I logged into an account after a year, but the folders are empty

Question

I am accessing a Dropbox account that hasn't been used for nearly a year. I cannot see any files inside folders. All folders are visible but no files. Everyone else in the team can see all files, just not this account can't see them. We are using web based login, not App

Jay · Answer

Hi @KarenBairn, thanks for posting today.

The Dropbox site should be able to show all the files and folders, if the account is still connected to whatever was linking those files.

Is this Dropbox account part of a Dropbox team, or is it a personal individual account with shared folders?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.