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Can't update to Dropbox for macOS on File Provider

I received an email form Dropbox indicating that Dropbox for macOS on File Provider is ready. I followed the instructions to download it through sync and preferences. In the sync tab the message reads "You are not eligible for the updated Dropbox for macOS on File Provider at this time.

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Jay

Hi @John Wehn, thanks for bringing this to our attention.

Could you confirm what OS version you're currently running on your device, and the version of the Dropbox desktop application?

This will help me to assist further!

John Wehn

Sonoma 14.2.1 I am not certain what version of Dropbox I am currently using. THIS IS ACTUALLY URGENT! I have been unable to efficiently run my businesses because of this issue!!

Megan

Hi @John Wehn, do you have any external drives connected to the computer in question/Dropbox app perhaps?

Also, can you check the properties of your Dropbox folder, to identify how many files you have there?

I'm simply asking, because you'd need less than 300K files, in order for you to be able to migrate. See more about that here.

fcarp

I am having the same issue. I need this to work. I keep getting the "You are not eligible for the new Dropbox for macOS on File Provider at this time" message but I have far less than 300k files, am not using an external drive, and am on Sonoma 14.5. Please help.

Hannah

Hey @fcarp, thanks for your feedback here.

Since you're not eligible for the update at this time, there's not much that we can do.

When you'll become eligible, you’ll receive a notification on the Dropbox icon in your menu bar that an update to Dropbox for macOS leveraging the File Provider API is available.

If you’re interested in joining our early access program, you can opt in by turning on 'early releases' on this page and make sure to keep an eye out for a notification to opt in.