Dropbox says I can't add a shared folder, because I don't have enough space (not true).

Question

I have used 1.37 out of 8GB of space in Dropbox, 6GB of which is from referrals. I have been sent a shared Dropbox folder to add to my Dropbox but it takes me to a new plan page with the message " Your account is almost out of storage". I don't know the size of the new file but likely to be far less than 1GB. Why is Dropbox suggesting I have one 2GB? The plan says 8GB.

Speigal · Answer

This is the screen I get if I try to accept the file sharing request. I can't see how to dismiss or close down. I will try and get the file size in due course. Martin

Nancy · Answer

Thanks for your post, @Speigal!

Can you send me a screenshot of the error message you’re getting? Is there any option to dismiss it and continue with adding this folder to your Dropbox account?

As for the size of the folder in question, is it possible to check with the user who shared it with you and confirm that it’s small indeed?

We’ll take it from there.