I sent referrals to my students, but they've all been marked as ineligible

Question

I recently referred two of my students using my Dropbox referral link.

They created a new Dropbox account, installed the Dropbox desktop application on their laptops and signed in, but when I logged in to check, they are referred to as “Ineligible”. Also, a bunch of other previous referrals were marked as ineligible as well… (They may have been on the same network but it's an education network (which thousands of ppl are on) so how do I ask them to go somewhere else?!)

Could you please check why the referral was marked ineligible and whether it can be credited?

If there are any Dropbox staff on here, could you please review and let me know why this is the case??

Nancy · Answer

Thanks for posting on our Community, @user283!

In general, we have no account visibility on the forum, so I’m afraid I can't check any details on your Dropbox account.

However, I'd like to ask you something here first.

You said that your students installed the Dropbox app on their computers. Is there any chance at all that the desktop app had been previously installed on those same devices (before you sent them the referrals)?

I’ll be able to further help this way.