Desktop app detects only 2 GB while the website correctly shows 9.25 GB (Referral bonus storage)

Question

Hello everyone,

I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application.

My account

* Dropbox Basic
* Storage earned through the old referral program.
* Website correctly reports 9.25 GB total storage.
* Current usage: approximately 7.05 GB.

The problem

The Dropbox Desktop application reports that my account has only 2 GB of storage.

Under:

Preferences → Account

the desktop client shows a capacity of only 2 GB.

As a result, Dropbox displays:

"Your Dropbox is full"

and refuses to synchronize local changes.

However, I can still upload files through the Dropbox website, which correctly recognizes my 9.25 GB storage quota.

Trobleshooting already performed

I have already:

* Completely uninstalled Dropbox.
* Deleted the local Dropbox folder.
* Restarted Windows.
* Installed the latest Dropbox Desktop application.
* Logged in again.
* Verified that the website still reports 9.25 GB correctly.

The issue persists.

Screenshots

I have attached two screenshots:

* Dropbox website showing 9.25 GB total storage with about 7.05 GB used.

2. Dropbox Desktop Preferences → Account showing only 2 GB.

Has anyone seen this before?

Could this be a problem with the desktop client not recognizing historical referral bonus storage?

Thank you very much for your help.

Walter · Accepted Answer

Hi there @Yojimbo_xt - sorry to hear about this.

As a first step, can you confirm that you're seeing the exact same email address both on the website in your account's settings and in the app's preferences under the account tab?

Thanks!