I purchased a Plus plan, but my Dropbox account didn't upgrade.

Question

I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the upgrade.

Hannah · Answer

Thanks for the reply here, @mikekook.

Megan will also get back to you via email soon, so you can continue investigating this with her.

Have a great day!

mikekook · Answer

I purchased via the Dropbox site directly. I used PayPal. My bank account does not show a debit or pending debit from PayPal or Dropbox. I do not have a transaction ID. There was not one on the receipt/notice that I upgraded. I don't believe that I have 2 accounts, but I may be wrong. The plan page shows that I have the basic plan with 2 GB of storage.

Megan · Answer

Hi there, @mikekook!

Thanks for your speedy response. I'm going to need some billing-specific info so I went ahead and reached out via email, in order for us to investigate further.

Reply back to me, and we'll take it from there. Thanks!