"Can't share file" due to phishing content?

Question

Hi everyone,

I’m running into a frustrating issue and hoping someone here has experienced this or knows how to fix it.

When I try to share a specific file from my Dropbox, I get a popup error that completely blocks me. The exact message says:

Can't share file
We’ve interrupted your sharing activity because your files might contain phishing content.

Here is what I've tried so far:

* Checked the document to make sure there are no weird URLs or shortened links (like bit.ly).
* Checked my email (including spam) for any notifications from Dropbox Support, but I haven't received anything yet.
* Waited 24 hours to see if the temporary ban would lift.

Has anyone else dealt with this automated flag? Is there a faster way to get a human at Dropbox to review the file and unblock my sharing privileges, or do I just have to wait it out?

Any advice would be greatly appreciated! Thanks in advance.

Jay · Answer

Hi @Nokia_Sustriani, thanks for contacting us.

Have you tried deleting any recent shared links you've created to see if this helps to resolve the message you've received?

Does any of the information on this page help with your situation?

Any details you can provide would help me greatly.