Desktop

Mac Dropbox app not synchronizing in China
Folks, I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly. However, Dropbox APP on my MAC book is not working at all. Files are not synchronizing. On the same MAC book, I can access dropbox.com, but not through the MAC Dropbox APP. All…
I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it does this to a temp file with ending .$$$. When the save process is done, and the file is verified, it replaces the orginal…
Best way to prevent Mac from going into sleep mode while uploading new files via the desktop app?
Hi everyone, I need to transfer several hundred GB to my online storage. What is the best way to keep the computer running, but without keeping the screen active? I would like to have it work overnight, but without wearing out the screen. Setting the brightness to the lowest level might be a solution? Alternatively, I…
How to sync all files/folders moved to Dropbox as online-only
Hi All, So, what I'm trying to achieve is getting all files/folders I've moved over automatically set to Online only without having to manually go in 'Manage Hard Drive Space", select the folder and mark as online only. Is there a way to do this? I do understand that if another Team member has uploaded, it will be online…
Can I backup a folder inside my iCloud Drive to Dropbox?
I want to backup my Obsidian files and was wondering if there is a way to automatically backup the Obsidian folder inside my iCloud Drive to Dropbox? I'm on a Mac. Thanks for any help!
Green and blue ticks missing on folders and files in Dropbox folder - Sonoma latest version (14.4.1)
I've only noticed now but Dropbox on Mac no longer displays green ticks for files and folders in the Dropbox folder. It also no longer displays the blue ticks for files synced 'only-only'. Did the Dropbox team change something or is this a bug? Using Dropbox Pro plan.
How can I fully uninstall Dropbox?
I was looking for advanced instructions on how to fully uninstalling Dropbox, but I could not find any. The standard uninstallation instruction leaves a bunch of leftover files/apps/startup items like DropboxHelperTools and DropboxMacUpdate.app and the advanced reinstall guide does not remove these files. It would be great…
Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unable to open any files without setting the individual file to "local" prior to attempting to open. I searched through community…
How to back up my Dropbox content and use an external drive instead?
I have retired, and want to keep all of my business files on an external hard drive which will back up to Dropbox. Then I will remove all business files from my laptops. How do I do this? Is there a dropbox file to download and put on my external drive? I cannot lose any of these files. I've tried following directions…
Some files stuck syncing on Mac 11.6 since March
Hi! My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur 11.6 and my Dropbox is on an external hard drive (There is more than enough storage place on our Dropbox plan). Most of the files…
Dropbox beta (193.3.7470) on macOS is a disaster
Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem to link two accounts at the same time without one of the folders disappearing - the new UI seems to show files as both sync'd (green…
My Dropbox files aren't showing up on the mobile app of my new phone
I just got a new phone and I have the dropbox app on my phone. My files aren't showing up on the app on my phone. I'm logged in with the same user name and password that I use for my desktop. Why aren't my files syncing?
Cannot edit files in synced folders on my Windows machine
I cannot copy anything to the synced Dropbox folders on my PC because "it needs administrator rights". I cannot add or delete anything directly in the PC folders. I have to use the web interface to add, delete or change anything. What the heck happened? I did not change anything on my PC regarding the access rights to the…
How to delete 'view-only conflicts' folders?
Hi All, I have access to a shared folder for our Parish Council. At some point some 'view-only conflicts' have been generated. Now my folder structure is different to everyone else's on the council and I'd like to get mine to match theirs! The folder structure should be: Parish Council > Archive, Clerk, Finance, etc…
NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"
Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine). * I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true). * I tried deleting the app and doing an Advanced Reinstall, but I received…
Copying Folders from Dropbox to External Hard Drive when they're online only.
I have only just discovered a DISASTROUS aspect of Dropbox which is not properly documented .. and I am a years long Dropbox user and pay a subscription yearly for 2 Terrabytes. I was even featured as a Dropbox user and give the interview for free etc and it was used round the company because I really rate(ed) Dropbox...…
The mobile app and website on Android keep logging me out of Dropbox
When I log into Dropbox, I have to re-log in repeatedly. While moving files to my device, especially if I move multiple files. I like being logged out when there's too much time of inactivity but having to log in during activity should not be required
Duplicate file structure/incomplete migration?
Folks, Yes, I'm a newcomer here – because I've been using Dropbox for more than a decade and not had any problems. So that's good! But now I'm here, because the recent "upgrade" seems to have created an issue. It's similar to this one:…
A bunch of weird emails Dropbox, now can't create links.
I got more than a dozen emails from dropbox saying things like: Hi ______ "Dropbox added the Everyone at Sharebox group, which includes you, to the Widow's Taste Albums Reviews Etc. Vol team folder. Take a look at what’s shared with the team. Learn more about team folders." And now I cannot use my Sharebox. I mean, I can…
Screenshot Shortcut Key Conflict on Windows 11. I need my screenshots saved to Dropbox.
Hello, Dropbox Community, I’m reaching out to the community today because I’m experiencing an issue that has become quite a puzzle for me, and frankly, it’s starting to drive me a bit up the wall. When I first installed Dropbox on my Windows 11 system, I distinctly remember receiving a notification about a conflict between…
App on Windows 11 stuck on "starting" but no progress.
I have been using Dropbox for Windows 11 on my PC for a couple of years now without problem. Today I find that it won't connect. I can browse to the website and login to my account but the app won't start on my PC. Checking its icon on the taskbar it says it is starting but it never gets anywhere, when I look on its…
Connecting components after quitting DB
MacOS 12.6.9 Dropbox 186.4.6207 DB icon in menu bar constantly showing sync. Quit DB. Restarted DB, now icon is grey and shows "Connecting Components." I read through this post: https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-app-stuck-on-Connecting-Components/td-p/713477 Does not apply to my situation, I am…
How can I change the Dropbox Account on MacBook Air?
Hi Team - I recently updated to a new MacBook and copied my existing profile across from my old MacBook in order to simplify things. The old MacBook contained several Apple accounts, each with its own (unlinked) Dropbox account. Although I only installed one Apple account on the new MacBook, the wrong Dropbox account (and…
How can I edit and save Excel files locally on my computer with Dropbox?
I have resumed working as a volunteer for a Probus group. We have a customised Excel spreadsheet containing some Visual Basic coding. Last time I used this sheet on DropBox, (couple of years ago) I had the free Home version of DB and I open the online file directly to my PC, work online and save online. Now I have to…
Dropbox for macOS on File Provider - Right Click does not work and No Icons
I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip. On latest Mac OS. I installed DB. After Install, I turned on in my Admin Console to allow Dropbox for macOS on File Provider. The app updated and moved Dropbox I do not see icons in the files. Most files are offline only. To…
Beta Build 197.3.7490
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Is there a way to sync via ssh?
I've been happily using Dropbox on my employer's laptop for years to store my personal files separately. Recently my employer decided to block Dropbox sync. I can access my Dropbox files via https but not via Finder/etc. I'm wondering if anyone has written a script that can be periodically run that would compare my local…
Slow app startup on macOS after updating Dropbox to File Provider
As title, Dropbox is very very slow starting up in macOS; the software loads but the icon is gray for at least 2-3 minute before being operative. This causes the entire macOS Finder to freeze util Dropbox fully loads.
Having syncing issues with my external drive on Windows 11
I have an external drive for all my Dropbox files. I have the latest version of Dropbox 195.4.4995 and Windows 11 is up to date. Dropbox has been working for several years without any problem. Since a vew weeks i have a sync problem. When i drop new files into my Dropbox folder the sync should start automaticly. That's not…
Can any folder on the hard drive be backed up to Dropbox?
Hello, I need help. We have a folder located in C:\Program\XRays where we store the x-rays that are performed with a specific program. We would like to sync this folder automatically with Dropbox, but without changing its original location, nor having to make manual copies of said folder to the Dropbox folder. Is there a…

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