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Context menu disappeared from Dropbox app on Win11 build 194.4.6267

RiCo67

Hi all,

it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click).

Due to this problem I can't select what files or folders I want to have available online or offline .

I can't find an answer or a solution, but I need to free some space on the local drive.

If anyone can help I will appreciate a lot!

Thanks

Riccardo

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Nancy

Thanks for posting this on our forum, @RiCo67!

If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports.

In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and relaunch the Dropbox app from your Programs.

Let me know how that goes.

RiCo67

Thanks Nancy and sorry if I've been so late..

Yes the tray icon is present and it shows "files are updated"

Everything works fine, I just can't find the context menu to choose what files/folders I want to have offline or online only

Jay

Hi @RiCo67, could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

RiCo67

Screenshot 2024-03-18 142632.png

Screenshot 2024-03-18 142813.png

Jay

Thanks, could you try reinstalling the desktop app, without uninstalling it first, using this link?

RiCo67

Hi, thanks. Reinstalled, but nothing changed. Same as before

Megan

Hey there from me, @RiCo67!

It might sound trivial, but have you tried to re-start your device at all?

I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists. Restarting your computer will reload the Dropbox visual elements.

Also, is it possible that you recently updated your Windows' OS?

RiCo67

Hi Megan, thanks.

Yes my Win PC is restarted every day,(it never stays in suspend mode). When I finish my work day in the studio, I always turn (totally) off my PC.

Win 11 usually get updated automaticlly, but this problem we're talking about is a long time issue.. I just decided to write here last week..

Megan

Hey @RiCo67, I see, thanks for letting me know!

Have you tried the steps our Community Manager posted here, by any chance?

RiCo67

Hi Megan, I tried the steps to modify Win 11 Registry, nothing changed ( I put a 01-02-...10 before the DropboxExt01 and so away).

In the screenshot attached you see how non modified registry is. Screenshot 2024-03-19 113326.png

Hannah

Hi there, @RiCo67.

One more thing you can try is to verify that the Windows UAC levels are set to default levels.

This can be changed in your Security settings in the control panel. For more information about UAC levels on Windows please see this link.

RiCo67

UAC Levels are set to Default...

Anyone can tell me how I can eventually choose what to see or not in those 15 overlay icons on context menu?
Is there any option to choose between them?

Hannah

Hey @RiCo67, regarding choosing between overlay icons, you might need to check that with Microsoft or the other apps listed there, as we can't know for sure how they're working in regards to that.

But, if you're restarting the computer and the issue still persists, I would suggest reaching out to our support team at this point.

Make sure to give us your ticket number once you have it and if you have any issues opening a ticket, let us know as well.

ScottE1

I have the same problem. Someone at DropBox read this thread -- it is useless - must be auto generated with AI. How do we get the sync icons back to being displayed? Please post the answer.

RiCo67

Agree

Hannah

Hey @ScottE1, I can assure you we're human!

I'm sorry to hear you haven't found the steps here very helpful so far, would you mind sharing some more info about your current setup like your app's sync status and any relevant screenshots?

It might be something device specific, so If you've tried everything and it's still not working, you can always reach out to our support team as well.

kalbrandon

I'm having the same issue. I cannot share links with co-workers without reinstalling Dropbox EVERY. SINGLE. TIME. I need to share something...

Hannah

Hey @kalbrandon, thanks for letting us know about this.

Are you missing all Dropbox right-click options or just the ones about sharing files?

A screenshot of what you see, would be really helpful, if you could send us one.