A referral was marked ineligible due to a false-positive desktop app session.

Question

Hello. Today, I sent a referral invitation to a family member, who is a brand-new user setting up a fairly new computer that has never had my personal Dropbox account installed on it. His account is currently logged into the desktop client on this machine.  However, my referral dashboard has marked this invite as 'Ineligible'. I realize now exactly what caused this false positive as I had logged into my own personal Dropbox web account via Chrome on his computer to look up an old 'refer a friend' invitation that had been sent several years ago. While checking that specific legacy invite link on his browser, the desktop app was inadvertently launched.  This accidental cross-contamination of my web session history and his new desktop client setup instantly tripped the automated fraud filter.

Since this is a completely valid referral for a new household user on a clean machine, could a community moderator or support specialist please look into this case and manually approve our referral space bonus?

I would really appreciate it! Thank you for your help in advance.

Megan · Answer

Hey there, @bluefish!

I just sent you an email in order for us to look into this. Reply back to me, and we'll take it from there.

Thanks!

bluefish · Answer

Hi.  The device listed is my family member's computer, and his new Dropbox account is the only one linked to the desktop client. My personal account has never been logged into the desktop client, however my account was briefly logged into the web browser to check the old invite link.  My theory is that I triggered the false-positive self-referral flag in the process unfortunately.  Thanks for your help.

Nancy · Answer

Hmm, I see. If the other user goes to www.dropbox.com and opens this page, do they see your device being linked to their Dropbox account at any given point?