Desktop

How to untangle unwanted syncs using Windows 10 File Explorer? I use Win Explorer's filing system, and have an old Dropbox folder as well intended for a few special folders. Folders have started to be confused: some subfolders appearing under Dropbox, others where they should be: Windows Quick Access. No Dropbox app is…

I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing…

I work for a film media company with team members around the world. Dropbox is a great solution until … someone happens to upload a titanic file, (like a film, or huge special FX sequence that are hundreds of gigs or maybe a TB). The challenge I face: If I’m sharing an active folder with a team (that I need access to) and…

I have a very old desktop PC currently running Windows 10 with Dropbox. It cannot be upgraded to Windows 11. I am thinking of changing the operating system to Linux Mint. What happens to my Dropbox files if I do this? Is Dropbox compatible with Linux? If so, what version? Are all my files retained in the Dropbox cloud…

I used Dropbox to sync my files across multiple devices. A couple of days ago, I got a prompt to backup my files through dropbox backup and I clicked "yes." It converted all of my synced files to be files that were backed up instead. When I realized my error, I tried to reverse it, but now the only option when I right…

So I have a dumb question to ask! I need to wipe/factory reset my laptop to sell it. I have Dropbox Basic on my laptop and on my desktop computer. If I wipe my laptop, will I lose files from Dropbox and/or on my desktop computer as well? I'm worried that everything is synced between the two computers and that I'll lose it…

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled will these files remain intact and be accessible under reinstalled Desktop ? Are there any "gotchas" with uninstall &…

hey guys I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space. Anyway, fresh start on Dropbox, reinstalled the app last week as the friend hadn't been using Dropbox for ages, got the latest, synced the folders, but…

Hello everyone, I am new to Dropbox and currently using the 30 days free trial. I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this? Thanks…

I have 3 computers: Let's call them Computer 1 (desktop) Computer 2 (desktop, different location) Computer 3 (laptop) For a couple of years, the files in Computer 1 were in the Mac user folder (Documents, Downloads, and Desktop), not the Dropbox folder. I used Dropbox Backup to keep these backed up. These made a copy in a…

Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in the morning. What's going on?

According to https://help.dropbox.com/files-folders/restore-delete/ignored-files there should be a "Don’t sync to dropbox.com" option. I don't see it. I'm not a business user. I'm using Windows 10 with Dropbox v101.4.434. What am I doing wrong? This is what I see:

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB of hard disk space, 78 GB are my documents, 53 GB are apps, macOS 20 GB and 340 GB (!) of system data. The computer's memory…

I can create a .rtfd file with TextEdit by simply adding a graphic to a text file. TextEdit changes the extension to .rtfd. I have no trouble saving and opening these files in a DropBox folder in the Mac Finder. These files are actually packages, folders with contents inside. The .rtfd extension causes the Mac to present…

I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, and gave full disk access to dropbox in my security prefs. No change. The app just says "Starting" and never goes further.…

I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic plan I can't talk to anyone. When I try to go into the file, I get the following error msg...dropba\pc\downloads is unavail. And…

My new Mac has Catilina 10 15 7 and I can't get Dropbox to work. HELP!

Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue where the ignore icon sometimes failed to display when a file was ignored via the context menu on Windows. * Fixed an issue that prevented users from loading selective sync…

On my HP desktop in File Explorer, I have many files under Dropbox. This list differs wildly from my FIle Explorer on my HP laptop, my phone, and Dropbox.com. CLicking on either of the Dropbox icons in the system try, they all say your files are up to date. I m paying the 2GB subscription, but if I can't quickly get to my…

I have connected an APFS Apple external drive to my MacBook Pro and chosen certain folders to be synced with DropBox. I do not need to upload anything else on my MacBook, because I am synching with iCloud. 1. Will DropBox keep these folders/files up to date, because I rename them on my external drive on a regular basis? 2.…

Recently updated my Dropbox App on Mac and had my computers 'Documents' folder synced to Dropbox, with certain folders as online-only so as to save space. The new update only allows for everything in the'Dropbox' folder to be selectively sync'd. This has resulted in files being kicked back onto my HD, but without enough…

I am finding Dropbox to be unstable locally when I am offline eg laggy, stalling, files aren't available. If I can't treat my dropbox files like any other file on my hard drive there is no point of using it IMO. I've been using dropbox for over a decade without this problem.

This week, when I boot my PC, the sync manager indicates over 300,000 files are being synced. When the process ends an hour or two later, there is no record of which files have been synced. This behavior does not occur on my mac, only on the PC and only within the past week or two. Support first claimed it was due to a new…

Hi, This is the first time I’m posting and really need some help please regarding syncing issues between my Dell XPS17 and my smartphone, Samsung Galaxy. The problem is that the entire Dell XPS17 backup does not show up anywhere in my mobile Dropbox app....so since the Dell XPS17 backup does not appear on any of the mobile…

I've updated to the latest version of the Dropbox app on Mac OS 13.1 Ventura and it's pretty much unusable – dial-up speed file transfers and the icon system that lets you know whether something has been synced or is stored locally is hopeless. Dropbox is fundamental to my workflow and is causing major issues. Anyone else?…

I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Macs for being thermally garbage) at all hours of the day, often in the middle of the night after being asleep for hours. More…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. This is a point release of Beta 200. You can find the original Beta release with changes here. Point releases may not always have additional changes to share. Download Windows Standard Installer Offline Installer (32 Bit)…

I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files have BOTH a green checkmark icon AND a cloud with an arrow next to them. However NONE of these files are available offline. If I…

I'm able to view my Dropbox folders and files on my cell phone. Unable to view folders and files (other than 2 videos) on my pc. One of the key purposes of dropbox is storing and accessing data, right? Not sure why I'm having this problem. Hmm Appreciate any support you might be able to offer.

I tried installing Dropobx on my Ubuntu server. "cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -" works well but when I run "~/.dropbox-dist/dropboxd", it throws an error saying: ------------------------------------------------------------------------------------ Couldn't start Dropbox.…