Subject: Totally locked out of account (2FA Loop) - Urgent help needed for Ticket #26765695
Hi everyone,
I am writing to this community because I am currently caught in a classic 2FA catch-22 loop and completely locked out of my Dropbox account. I have an open support ticket (#26765695), but I really need an admin or a community mod to help escalate my case to the security team.
Here is my situation:
Recently, I had to format both my computer and my smartphone. My 2FA authenticator app was managed inside a password manager, and its database file was stored and synced exclusively inside my Dropbox account.
Now, I am completely stuck: I cannot log into Dropbox without the 2FA code, and I cannot get the 2FA code without logging into Dropbox to download my password manager database.
I don't have the backup codes outside my formatted devices, and I didn't set up an SMS backup number. However, I am the legitimate owner and I have full access to the primary email linked to the account.
Inside my support ticket (#26765695), I have already provided the support agent with highly specific account details to verify my identity—including my exact connection location, specific device models, account contents, and 2FA activation details. I am also fully ready to provide any further identification or payment billing verification privately to the support team.
I totally respect Dropbox's strict security protocols, but since all self-solve methods are completely impossible after formatting my devices, I desperately need human intervention from the security team to review the private data I provided and help me disable or edit the 2FA so I don't lose my files.
Could any of the community moderators please pass my ticket along to the team and raise its priority?
Thank you so much for your time and understanding.
