A referral was marked as 'Ineligible', but I followed all the instructions

Question

I referred my son and daughter using my Dropbox referral link.

My son created a new Dropbox account, installed the Dropbox desktop application on my old PC (which I no longer use) and signed in, but the referral now shows as “Ineligible”. I think I had previously used Dropbox on this PC, although my son has his own separate Dropbox account. Could you please check why the referral was marked ineligible and whether it can be credited?

He has a mobile device but, despite the referral page saying someone has to sign in with a desktop or mobile app, it only works with desktop according to your help pages (the  text in the settings page that says they can sign in with a mobile account is wrong). He doesn't have another desktop device

I am happy to DM account details if there is a Dropbox employee on here

Mushypeas · Accepted Answer

I have seen elsewhere that using a previous computer where drop box was installed is not allowed. This is to prevent abuse from people creating multiple email addresses I think.  So please ignore this. i will simply send my referral link to others!