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Has anyone ever managed to get Dropbox to restore an entire account to a previous date?

DevaRiver1

Hi everyone,

I'm desperate and hoping someone here has experienced something similar.

On 20 June 2026 at around 11:50 PM, I accidentally deleted the Dropbox application from my Mac while I was reorganising my files and making a backup. I then emptied the Trash without realising the consequences.

As a result, my Desktop, Documents and Downloads folders disappeared from both my Mac and my Dropbox account. They contained 11 years of my personal and professional work.

I have already worked with an experienced IT/data recovery professional. Together, we have checked every recovery option available to me:

Deleted Files
Events
Version History
Dropbox Backup
My Mac / Computer Backup
Local recovery options

There is nothing left to restore from my account.

The professional told me that he has seen Dropbox restore an entire account to a previous point in time in similar cases by using internal recovery systems that are not available to users. He has successfully seen this happen for other people.

This is what I'm trying to find out:

Has anyone here ever had Dropbox restore their entire account to a previous date after a catastrophic deletion?

If so:

How did you manage to reach the right team?
Was your account Basic, Plus, Professional or Business?
How did you get your case escalated?
Is there any way to contact the team that handles these restorations?

I'm not looking for advice about Deleted Files, Events, Version History, SSD recovery or local backups. Those options have already been exhausted with a professional.

I'm specifically looking for someone who has personal experience with Dropbox performing an internal account restoration or who knows how to reach the team that can investigate this.

Thanks, HELP

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Megan

Hey there, @DevaRiver1, let's jump right into this!

It all depends on whether your files and changes were synced online before this deletion occurred.

If your Events page doesn't show any activity for the missing files, please double-check that you are logged into the correct Dropbox account. Do you happen to have another email address they might be under?

Also, what do you see when you visit your backup page online? Is the feature enabled, or disabled on your end? I want to gather as many details as I can before reaching out via email so we can really dive into this.

Keep me posted, and we'll take it from there!

DevaRiver1

It's all empty. I didn't use the app in years, don't think it was linked to the cloud or anything. Everything gone.

Hannah

Hey @DevaRiver1, thanks for the update and sorry to hear that.

When was the last time you could access your backup files from the backup page in your account online?

You mentioned that everything is empty; does that include the backups page as well? Do you not even see the computer in question as disconnected?

Mark

It's all empty. I didn't use the app in years, don't think it was linked to the cloud or anything

The key bit here is 'don't think it was linked to the cloud' - as if thats the case Dropbox cannot help as, technically, to Dropbox your computer has never existed.

What does https://www.dropbox.com/account/security show in regards connected devices?

DevaRiver1

As I said, I deleted the app by mistake and all disappeared. I have access to the Backup Page, and it's also empty.

The link you share, this is the information:
Status
Last backup
Size

Mac

Done

28/6/2026 8:08 pm

2.78 MB

Walter

Thanks for the clarification @DevaRiver1. Did you check your security page for connected devices as Mark suggested?

If the app wasn't syncing normally for years, I'm afraid we won't be able to help restore any files as they practically never made it to our servers.

DevaRiver1

I don't see anything special there.I'm sharing the screenshots

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