My Dropbox account is logging me out and then says my username and password is wrong

Question

I have been seeing over the past couple of months that people are experiencing the same issue, however, mine seems to have an extra annoyance. Over the past 2 weeks, drop box has been logging me out. Which is fine (surface level) but when I go to log back in, it says my username and password is wrong. I have had to change my password on Dropbox about 8 times in 2 weeks and can't seem to figure out the issue. Any ideas?

Hannah · Answer

Got it, @Kjacobs01, keep me posted!

Kjacobs01 · Answer

Hannah,

I will do that once it happens to me and share a screenshot. Thanks

Hannah · Answer

Thanks for bringing this to our attention, @Kjacobs01.

Are you having this issue on the Dropbox website, the mobile app or the desktop app?

If this issue is on the website, does it persist when using a different browser or a private browsing window?

And would you mind sending me a screenshot of what you see when you try to log back into your account, while hiding your personal info?

Thanks in advance.