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Some "Available offline" files become online-only on their own, on my Windows device.
Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to access them offline as needed. However, I have encountered a problem where files lose their "Available Offline" status after someone…
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"Dropbox is experiencing some issues" error on the desktop app
My dropbox shows this error while it says sync is completed and all files have green ticks. What should I do to check where the error comes from and fix it now? Anyone with experience please help me. Thanks. (i tried reinstalling dropbox but it didn't work. the version i'm using is the latest.)
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Preview of photos on Dropbox on Mac no more available
Until now, if you had Dropbox installed on your MacBook, you used to be able to view the images with the spacebar as a way to preview them. Now, next to most of the images is this cloud with the arrow pointing down and the preview function doesn't work anymore. Only when I open the image with a double click, it is…
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Files won't sync as app says " can't sync - not enough disk space"
@everyone files have blue circle and not spinning preferences say no sync issues app says 'cant sync not enough disk space' cant use mac to do anything as it thinks all files are on the hard drive and hard drive is full, but in reality set to offline only literally cant do any work and had no response from dropbox since…
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moving download folder to dropbox in Windows 11
I long ago moved my downloads folder to dropbox when I had Window 10. I just got a new laptop with Windows 11. I followed instructions I found with google, but nothing worked. thanks in advance.
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I can't install the desktop app. Download failed verification.
im trying to install the dropbox desktop app on pc and i tried different browsers and used incognito mode but it always tells me the download failed verfication i tried to download in incognito with different urls like dropbox.com/desktop dropbox.dom/download i searched my c folder for dropbox and deleted anything there…
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Dropbox folder missing from Locations section in Finder Sidebar
Hi, I am working on a Mac Studio (2023) running macOS Sonoma. 14.14.1. (screenshot 01). I am working with an Up to Date version of Dropbox. Dropbox 196.4.6900 (screenshot 02). This Dropbox folder can be found in the Finder's folder 'CloudStorage' (screenshot 03). I have Cloud Storage ticked ON in the Finder Sidebar…
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Saving Videos from Dropbox
Just recently, the videos that I add to dropbox from my desktop are not saving into my gallery on my phone. How do I get around this issue?
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Having my personal and business account on the same MacBook pro computer.
Hello, since I bought my new computer, I am not able to have both my personal (basic) and business account on the same computer. I am not sure how to link both accounts to the same device and make it visible on my finder sidebar. They both are still visible and sync-able on my old computer (mac air), but on my new…
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Questions about a recent update of Dropbox Backup
Hello — After my windows computer restart today from April “patch Tuesday” — I got a pop-up window from dropbox that there was an update to “dropbox backup” AKA “backup” I let it do the update — it took some time — now after the fact there was over 8.000 file in my documents folder. After the update finished, I could not…
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Beta Build 197.3.7552
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Large size discrepancy between local disk, and folders there
Hi, On local disk I am 1.3TB which is, I think, correct. I am pretty confident about this as it is pretty simple. I basically have two different 500GB folders and then one folder which is much smaller (like 50 or 100 GB). All folders contain what they should and nothing else. Yet Dropbox says I am using 1.9 TB which is a…
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Lost Dropbox Quick Actions on Mac - "Make Available Offline", etc
Hello, I'm on a MacBook Pro which is running the operating system, Sonoma 14.4 Starting a couple of weeks ago, I suddenly lost the ability to access the Dropbox desktop app "Quick Actions". I used to be able to select a file within the Dropbox app, right-click the asset(s) and have a variety of options made available. For…
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Automatic Camera uploads not synching to Dropbox folder in Finder on Mac
Synching was flawless forever and stopped working one day in March. My photos and videos do automatically upload to my dropbox iPhone app and dropbox.com, but not to my Dropbox folder in Finder, which is where I really need the photos and videos to go. I am not terribly savvy when it comes to computers but I have checked…
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Can I back up any other folders, besides the Windows ones, plus the D:\ drive?
Hi All, Question on DropBox Backup - Is this restricted to Windows folders only? It only allows the backup of Documents, Pictures etc. Another query, does DropBox restricting backing up on C:\ drive only? I have two drives on my PC, C:\ and D: \. However, I can't choose to backup anything on D: \ drive. Any suggestions?
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Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920 I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder. I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still…
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Stable Build 196.4.6900
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Users can proceed to the next step of onboarding without manually closing the selective sync window. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit)…
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Mac Dropbox app not synchronizing in China
Folks, I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly. However, Dropbox APP on my MAC book is not working at all. Files are not synchronizing. On the same MAC book, I can access dropbox.com, but not through the MAC Dropbox APP. All…
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I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it does this to a temp file with ending .$$$. When the save process is done, and the file is verified, it replaces the orginal…
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Best way to prevent Mac from going into sleep mode while uploading new files via the desktop app?
Hi everyone, I need to transfer several hundred GB to my online storage. What is the best way to keep the computer running, but without keeping the screen active? I would like to have it work overnight, but without wearing out the screen. Setting the brightness to the lowest level might be a solution? Alternatively, I…
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How to sync all files/folders moved to Dropbox as online-only
Hi All, So, what I'm trying to achieve is getting all files/folders I've moved over automatically set to Online only without having to manually go in 'Manage Hard Drive Space", select the folder and mark as online only. Is there a way to do this? I do understand that if another Team member has uploaded, it will be online…
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Can I backup a folder inside my iCloud Drive to Dropbox?
I want to backup my Obsidian files and was wondering if there is a way to automatically backup the Obsidian folder inside my iCloud Drive to Dropbox? I'm on a Mac. Thanks for any help!
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Green and blue ticks missing on folders and files in Dropbox folder - Sonoma latest version (14.4.1)
I've only noticed now but Dropbox on Mac no longer displays green ticks for files and folders in the Dropbox folder. It also no longer displays the blue ticks for files synced 'only-only'. Did the Dropbox team change something or is this a bug? Using Dropbox Pro plan.
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How can I fully uninstall Dropbox?
I was looking for advanced instructions on how to fully uninstalling Dropbox, but I could not find any. The standard uninstallation instruction leaves a bunch of leftover files/apps/startup items like DropboxHelperTools and DropboxMacUpdate.app and the advanced reinstall guide does not remove these files. It would be great…
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Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unable to open any files without setting the individual file to "local" prior to attempting to open. I searched through community…
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How to back up my Dropbox content and use an external drive instead?
I have retired, and want to keep all of my business files on an external hard drive which will back up to Dropbox. Then I will remove all business files from my laptops. How do I do this? Is there a dropbox file to download and put on my external drive? I cannot lose any of these files. I've tried following directions…
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Some files stuck syncing on Mac 11.6 since March
Hi! My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur 11.6 and my Dropbox is on an external hard drive (There is more than enough storage place on our Dropbox plan). Most of the files…
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Dropbox beta (193.3.7470) on macOS is a disaster
Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem to link two accounts at the same time without one of the folders disappearing - the new UI seems to show files as both sync'd (green…
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My Dropbox files aren't showing up on the mobile app of my new phone
I just got a new phone and I have the dropbox app on my phone. My files aren't showing up on the app on my phone. I'm logged in with the same user name and password that I use for my desktop. Why aren't my files syncing?
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Cannot edit files in synced folders on my Windows machine
I cannot copy anything to the synced Dropbox folders on my PC because "it needs administrator rights". I cannot add or delete anything directly in the PC folders. I have to use the web interface to add, delete or change anything. What the heck happened? I did not change anything on my PC regarding the access rights to the…