The emails associated with my two accounts have switched - how can I switched them back?

Question

I have had a personal account under my personal email address for years.  Last year, I added a business account with my business email.  When I upgraded to a team account to get more storage for several employees, I somehow managed to upgrade my personal account instead.  Now I've managed to get the emails crossed to the wrong accounts too.  I just need Admin help to update both accounts to have the right plan and email address associated with it.

Jay · Answer

I believe the best option at this time would be to contact the support team directly to see what options are available for you.

When clicking that link, make sure you're signed into the Dropbox team account to get through to the appropriate department.

Tracey_Andres · Answer

I purchased a normal Dropbox plan with the business email address, then went to upgrade it to a team account (Dropbox business).  But the account under my business email address (where all the team folders are) only has 2GB of storage, but my personal email has 12 TB.  Those should be the opposite as I continue to get over capacity notices on the business account.  The accounts are currently paired.  Do I need to just cancel the existing business plan under my personal email before it renews and add the business plan to my business email?  Or can you apply the business subscription to the business email?

Jay · Answer

Hi @Tracey_Andres, thanks for contacting us.

Could you clarify what you mean by 'adding a business account' with your business email? Did you mean you purchased a normal Dropbox plan for that account, or you purchased a team account for the business email?

Have you paired the personal and work account together?

Feel free to drop any relevant details below, without any personal email addresses. The more I know upfront, the sooner I can zero in and find a solution for you.