I haven’t used my account since 2022 and have been charged again. I want a refund.

Question

I haven’t used my Dropbox in years. Don’t want it, don’t need it. I’m now a pensioner and cannot afford another years subscription when I’ve asked for it to be cancelled last year after copping another payment taken from my credit card. You’ve just take e another $184.67 AUD, I want a refund please. How can this be arranged? I emailed the address provided by PayPal only to get a reply from you saying the inbox is not monitored. I want rid of this account, please help!

Jay · Answer

Thanks for the update, I can see that a support agent has already responded to your ticket.

They should be able to assist you from there via email.

wisdomwillowwellness · Answer

Hello Jay, thank you for helping.  The ticket number is #26490660. I hope someone there can help me. I'm so upset about this. And nothing is straightforward to get help.  I'm grateful to you for helping.

Jay · Answer

Hi @wisdomwillowwellness, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.