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I'm getting an Error 400 when previewing files on my account

diona

I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I currently cannot access my documents.

Could someone please help me resolve this issue as soon as possible?

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Mark

Dropbox doesnt have a lifetime plan @diona. How did you purchase it?

Where are you getting the error? Can you post some screenshots of it?

diona

HI @Mark ,Attached you will find a screenshot of the error. The same error appears on every document, both older files and newly downloaded ones.For clarification, I am using a MacBook.

Mark

Can you try clearing your cache and cookies? A 400 error is usually localised to the device you are using - if it were a Dropbox-wide error, this place would be overrun.

Also, it may be quicker to download and install the desktop client to download locally everything in one go at www.dropbox.com/downloading.

Jay

Hi @diona, thanks for messaging the Community.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you also clarify what you mean by having a lifetime plan with Dropbox?

This will help me to assist further!

diona

Hey, thanks for your response. I think the purchase I made was for Documents for Dropbox, not for Dropbox itself.I don’t have any of these enabled

Jay

Are you attempting to preview the files on the Dropbox site directly, or via this service you mentioned?

Walter

Hey @diona, were you able to resolve your concern in the end?

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