering over the same Menu bar app also only shows that the file is uploading (same as the pervious post). This is a…
Beta Build 195.3.4884
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
"Sorry. Photos can't open this file because the format is currently unsupported..."
I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupted." These are jpeg files and were always able to be opened before this recent attempt. Do you know what happened and whether I can…
Dropbox stops syncing and icon disappears
I’m using an HP laptop as well as iPhone and iPad. When in my laptop, periodically the Dropbox icon (free version of Dropbox) disappears from my task bar and then I notice that files that should be syncing, no longer reflect the Dropbox icon on them. Why does this keep happening? What do i have to do to get my syncing…
Can't see all my files on some connected devices, why?
Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some reason I can't see all the files that I KNOW are in my Dropbox. What do I need to do to see the latest version of my Dropbox…
Autosave Function for Office Suite
Request for an autosave function for office suite that enables saving in the documents source location, instead of being limited to saving on One Drive. Our team uses Dropbox as our hub, and are lacking in the autosave function that we get with the Google Workspace suite.
Desktop app changes not syncing with online
Hey - my desktop version of dropbox is not syncing with the online version & files - is there something we're missing? Maybe an update?
Dropbox Badge doesn't show who's working on our shared documents
Hi Everyone, I'm having an issue where my coworkers cannot see when I'm in a document and I cannot see when others are in it. There seems to be a problem with my badge notification but settings says it's 'on'. Is anyone able to help me troubleshoot? Thanks!
Syncing to a new laptop but I don't have the sync tab.
Hi all. I am struggling with syncing my dropbox to my new laptop. videos tell me to go to settings>preference>then sync but i do not have the snyc button. i would appreciate any help
Downloaded Dropbox to new computer, but not seeing old files
I downloaded Dropbox to a new work computer, but I am not see all my files. Can someone help this old man?!?!?!?!?
High CPU and endless sync, Can't add Full Disk Access for one user (SOLVED)
I'm posting this experience in case it can help. Dropbox desktop app on a Macbook with 2 user accounts. Both mac user accounts signed in to the same dropbox account. Desktop app version 193.4.5594 and MacOS 13.6.4. Not using the File Provider version. Symptoms: User 1 all is well. User 2 has high dropbox CPU usage even…
Dropbox Folder Location in Mac OS Ventura
Unavoidably, with the revised version of Dropbox under Ventura OS, my Dropbox folder was moved as predicted. After the installation, without giving it much thought, I moved the Dropbox folder (via drag&drop) bad under "Favourites" in my Finder window (so it would always be at the top of the sidebar window). It was only…
I can't free up hard disk space with online-only in Windows
Freeing up space on your hard drive is a daunting task. I had to reinstall the Dropbox application and the "Available without connection" or "Online Only" menu is no longer visible. Now there is "Manage hard drive space": If something worked, why did they change it? It's more difficult to do things that way. We have…
Files not syncing on desktop app
I have Dropbox as a shortcut on my laptop and also access it via the internet. However for a few weeks now, whenever I add something to one of our work spreadsheets, it is only saving in my local downloads. I have uninstalled and re-installed it, but nothing seems to work. Its becoming a nightmare now as I have lots of…
Unable to rename a file after copying it from another file
Hi, I created a copy of a file in my dropbox folder using the Macos Finder. However, I am now unable to rename the new file via the Finder. I can rename via the command line (`mv` command), but that's not really a great situation. Also, if I try to delete the file, it asks me if I want to permanently delete it, instead of…
Thumbnails of photos not showing on Windows 11
Hi there I have issues with my thumbnails on DropBox DorpBox is showing all the thumbnails as icons I have attached a screenshot with this email Please confirm how to fix this issue because it is frustrating and is making my work so slow because I have to open every picture before attaching I hope you will reply to me soon…
Constant notifications of sync events for data files e.g. ".pluginData," ".eventData" - Logic Pro?
I don't know what category to put this in (I feel like there should be a "sync" category), but I'm getting constant notifications that files have been updated, even when I'm not doing anything. It seems there are some data files being synced behind the scenes, maybe from the operating system, on a constant basis. So every…
Trying to change dropbox folder location, frozen while "moving" dropbox
I am trying to move the dropbox location/folder onto a new external drive (from an internal hard drive). It has been stuck on 3790/68455 files for 3 hours. There is no file so big that it would take this long, so I'm trying to figure out why it's frozen/stuck. And depending on the answer, if I try to cancel and/or restart,…
HELP! External HD constantly ejecting during upload
I am new to Dropbox and I am so frustrated. I have a 18T External drive with 8T of footage that I am trying to upload and during the upload process my external drive stops syncing and gives the warning message about disk disconnected. I will send over some good karma to those who can help. 🙂
Refer a friend - Ineligible
I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible" and I have no idea why. This is historically the second time this has happened to me, but here I am absolutely sure that…
URGENT: New Win11 PC: Dropbox will NOT download files from cloud -> PC, selective sync = 0 files
Hello all, I have a new Win11 PC. After installing the local Dropbox app, and ensuring selective sync is set to download all files, Dropbox WILL NOT download. I'm sure I'm not the only one who's experienced this, but haven't found a solution. Out of the 700 GB in the cloud, DB only downloaded about 29 gig and just won't go…
How can I get a client to star or favourite images in a Dropbox Folder?
Hi I'm trying to use Dropbox to enable client selections on images that I can see. The problem is, if I favourite an image they can't see it, and if they favourite I can't see theirs? Is there a way to allow collaboration?
Where is the Send / Copy Dropbox Link
I just upgraded to Sonoma from Monterey Dropbox version 193.4.5594 (193.4.5594) I was able to select Copy Dropbox link when I needed to send a file via email. I do not see that option anymore is there a preference setting where I can restore it?

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